[debian-edu-commits] [Debian Wiki] Update of "DebianEdu/Documentation/en/ITIL/Infrastructure" by AlexanderAlemayhu

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The "DebianEdu/Documentation/en/ITIL/Infrastructure" page has been changed by AlexanderAlemayhu:
https://wiki.debian.org/DebianEdu/Documentation/en/ITIL/Infrastructure?action=diff&rev1=8&rev2=9

  
  Although with a good developed infrastructure, one must expect 60-70% of the cost to the operation, ie service support and service delivery. Anyway, infrastructure constitutes around 20-30% of the total costs, and one must take this part just as seriously as operations. The infrastructure chosen also affects largely what the operation will cost and what systems are able to deliver.
  
- Most people associate infrastructure with roads, water and sewage, and power supply. Building a house requires infrastructure in place if we are to have a certain housing standard. In the computer world infrastruktur is often associated with the data network. This was in the 1980s. Over the next two decades infrastructure extended to networks, computers, software and maintenance. So in this part of the documentation is all network hardware and significant portions of the software part of the infrastructure.
+ Most people associate infrastructure with roads, water and sewage, and power supply. Building a house requires infrastructure in place if we are to have a certain housing standard. In the computer world infrastructure is often associated with the data network. This was in the 1980s. Over the next two decades infrastructure extended to networks, computers, software and maintenance. So in this part of the documentation is all network hardware and significant portions of the software part of the infrastructure.
  
  Even here we focus on practical planning and implementation. We have gathered concrete planning data from different municipalities with good ICT plans by budget reductions and procurement. We go through design and planning, deployment process, operation process and support. It is important to keep in mind the difference in operational terms of what Service Desk does with, for example. support, and the support operations does via, for example. network cables to school. It are basically four processes that recur at infrastructure management:
  
@@ -30, +30 @@

  
  It is very important to communicate with and talk to every part of the organisation while planning ITIL. In Norway this is regulated the workers law
  
-  * ''Employees and their representatives shouold be kept informed of systems used in the planning and execution of the work. They should be given the necessary training to be familiar with these systems, and take part in designing them.''
+  * ''Employees and their representatives should be kept informed of systems used in the planning and execution of the work. They should be given the necessary training to be familiar with these systems, and take part in designing them.''
  
- The objective is to deliver the right ICT solutions for your organization. These must be easy to maintain and adapted to the school's needs. The solution must be reasonalble a long time, also when the systems expands. During a design and planning process should one relate generally to a steering group and a reference group. A good project ensures to have skilled people in the steering group and people who contribute to the reference group. A good planner is clever to use these groups and other employees to bring up the good solutions.
+ The objective is to deliver the right ICT solutions for your organization. These must be easy to maintain and adapted to the school's needs. The solution must be reasonable a long time, also when the systems expands. During a design and planning process should one relate generally to a steering group and a reference group. A good project ensures to have skilled people in the steering group and people who contribute to the reference group. A good planner is clever to use these groups and other employees to bring up the good solutions.
  
- We created a check list over activites and deliveries in a infrastructure project.
+ We created a check list over activities and deliveries in a infrastructure project.
  
  Feedback
  
@@ -58, +58 @@

   * IT plans
   * the entire IT architecture
   * Design and planning of processes and procedures
-  * organisasjonsstruktur og rammeverk
+  * organisational structure and framework
   * Design, planning standards and decisions
   * SWOT analysis (Strengths, Weaknesses, Opportunities, Threats)
   * user cases and usability studies
@@ -169, +169 @@

   * Use of resources
   * Centralized operations and roles
   * Operation and support costs
-  * Recommondation
+  * Recommendation
   * Attachment
  
  == Background for the plan ==
@@ -364, +364 @@

  
  === Recommended technical development budget ===
  
- In the period 2005 to 2008 we put up the following recommondation for an IT infrastructure at the schools.
+ In the period 2005 to 2008 we put up the following recommendation for an IT infrastructure at the schools.
  
  ||'''Number'''||'''Aricle'''||'''Cost'''||
  ||600||Thin clients or diskless workstations including all infrastructure||5,582,000||
@@ -581, +581 @@

  
  The large increase in operating expenses from current option 0 to option 1 due investment in ICT contact at schools. This increases from 10% to a full 100% FTE. The maintenance ICT contacts do today is around 10% FTE. This will probably increase to 20% with a doubling of the number of client machines. On increase to a full-time position, 80% will be used to support the educational use of ICT tools in school subjects. This means that principals at school must allocate resources for this, so that one follows the national curriculum from 2006.
  
- == Recommondation ==
+ == Recommendation ==
  
  Alternative 1:
  
@@ -595, +595 @@

  
  Many schools have developed an activity plan for the use of ICT in the school. This should be included as attachment.
  
- <references />
-