[debian-edu-commits] [Debian Wiki] Update of "DebianEdu/Documentation/en/ITIL/AppendixA" by PetterReinholdtsen

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The "DebianEdu/Documentation/en/ITIL/AppendixA" page has been changed by PetterReinholdtsen:
https://wiki.debian.org/DebianEdu/Documentation/en/ITIL/AppendixA?action=diff&rev1=19&rev2=20

  
  === Appendix 1 - Definitions ===
  
- ||Term||Description||
+ <table>
+ <tbody>
+ <tr class="odd">
+ <td align="left">Term
+ </td>
+ <td align="left">Description
+ </td>
+ </tr>
+ <tr class="even">
+ <td align="left">Operating period
+ </td>
- ||Operating period||From the Delivery day to the day when the agreement ceases to apply, regardless of reason.||
+ <td align="left">From the Delivery day to the day when the agreement ceases to apply, regardless of reason.
+ </td>
+ </tr>
+ <tr class="odd">
+ <td align="left">The Operating services
+ </td>
- ||The Operating services||Services from The Vendor in the Operating period. The operating services are further described in appendix 3.||
+ <td align="left">Services from The Vendor in the Operating period. The operating services are further described in appendix 3.
+ </td>
+ </tr>
+ <tr class="even">
+ <td align="left">ICT manager
+ </td>
- ||ICT manager||Competence person(s) at the customer serving as liaison(s) to the supplier.||
+ <td align="left">Competence person(s) at the customer serving as liaison(s) to the supplier.
+ </td>
+ </tr>
+ <tr class="odd">
+ <td align="left">Delivery day
+ </td>
- ||Delivery day||The day the customer can apply the operating performance.||
+ <td align="left">The day the customer can apply the operating performance.
+ </td>
+ </tr>
+ <tr class="even">
+ <td align="left">Skolelinux
+ </td>
- ||Skolelinux||Linux distribution built on Debian Linux and adjusted for use in Norwegian schools.||
+ <td align="left">Linux distribution built on Debian Linux and adjusted for use in Norwegian schools.
+ </td>
+ </tr>
+ </tbody>
+ </table>
  
  === Appendix 2 - Customer Obligations ===
  
@@ -96, +130 @@

  
  Delivered (incl.) are carried out by the supplier and included in the Agreement price. Delivered. (running) performed by the supplier at the client's account in accordance with the rates in Chapter 7. Customer, is done by Supplier at Customer's expense.
  
- ||Service||Delivered (incl.)||Delivered (running)||Customer||
+ <table>
+ <tbody>
+ <tr class="odd">
+ <td align="left">Service
+ </td>
+ <td align="left">Delivered (incl.)
+ </td>
+ <td align="left">Delivered (running)
+ </td>
+ <td align="left">Customer
+ </td>
+ </tr>
+ <tr class="even">
- ||Error handling and user support at telephone and email||x||||||
+ <td align="left">Error handling and user support at telephone and email
- ||Participate in user forum||x||||||
- ||Replacing hardware<ref>Supplier's responsibility is limited to managing the a change of hardware. The supplier is not responsible for hardware and warranties, pricing, shipping costs etc. which must bee agreed separately with machine supplier.</ref>||x||||||
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="odd">
+ <td align="left">Participate in user forum
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="even">
+ <td align="left">Replacing hardware<<!FootNote(Supplier's responsibility is limited to managing the a change of hardware. The supplier is not responsible for hardware and warranties, pricing, shipping costs etc. which must bee agreed separately with machine supplier.
+ )>>
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="odd">
- ||Add, change and remove users<ref>The customer can do this using a separate application in Debian Edu. The supplier can do this server for NOK 50 per user excluding vat.</ref>||||(x)||x||
+ <td align="left">Add, change and remove users<<!FootNote(The customer can do this using a separate application in Debian Edu. The supplier can do this server for NOK 50 per user excluding vat.
+ )>>
+ </td>
+ <td align="left"></td>
+ <td align="left">(x)
+ </td>
+ <td align="left">x
+ </td>
+ </tr>
+ <tr class="even">
- ||Changing password when the password is forgotten||||(x)||x||
+ <td align="left">Changing password when the password is forgotten
- ||Security updates on Skolelinux||x||||||
- ||Version updates on Skolelinux||x||||||
- ||Change user permissions||||(x)||x||
- ||Monitoring of filling on disks||x||||||
+ </td>
+ <td align="left"></td>
+ <td align="left">(x)
+ </td>
+ <td align="left">x
+ </td>
+ </tr>
+ <tr class="odd">
+ <td align="left">Security updates on Skolelinux
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="even">
+ <td align="left">Version updates on Skolelinux
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="odd">
+ <td align="left">Change user permissions
+ </td>
+ <td align="left"></td>
+ <td align="left">(x)
+ </td>
+ <td align="left">x
+ </td>
+ </tr>
+ <tr class="even">
+ <td align="left">Monitoring of filling on disks
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="odd">
- ||Monitoring of lifetime of relevant components||x||||||
+ <td align="left">Monitoring of lifetime of relevant components
- ||Extend disk partitions||x||||||
- ||Operation and monitoring of firewall||x||||||
- ||Operation and monitoring of network||x||||||
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="even">
+ <td align="left">Extend disk partitions
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="odd">
+ <td align="left">Operation and monitoring of firewall
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="even">
+ <td align="left">Operation and monitoring of network
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="odd">
- ||Deleting prints stuck in the queue requested of the ICT administrator||x||||||
+ <td align="left">Deleting prints stuck in the queue requested of the ICT administrator
- ||Monitor to ensure backup copies are taken||x||||||
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="even">
+ <td align="left">Monitor to ensure backup copies are taken
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="odd">
- ||Deleting data on request from the ICT administrator||||x||||
+ <td align="left">Deleting data on request from the ICT administrator
+ </td>
+ <td align="left"></td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ </tr>
+ <tr class="even">
- ||Replacing backup medium and storing backup copies||||||x||
+ <td align="left">Replacing backup medium and storing backup copies
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ <td align="left">x
+ </td>
+ </tr>
+ <tr class="odd">
- ||Restore with a security backup, at the request of the ICT administrator.||||x||||
+ <td align="left">Restore with a security backup, at the request of the ICT administrator.
- ||Set up new printers and printer queues||||(x)||x||
+ </td>
+ <td align="left"></td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ </tr>
+ <tr class="even">
+ <td align="left">Set up new printers and printer queues
+ </td>
+ <td align="left"></td>
+ <td align="left">(x)
+ </td>
+ <td align="left">x
+ </td>
+ </tr>
+ <tr class="odd">
- ||Stopping and restarting the printer queues at the request of The ICT administrator||x||||||
+ <td align="left">Stopping and restarting the printer queues at the request of The ICT administrator
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="even">
- ||Stopping hanging processes on the server as a result of application errors||x||||||
+ <td align="left">Stopping hanging processes on the server as a result of application errors
+ </td>
+ <td align="left">x
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ </tbody>
+ </table>
  
  ==== 4. Requirement to response time ====
  
@@ -247, +447 @@

  
  1. Correspondence Requests regarding the agreement shall be in writing and addressed as follows:
  
- ||To Vendor||To Customer||
- ||Operating company LtdBy authorized personMachine room 10313 Oslo||NNBy authorized person||
+ <table>
+ <tbody>
+ <tr class="odd">
+ <td align="left">To Vendor
+ </td>
+ <td align="left">To Customer
+ </td>
+ </tr>
+ <tr class="even">
+ <td align="left">Operating company Ltd
+ 
+ By authorized person
+ 
+ Machine room 1
+ 
+ 0313 Oslo
+ </td>
+ <td align="left">NN
+ 
+ By authorized person
+ </td>
+ </tr>
+ </tbody>
+ </table>
  
  2. Authorized persons
  
  The following persons do have authority to sign on their part according to the agreement.
  
- ||Name||Position/Function||Telephone||Telefax||E-mail||
- ||The vendor||||||||||
- ||Petter Smart||CEO||+47 22 31 31 31||||[mailto:ps at driftselskapet.no ps at driftselskapet.no]||
- ||Customer||||||||||
+ <table>
+ <tbody>
+ <tr class="odd">
+ <td align="left">Name
+ </td>
+ <td align="left">Position/Function
+ </td>
+ <td align="left">Telephone
+ </td>
+ <td align="left">Telefax
+ </td>
+ <td align="left">E-mail
+ </td>
+ </tr>
+ <tr class="even">
+ <td align="left">The vendor
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ <tr class="odd">
+ <td align="left">Petter Smart
+ </td>
+ <td align="left">CEO
+ </td>
+ <td align="left">+47 22 31 31 31
+ </td>
+ <td align="left"></td>
+ <td align="left">[mailto:ps at driftselskapet.no ps at driftselskapet.no]
+ </td>
+ </tr>
+ <tr class="even">
+ <td align="left">Customer
+ </td>
+ <td align="left"></td>
+ <td align="left"></td>
+ <td align="left"></td>
+ <td align="left"></td>
+ </tr>
+ </tbody>
+ </table>