[debian-edu-commits] [Debian Wiki] Update of "DebianEdu/Documentation/ITIL/AppendixA" by PetterReinholdtsen
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Fri Oct 2 15:53:58 UTC 2015
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The "DebianEdu/Documentation/ITIL/AppendixA" page has been changed by PetterReinholdtsen:
https://wiki.debian.org/DebianEdu/Documentation/ITIL/AppendixA?action=diff&rev1=29&rev2=30
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Generated from git.
- ## page was renamed from DebianEdu/Documentation/en/ITIL/AppendixA
= Appendix A - Contract on operating Debian Edu / Skolelinux =
Contract no.: ..................
@@ -100, +99 @@
||Service||Delivered (incl.)||Delivered (running)||The Customer||
||Troubleshooting and user support over the phone and email||x||||||
||Participation in the user forum||x||||||
- ||Replacing the hardware<ref>Supplier's responsibility is limited to managing the a change of hardware. The supplier is not responsible for hardware and warranties, pricing, shipping costs etc. which must bee agreed separately with machine supplier.</ref>||x||||||
+ ||Replacing the hardware<<FootNote(Supplier's responsibility is limited to managing the a change of hardware. The supplier is not responsible for hardware and warranties, pricing, shipping costs etc. which must bee agreed separately with machine supplier.)>>||x||||||
- ||Add, change and remove users<ref>The customer can do this using a separate application in Debian Edu. The supplier can do this server for NOK 50 per user excluding vat.</ref>||||(x)||x||
+ ||Add, change and remove users<<FootNote(The customer can do this using a separate application in Debian Edu. The supplier can do this server for NOK 50 per user excluding vat.)>>||||(x)||x||
||Changing password when the password is forgotten||||(x)||x||
||Security updates on Skolelinux||x||||||
||Version updates on Skolelinux||x||||||
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