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<p class="MsoPlainText">Ok, so I have made some progress that seems to suggest the initial “fix” I stumbled upon isn’t required. I haven’t yet worked backwards to figure out reasons why our customers have had similar complaints or solve the problem on the CentOS
VM yet, but that is on the todo list. I am hoping it ends up just being not enabling the service on startup, but I can’t say that explains away all the symptoms just yet.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">For now, below is where I am at after testing with CentOS 7.6 and the same SMART1500LCDXL (SM886B) UPS on an HP Compaq Pro 6305.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>No special udev rules seemed to be needed. <o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>I did not need to add “pollinterval = 1” to the ups.conf.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>It seemed that starting upsd and the driver would fix the drops, but they would return after reboots of the operating system.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText" style="margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Enabling NUT to start with:<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:1.0in">$ sudo systemctl enable nut-server.service<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:1.0in">$ sudo systemctl enable nut-monitor.service<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Seemed to make the drops go away completely.
<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">These leaves me with the questions of “why are we dropping in the first place?” (obviously not a NUT problem and maybe not as big a deal now that it seems to work) and “why has it been impacting users ability to use this model and a
similar model?”. I am hoping to better understand this as I go back and dig into the other issues. Any inputs are appreciated.
<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Below are the details from the system, UPS, and version of NUT.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><b>Kernel: <o:p></o:p></b></p>
<p class="MsoPlainText" style="margin-left:.5in">3.10.0-957.el7.x86_64<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><b>CentOS info:<o:p></o:p></b></p>
<p class="MsoPlainText" style="margin-left:.5in">NAME="CentOS Linux"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">VERSION="7 (Core)"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">ID="centos"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">ID_LIKE="rhel fedora"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">VERSION_ID="7"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">PRETTY_NAME="CentOS Linux 7 (Core)"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">ANSI_COLOR="0;31"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">CPE_NAME="cpe:/o:centos:centos:7"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">HOME_URL="https://www.centos.org/"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">BUG_REPORT_URL="https://bugs.centos.org/"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">CENTOS_MANTISBT_PROJECT="CentOS-7"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">CENTOS_MANTISBT_PROJECT_VERSION="7"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">REDHAT_SUPPORT_PRODUCT="centos"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">REDHAT_SUPPORT_PRODUCT_VERSION="7"<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><b>Network UPS Tools (installed from EPEL repo using “yum install nut”) version:<o:p></o:p></b></p>
<p class="MsoPlainText" style="margin-left:.5in">Network UPS Tools upsd 2.7.2<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><b>Messages in /var/log/messages when UPS was dropping (note that you were correct about the serial number reporting “0”):<o:p></o:p></b></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:34:49 localhost kernel: usb 8-2: USB disconnect, device number 103<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:34:49 localhost kernel: usb 8-2: new low-speed USB device number 104 using xhci_hcd<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:34:49 localhost kernel: usb 8-2: New USB device found, idVendor=09ae, idProduct=2012<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:34:49 localhost kernel: usb 8-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:34:49 localhost kernel: usb 8-2: Product: Tripp Lite UPS
<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:34:49 localhost kernel: usb 8-2: Manufacturer: Tripp Lite
<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:34:50 localhost kernel: hid-generic 0003:09AE:2012.1027: hiddev0,hidraw0: USB HID v1.10 Device [Tripp Lite Tripp Lite UPS ] on usb-0000:00:10.1-2/input0<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:04 localhost kernel: usb 8-2: USB disconnect, device number 104<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:04 localhost kernel: usb 8-2: new low-speed USB device number 105 using xhci_hcd<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:05 localhost kernel: usb 8-2: New USB device found, idVendor=09ae, idProduct=2012<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:05 localhost kernel: usb 8-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:05 localhost kernel: usb 8-2: Product: Tripp Lite UPS
<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:05 localhost kernel: usb 8-2: Manufacturer: Tripp Lite
<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:05 localhost kernel: hid-generic 0003:09AE:2012.1028: hiddev0,hidraw0: USB HID v1.10 Device [Tripp Lite Tripp Lite UPS ] on usb-0000:00:10.1-2/input0<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:19 localhost kernel: usb 8-2: USB disconnect, device number 105<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:19 localhost kernel: usb 8-2: new low-speed USB device number 106 using xhci_hcd<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:20 localhost kernel: usb 8-2: New USB device found, idVendor=09ae, idProduct=2012<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:20 localhost kernel: usb 8-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:20 localhost kernel: usb 8-2: Product: Tripp Lite UPS
<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:20 localhost kernel: usb 8-2: Manufacturer: Tripp Lite
<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Jun 21 11:35:20 localhost kernel: hid-generic 0003:09AE:2012.1029: hiddev0,hidraw0: USB HID v1.10 Device [Tripp Lite Tripp Lite UPS ] on usb-0000:00:10.1-2/input0<o:p></o:p></p>
<p class="MsoPlainText"><b><o:p> </o:p></b></p>
<p class="MsoPlainText"><b>/etc/ups/ups.conf<o:p></o:p></b></p>
<p class="MsoPlainText" style="margin-left:.5in">[TrippLiteUPS]<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> driver = usbhid-ups<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> port = auto<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> desc = "SMART1500LCD"<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"><o:p> </o:p></p>
<p class="MsoPlainText"><b>sudo lsusb –v output for UPS<o:p></o:p></b></p>
<p class="MsoPlainText" style="margin-left:.5in">Bus 008 Device 098: ID 09ae:2012 Tripp Lite
<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Device Descriptor:<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bLength 18<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bDescriptorType 1<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bcdUSB 1.10<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bDeviceClass 0 (Defined at Interface level)<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bDeviceSubClass 0 <o:p>
</o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bDeviceProtocol 0 <o:p>
</o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bMaxPacketSize0 8<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> idVendor 0x09ae Tripp Lite<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> idProduct 0x2012 <o:p>
</o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bcdDevice 0.09<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> iManufacturer 1 Tripp Lite
<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> iProduct 2 Tripp Lite UPS
<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> iSerial 0 <o:p>
</o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bNumConfigurations 1<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> Configuration Descriptor:<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bLength 9<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bDescriptorType 2<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> wTotalLength 34<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bNumInterfaces 1<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bConfigurationValue 1<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> iConfiguration 0 <o:p>
</o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bmAttributes 0xe0<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> Self Powered<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> Remote Wakeup<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> MaxPower 0mA<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> Interface Descriptor:<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bLength 9<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bDescriptorType 4<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bInterfaceNumber 0<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bAlternateSetting 0<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bNumEndpoints 1<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bInterfaceClass 3 Human Interface Device<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bInterfaceSubClass 0 No Subclass<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bInterfaceProtocol 0 None<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> iInterface 0 <o:p>
</o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> HID Device Descriptor:<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bLength 9<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bDescriptorType 33<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bcdHID 1.10<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bCountryCode 0 Not supported<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bNumDescriptors 1<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bDescriptorType 34 Report<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> wDescriptorLength 662<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> Report Descriptors: <o:p>
</o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> ** UNAVAILABLE **<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> Endpoint Descriptor:<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bLength 7<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bDescriptorType 5<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bEndpointAddress 0x81 EP 1 IN<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bmAttributes 3<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> Transfer Type Interrupt<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> Synch Type None<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> Usage Type Data<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> wMaxPacketSize 0x0008 1x 8 bytes<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> bInterval 40<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in">Device Status: 0x0001<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"> Self Powered<br>
<br>
<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">****************************<o:p></o:p></p>
<p class="MsoPlainText"><b>On a related note:<o:p></o:p></b></p>
<p class="MsoPlainText">Charles,<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">This<o:p></o:p></p>
<p class="MsoPlainText" style="margin-left:.5in"><i>“I keep meaning to put together a diagram to help with this, but in the mean time:<o:p></o:p></i></p>
<p class="MsoPlainText" style="margin-left:.5in"><i><o:p> </o:p></i></p>
<p class="MsoPlainText" style="margin-left:.5in"><i>UPS <-- driver <-- upsd <-- clients (upsc, upsmon, NUT Monitor GUI, etc.)<o:p></o:p></i></p>
<p class="MsoPlainText" style="margin-left:.5in"><i><o:p> </o:p></i></p>
<p class="MsoPlainText" style="margin-left:.5in"><i>"upsc -l" is making a TCP connection to upsd localhost:3493 (no sudo needed here), so a "Connection refused" is likely due to upsd not running. (If it were over the network, I'd recommend first logging into
the master system and running "upsc" there, then check for the LISTEN address in upsd.conf, and any firewalls in between the systems running upsd and upsc.)<o:p></o:p></i></p>
<p class="MsoPlainText" style="margin-left:.5in"><i><o:p> </o:p></i></p>
<p class="MsoPlainText" style="margin-left:.5in"><i>You should be able to get it working for testing with a quick "sudo upsd", though it is probably some sort of startup script issue. I do not know exactly how openSUSE's packages interact with their init system-
maybe others on the list can help. (A quick search of nut-upsuser indicates that 42.3 is using systemd, so if 15.1 does as well, maybe "systemctl | grep ^nut" will show a unit that just needs to be restarted.)”<o:p></o:p></i></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Was very helpful in conceptualizing and working through the setup. Thank you.
<o:p></o:p></p>
<p class="MsoPlainText">****************************<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Thank you,<o:p></o:p></p>
<p class="MsoPlainText">David Zomaya<o:p></o:p></p>
<p class="MsoPlainText">Tripp Lite<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">-----Original Message-----<br>
From: Charles Lepple <clepple@gmail.com> <br>
Sent: Thursday, June 20, 2019 7:47 AM<br>
To: David Zomaya <David_Zomaya@tripplite.com><br>
Cc: nut-upsdev@alioth-lists.debian.net; Jonathan Manzanilla <Jonathan_Manzanilla@tripplite.com>; Eric Cobb <Eric_Cobb@tripplite.com><br>
Subject: Re: [EXTERNAL] [Nut-upsdev] Fixing Drops With SMART1500LCDXL & USB-HID Driver</p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">On Jun 19, 2019, at 4:16 PM, David Zomaya wrote:<o:p></o:p></p>
<p class="MsoPlainText">> <o:p></o:p></p>
<p class="MsoPlainText">> Interestingly, I did some tinkering with openSUSE 15.1 Leap on a physical box and saw the same drops there, but was able to get them to stop after installing NUT and just doing the “standard” configuration. However, I ran into some
connection refused messages, e.g.:<o:p></o:p></p>
<p class="MsoPlainText">> <o:p></o:p></p>
<p class="MsoPlainText">> user@linux-nxmm:/dev/bus> sudo upsc -l<o:p></o:p></p>
<p class="MsoPlainText">> Error: Connection failure: Connection refused<o:p></o:p></p>
<p class="MsoPlainText">> <o:p></o:p></p>
<p class="MsoPlainText">I keep meaning to put together a diagram to help with this, but in the mean time:<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">UPS <-- driver <-- upsd <-- clients (upsc, upsmon, NUT Monitor GUI, etc.)<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">"upsc -l" is making a TCP connection to upsd localhost:3493 (no sudo needed here), so a "Connection refused" is likely due to upsd not running. (If it were over the network, I'd recommend first logging into the master system and running
"upsc" there, then check for the LISTEN address in upsd.conf, and any firewalls in between the systems running upsd and upsc.)<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">You should be able to get it working for testing with a quick "sudo upsd", though it is probably some sort of startup script issue. I do not know exactly how openSUSE's packages interact with their init system- maybe others on the list
can help. (A quick search of nut-upsuser indicates that 42.3 is using systemd, so if 15.1 does as well, maybe "systemctl | grep ^nut" will show a unit that just needs to be restarted.)<o:p></o:p></p>
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