<html><head></head><body><div class="yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:10px;"><div><font size="3">I am not sure if this is a polling/communication problem or not.</font></div><div><font size="3"><br></font></div><div><font size="3">Running NUT 2.7.4<br></font></div><div><div><font size="3"><div>Driver used <g class="gr_ gr_110 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling" id="110" data-gr-id="110">usbhid</g>-ups <br></div></font><div><font size="3"><div>Driver version 2.7.4 <br></div><div>Driver version internal 0.41</div></font></div></div><div><font size="3"><div><br></div></font><div><font size="3"><div><br></div><div>This is the information the driver is able to pull</div></font></div></div><div><br></div><div><div><font size="3">UPS status OL <br></font></div><div><font size="3"> UPS model TRIPP LITE <br></font></div><div><font size="3">UPS Manufacturer Tripp Lite <br></font></div><div><font size="3">Vendor ID 09ae <br></font></div><div><font size="3">Product ID 3016</font></div><div><font size="3"><br></font></div><div><font size="3">OS is FreeBSD/XigmaNAS v11.2</font></div><div><font size="3"><br></font></div><div><font size="3">The issue is that for every 30sec that the driver is able to pull the information it will lose connection for about 60sec; maybe it is unable to poll information. What parameters I can use to stop the disconnect? Or a proper way to diagnose what the real issue is? I already tried the physical connection. Replaced USB cord with a known cable that works with another UPS and changing USB ports.</font></div><div><font size="3"><br></font></div><div><font size="3"><br></font></div><br></div></div><font size="3"></font></div></body></html>