<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<style type="text/css" style="display:none;"><!-- P {margin-top:0;margin-bottom:0;} --></style>
</head>
<body dir="ltr">
<div id="divtagdefaultwrapper" style="font-size: 12pt; color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif, "EmojiFont", "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;" dir="ltr">
<p>I haven't tried it on RaspberryPi, but if there's some specific Tripp Lite information I can help with, let me know.</p>
<p><br>
</p>
<p>David Zomaya</p>
<p>Tripp Lite<br>
</p>
<br>
<br>
<div style="color: rgb(0, 0, 0);">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com@alioth-lists.debian.net> on behalf of Charles Lepple <clepple@gmail.com><br>
<b>Sent:</b> Sunday, December 8, 2019 8:36 PM<br>
<b>To:</b> Layne Fowler<br>
<b>Cc:</b> nut-upsuser<br>
<b>Subject:</b> [EXTERNAL] Re: [Nut-upsuser] Tripp Lite SMART1500LCD repeatedly disconnecting and reconnecting</font>
<div> </div>
</div>
<div><font size="2" face="verdana,arial,sans-serif" color="#C11B17"><span>This is an
<b>EXTERNAL</b> email. Please take a moment and think before clicking any links or opening any attachments from this email. If suspicious, please forward to ishelpdesk@tripplite.com for review.</span></font>
<hr>
On Dec 8, 2019, at 5:46 PM, Layne Fowler <<a href="mailto:layne.fowler@gmail.com" class="">layne.fowler@gmail.com</a>> wrote:<br class="">
<div>
<blockquote type="cite" class=""><br class="Apple-interchange-newline">
<div class=""><span class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none; float:none; display:inline!important">My
 UPS is connected to a Raspberry Pi by USB. After a few hours of working, the service fails. Looking at kernel messages I noticed that the device is repeatedly disconnecting and reconnecting.</span><br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<span class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none; float:none; display:inline!important">I
 have tried using a different USB port and using a brand new USB cable. I have not had success by changing config parameters like pollfreq/pollinterval/etc.</span><br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<span class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none; float:none; display:inline!important">What
 is causing the UPS to keep disconnecting?</span><br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
</div>
</blockquote>
<div><br class="">
</div>
<div>Not sure (it's a protocol issue lower than NUT), but does this post from Tripp Lite help the UPS automatically reconnect?</div>
<div><br class="">
</div>
<div><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2019-2DJune_011451.html&d=DwMFAg&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=5bTj0FByjuC7ZwvwC7XsgqsH_kXRehDbkaYVEGxZrkQ&s=-Pz1JlSeu5vl0n4bXiBIaPW1nFRDro_yq3QvTTbwC5o&e=" class="">https://alioth-lists.debian.net/pipermail/nut-upsuser/2019-June/011451.html</a></div>
<div><br class="">
</div>
<div>(you may need to do some RedHat-to-Debian translation for some of the pathnames.)</div>
<br class="">
<blockquote type="cite" class="">
<div class=""><br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<span class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none; float:none; display:inline!important">OS
 - Raspbian GNU/Linux 10 (buster)</span><br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<span class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none; float:none; display:inline!important">Kernel
 - 4.19.75-v7+</span><br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<span class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none; float:none; display:inline!important">Nut
 version - 2.7.4-8</span><br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<span class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none; float:none; display:inline!important">Installation
 method - From package</span><br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<span class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none; float:none; display:inline!important">UPS
 - Tripp Lite SMART1500LCD</span><br class="" style="font-family:Helvetica; font-size:14px; font-style:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
</div>
</blockquote>
</div>
<br class="">
<div class="">Thanks for including all of the version information.</div>
</div>
</div>
</div>
<hr>
<font color="grey" face="calibri">This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes
 no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information.
</font>
</body>
</html>