<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head><meta content="text/html;charset=UTF-8" http-equiv="Content-Type"></head><body ><div style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt;"><div>I have a brand new Tripp Lite Internet 600U UPS connected to my Raspberry Pi 4 running the latest Raspbian.<br></div><div>I installed nut and tried to configure based on your HCL (which I did not check before buying...)<br></div><div><br></div><div>Doesn't "just work" - help?</div><div><br></div><div><br></div><div>this page says that my model is NOT on the HCL, but the drop downs on the search seemed to say otherwise? (see attachment)<br></div><div><a target="_blank" href="https://networkupstools.org/ddl/Tripp_Lite/">https://networkupstools.org/ddl/Tripp_Lite/</a><br></div><div><br></div><div><br></div><div>lsusb shows<br></div><div>Bus 001 Device 004: ID 09ae:3024 Tripp Lite <br></div><div><br></div><div><br></div><div>The error shows:</div><div style="-en-clipboard:true;"> nut-driver.service - Network UPS Tools - power device driver controller<br></div><div> Loaded: loaded (/lib/systemd/system/nut-driver.service; static; vendor preset: enabled)<br></div><div> Active: failed (Result: exit-code) since Tue 2020-05-19 21:01:15 EDT; 1min 30s ago<br></div><div> Process: 1953 ExecStart=/sbin/upsdrvctl start (code=exited, status=1/FAILURE)<br></div><div><br></div><div>May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: '-x productid=3024' option. Please report your results to the NUT user's<br></div><div>May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: mailing list <<a target="_blank" href="mailto:nut-upsuser@lists.alioth.debian.org">nut-upsuser@lists.alioth.debian.org</a>>.<br></div><div>May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: USB communication driver 0.33<br></div><div>May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: No matching HID UPS found<br></div><div>May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: Driver failed to start (exit status=1)<br></div><div>May 19 21:01:15 Airport-TC-Office upsdrvctl[1953]: Network UPS Tools - UPS driver controller 2.7.4<br></div><div>May 19 21:01:15 Airport-TC-Office systemd[1]: nut-driver.service: Control process exited, code=exited, status=1/FAILURE<br></div><div>May 19 21:01:15 Airport-TC-Office systemd[1]: nut-driver.service: Failed with result 'exit-code'.<br></div><div>May 19 21:01:15 Airport-TC-Office systemd[1]: Failed to start Network UPS Tools - power device driver controller.<br></div><div><br></div><div><br></div></div><br></body></html>