<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head><meta content="text/html;charset=UTF-8" http-equiv="Content-Type"></head><body ><div style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt;"><div>David,<br></div><div>Thanks again for your help today. You're amazing.<br></div><div><br></div><div>If the folks on the list could chime in - thoughts about what I could try next?</div><div><br></div><div><br></div><div>May 20 19:57:28 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div><br></div><div><br></div><div>pi@elmer:/home/macbackup $ lsusb<br></div><div>Bus 002 Device 006: ID 0bc2:3343 Seagate RSS LLC<br></div><div>Bus 002 Device 005: ID 0bc2:3343 Seagate RSS LLC<br></div><div>Bus 002 Device 004: ID 0bc2:ab38 Seagate RSS LLC Backup Plus Hub<br></div><div>Bus 002 Device 003: ID 0bc2:ab45 Seagate RSS LLC<br></div><div>Bus 002 Device 002: ID 045b:0210 Hitachi, Ltd<br></div><div>Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub<br></div><div>Bus 001 Device 011: ID 09ae:3024 Tripp Lite<br></div><div>Bus 001 Device 007: ID 0bc2:331a Seagate RSS LLC<br></div><div>Bus 001 Device 005: ID 0bc2:ab44 Seagate RSS LLC<br></div><div>Bus 001 Device 003: ID 045b:0209 Hitachi, Ltd<br></div><div>Bus 001 Device 002: ID 2109:3431 VIA Labs, Inc. Hub<br></div><div>Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub<br></div><div><br></div><div><br></div><div>pi@elmer:/home/macbackup $ sudo systemctl restart nut-driver<br></div><div><br></div><div>This triggered the following in the log</div><div><br></div><div>From the log:<br></div><div><br></div><div>May 20 20:20:53 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 20:20:57 elmer systemd[1]: Stopping Network UPS Tools - power device driver controller...<br></div><div>May 20 20:20:57 elmer upsdrvctl[5561]: Network UPS Tools - UPS driver controller 2.7.4<br></div><div>May 20 20:20:57 elmer usbhid-ups[3813]: Parse error on sock: Invalid ctx buffer<br></div><div>May 20 20:20:57 elmer usbhid-ups[3813]: Signal 15: exiting<br></div><div>May 20 20:20:57 elmer upsd[3815]: Can't connect to UPS [tripplite] (usbhid-ups-tripplite): Connection refused<br></div><div>May 20 20:20:57 elmer systemd[1]: nut-driver.service: Succeeded.<br></div><div>May 20 20:20:57 elmer systemd[1]: Stopped Network UPS Tools - power device driver controller.<br></div><div>May 20 20:20:57 elmer systemd[1]: Starting Network UPS Tools - power device driver controller...<br></div><div>May 20 20:20:58 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Driver not connected<br></div><div>May 20 20:21:02 elmer upsdrvctl[5562]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>May 20 20:21:02 elmer upsdrvctl[5562]: USB communication driver 0.33<br></div><div>May 20 20:21:02 elmer upsdrvctl[5562]: No matching HID UPS found<br></div><div>May 20 20:21:02 elmer upsdrvctl[5562]: Driver failed to start (exit status=1)<br></div><div>May 20 20:21:03 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Driver not connected<br></div><div>May 20 20:21:08 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Driver not connected<br></div><div>May 20 20:21:08 elmer upsdrvctl[5562]: Using subdriver: TrippLite HID 0.82<br></div><div>May 20 20:21:08 elmer upsdrvctl[5562]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>May 20 20:21:08 elmer upsdrvctl[5562]: USB communication driver 0.33<br></div><div>May 20 20:21:08 elmer upsdrvctl[5562]: Network UPS Tools - UPS driver controller 2.7.4<br></div><div>May 20 20:21:08 elmer usbhid-ups[5566]: Startup successful<br></div><div>May 20 20:21:08 elmer systemd[1]: Started Network UPS Tools - power device driver controller.<br></div><div>May 20 20:21:10 elmer upsd[3815]: Connected to UPS [tripplite]: usbhid-ups-tripplite<br></div><div>May 20 20:21:13 elmer upsmon[3828]: Communications with UPS tripplite@localhost established<br></div><br><div data-zbluepencil-ignore="true" style="" class="zmail_extra"><br><div id="Zm-_Id_-Sgn1">---- On Wed, 20 May 2020 20:03:06 -0400 <b>David Zomaya <David_Zomaya@tripplite.com></b> wrote ----<br></div><br><blockquote style="border-left: 1px solid rgb(204, 204, 204); padding-left: 6px; margin: 0px 0px 0px 5px;"><div class=" zm_-4084973151664896999_parse_2033059108748333813" dir="ltr"><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;"><p>No, it's not.<br></p><p>I'd defer to the list for tips on that one.<br></p><p><br></p><p>First thing I'd try if no one else has ideas is checking lsusb and restarting the service.<br></p><p><br></p><div><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;" dir="ltr"><p><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p>Tripp Lite<a target="_blank" href="http://www.tripplite.com/"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif, serif, EmojiFont"><span class="size" style="font-size: 8pt; line-height: 120%; letter-spacing: -0.05pt; text-decoration: none;"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro", serif, EmojiFont"><span class="size" style="font-size: 12pt; line-height: 120%;"></span></span></span> <p class="x_MsoNormal"> <br></p><p><br></p></div></div><br><br><div style="color: rgb(0,0,0);"><hr style="display: inline-block;width: 98.0%;"><div dir="ltr"><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:#000000"><b>From:</b> Tom Cooper <<a target="_blank" href="mailto:tom@cooperfamily.xyz">tom@cooperfamily.xyz</a>><br> <b>Sent:</b> Wednesday, May 20, 2020 7:00 PM<br> <b>To:</b> David Zomaya<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</span></span> <div> <br></div></div><div><div style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size: 10.0pt;"><div>I'm not seeing this in the log. I'm guessing that's not great.<br></div><div><br></div><div><br></div><div>May 20 19:57:28 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:57:33 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:57:38 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:57:43 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:57:48 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:57:53 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:57:58 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:58:03 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:58:08 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:58:13 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:58:18 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:58:23 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:58:28 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:58:33 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:58:38 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:58:43 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:58:48 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:58:53 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:58:58 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><div>May 20 19:59:03 elmer upsmon[3828]: Poll UPS [tripplite@localhost] failed - Data stale<br></div><br><div class="x_-656698168zmail_extra"><br><div>---- On Wed, 20 May 2020 19:49:27 -0400 <b>David Zomaya <<a target="_blank" href="mailto:David_Zomaya@tripplite.com">David_Zomaya@tripplite.com</a>></b> wrote ----<br></div><br><blockquote style="border-left: 1.0px solid rgb(204,204,204);padding-left: 6.0px;margin: 0.0px 0.0px 0.0px 5.0px;"><div dir="ltr" class=" zm_-4412923787648261959_parse_7297381135654743865"><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;" dir="ltr"><p>Glad to hear it's working, thanks Tom.<br></p><p><br></p><p>Network UPS Tools team: is fixing this as simple as me telling you what new UPS protocols are HID-PDC compliant? <br></p><p><br></p><div><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;" dir="ltr"><p><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p>Tripp Lite<a href="http://www.tripplite.com/" target="_blank"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif, serif, EmojiFont"><span class="size" style="font-size: 8pt; line-height: 120%; letter-spacing: -0.05pt; text-decoration: none;"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro", serif, EmojiFont"><span class="size" style="font-size: 12pt; line-height: 120%;"></span></span></span> <p class="x_MsoNormal"> <br></p><p><br></p></div></div><br><br><div style="color: rgb(0,0,0);"><hr style="display: inline-block;width: 98.0%;"><div dir="ltr"><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Tom Cooper <<a href="mailto:tom@cooperfamily.xyz" target="_blank">tom@cooperfamily.xyz</a>><br> <b>Sent:</b> Wednesday, May 20, 2020 2:42 PM<br> <b>To:</b> David Zomaya<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</span></span> <div> <br></div></div><div><div style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size: 10.0pt;"><div>The fix:<br></div><div><br></div><div>Was following a howto here: <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__raymondjdouglas.com_blog_2018_ups-2Dmonitoring_&d=DwMFaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=xxqnPehnxbPZyMn7Y4l3qE4tQqpQ88lYY6CCnQ2qVrU&s=nbzYFun_NHdb-5EB7VMlWNFsqwWbA2-VLKNlBKWFVUQ&e=" target="_blank">https://raymondjdouglas.com/blog/2018/ups-monitoring/</a><br></div><div><br></div><div>Much thanks to <span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; display: inline; float: none;">David
Zomaya for coming up with the recipe!</span></span></span></span><br></div><div><br></div><div><span class="highlight" style="background-color:rgb(255, 255, 255)"><span class="colour" style="color:rgb(0, 0, 0)"><span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; display: inline; float: none;">Nut.conf:</span></span></span></span><br></div><ul style="color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;font-size: 16.0px;font-style: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-indent: 0.0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0.0px;background-color: rgb(255,255,255);margin-bottom: 0.0px;margin-top: 0.0px;"><li><div>Just have<span> </span><br></div><div><div>MODE=standalone<br></div></div></li></ul><div><br></div><div>UPS.conf<br></div><div><br></div><ul style="color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;font-size: 16.0px;font-style: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-indent: 0.0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0.0px;background-color: rgb(255,255,255);margin-bottom: 0.0px;margin-top: 0.0px;"><li><div>[tripplite]<br></div><div> driver = usbhid-ups<br></div><div> port = auto<br></div><div> productid=3024<br></div><div> desc = "Tripp Lite Internet600U"<br></div></li></ul><div><br></div><div>upsd.conf<br></div><div><br></div><ul style="color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;font-size: 16.0px;font-style: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-indent: 0.0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0.0px;background-color: rgb(255,255,255);margin-bottom: 0.0px;margin-top: 0.0px;"><li><div><div> LISTEN 127.0.0.1 3493<br></div><div> LISTEN ::1 3493<br></div></div><div>[tripplite]<br></div><div><br></div><div><div> driver = usbhid-ups<br></div><div> port = auto<br></div></div><div><br></div></li></ul><div><br></div><div>Create a new udev ruleset:<br></div><blockquote style="color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;font-size: 16.0px;font-style: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-indent: 0.0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0.0px;background-color: rgb(255,255,255);"><div>cat /etc/udev/rules.d/90-nut-ups.rules<br></div></blockquote><div>Put this rule in place<br></div><blockquote style="color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;font-size: 16.0px;font-style: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-indent: 0.0px;text-transform: none;white-space: normal;widows: 2;word-spacing: 0.0px;background-color: rgb(255,255,255);"><div># /etc/udev/rules.d/90-nut-ups.rules<br></div><div>ACTION=="add", \<br></div><div>SUBSYSTEM=="usb", \<br></div><div>ATTR{idVendor}=="09ae", ATTR{idProduct}=="3024", \<br></div><div>MODE="0660", GROUP="nut"<br></div></blockquote><div><br></div><div>Reload the udev rules <br></div><pre style="white-space: pre-wrap;font-style: normal;font-weight: normal;letter-spacing: normal;orphans: 2;text-indent: 0.0px;text-transform: none;widows: 2;word-spacing: 0.0px;background-color: rgb(255,255,255);text-decoration: none;margin: 0.0px 0.0px 1.0em;padding: 12.0px 8.0px;border: 0.0px;font-family: Consolas, Menlo, Monaco, "Lucida Console", "Liberation Mono", "DejaVu Sans Mono", "Bitstream Vera Sans Mono", "Courier New", monospace, sans-serif;line-height: inherit;font-size: 13.0px;vertical-align: baseline;width: auto;max-height: 600.0px;overflow: auto;border-top-left-radius: 3.0px;border-top-right-radius: 3.0px;border-bottom-left-radius: 3.0px;color: rgb(36,39,41);text-align: left;"><code style="margin: 0.0px;padding: 0.0px;border: 0.0px;font-family: Consolas, Menlo, Monaco, "Lucida Console", "Liberation Mono", "DejaVu Sans Mono", "Bitstream Vera Sans Mono", "Courier New", monospace, sans-serif;font-style: inherit;font-weight: inherit;line-height: inherit;font-size: 13.0px;vertical-align: baseline;background-color: transparent;white-space: inherit;">udevadm control --reload-rules && udevadm trigger</code><br></pre><div>(and maybe unplug/replug the UPS)<br></div><div><br></div><div>Then <br></div><div>sudo systemctl start nut-driver<br></div><div>Loads the driver, and following the rest of the steps ih the howto I see this output from upsc<br></div><div><br></div><div>pi@elmer:/home/macbackup $ upsc tripplite<br></div><div>Init SSL without certificate database<br></div><div>battery.charge: 100<br></div><div>battery.charge.warning: 30<br></div><div>battery.runtime: 1753<br></div><div>battery.type: PbAC<br></div><div>battery.voltage: 0.0<br></div><div>battery.voltage.nominal: 12.0<br></div><div>device.mfr: Tripp Lite<br></div><div>device.model: INTERNET600U<br></div><div>device.serial: 2922BVLBC87B601706<br></div><div>device.type: ups<br></div><div>driver.name: usbhid-ups<br></div><div>driver.parameter.pollfreq: 30<br></div><div>driver.parameter.pollinterval: 2<br></div><div>driver.parameter.port: auto<br></div><div>driver.parameter.productid: 3024<br></div><div>driver.parameter.synchronous: no<br></div><div>driver.version: 2.7.4<br></div><div>driver.version.data: TrippLite HID 0.82<br></div><div>driver.version.internal: 0.41<br></div><div>input.frequency: 6020.0<br></div><div>input.transfer.high: 145.0<br></div><div>input.transfer.low: 95.0<br></div><div>input.voltage: 0.0<br></div><div>input.voltage.nominal: 120<br></div><div>output.current: 50.0<br></div><div>output.frequency: 6020.0<br></div><div>output.frequency.nominal: 60<br></div><div>output.voltage: 0.0<br></div><div>output.voltage.nominal: 120<br></div><div>ups.beeper.status: muted<br></div><div>ups.delay.shutdown: 20<br></div><div>ups.delay.start: 30<br></div><div>ups.load: 11<br></div><div>ups.mfr: Tripp Lite<br></div><div>ups.model: INTERNET600U<br></div><div>ups.power: 37.0<br></div><div>ups.power.nominal: 600<br></div><div>ups.productid: 3024<br></div><div>ups.serial: 2922BVLBC87B601706<br></div><div>ups.status: OL<br></div><div>ups.timer.reboot: 65535<br></div><div>ups.timer.shutdown: 65535<br></div><div>ups.timer.start: 65535<br></div><div>ups.vendorid: 09ae<br></div><div>ups.watchdog.status: 0<br></div><div><br></div><br><div class="x_-588936242zmail_extra"><br><div>---- On Wed, 20 May 2020 14:56:14 -0400 <b>David Zomaya <<a href="mailto:David_Zomaya@tripplite.com" target="_blank">David_Zomaya@tripplite.com</a>></b> wrote ----<br></div><br><div><br></div></div><div><br></div></div><br></div></div></div><hr><span class="font" style="font-family:calibri">This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities,
and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems
and information.</span></div><blockquote style="border-left: 1.0px solid rgb(204,204,204);padding-left: 6.0px;margin: 0.0px 0.0px 0.0px 5.0px;"><div class=" zm_3576918404633421246_parse_6844452077109886486"><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;" dir="ltr"><p>"<span class="font" style="font-family:Verdana, Arial, Helvetica, sans-serif"><span class="size" style="font-size:13px"><span class="size" style="font-size:10pt">Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation
not permitted</span></span></span>"<br></p><p><br></p><p>Is probably an issue with NUT grabbing the UPS... can you disconnect and reconnect the USB cable and try again?<br></p><p>If that fails, maybe a udev rule will help.<br></p><p><br></p><div><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;" dir="ltr"><p style="line-height: 120.0%;" class="x_MsoNormal"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p>David Zomaya</div><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;" dir="ltr">Tripp Lite<br></div><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;" dir="ltr"><a target="_blank" href="http://www.tripplite.com/"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif, serif, EmojiFont"><span class="size" style="font-size: 8pt; line-height: 120%; letter-spacing: -0.05pt; text-decoration: none;"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro", serif, EmojiFont"><span class="size" style="font-size: 12pt; line-height: 120%;"></span></span></span><p class="x_MsoNormal"> <br></p><p><br></p></div></div></div><hr style="display: inline-block;width: 98.0%;"><div dir="ltr"><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Tom Cooper <<a target="_blank" href="mailto:tom@cooperfamily.xyz">tom@cooperfamily.xyz</a>><br> <b>Sent:</b> Wednesday, May 20, 2020 1:54:20 PM<br> <b>To:</b> David Zomaya<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</span></span> <div> <br></div></div><div><div style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size: 10.0pt;"><div>David,<br></div><div>I appreciate the quick feedback!<br></div><div><br></div><div>If I didn't fat finger any of the parameters you sent me, it's still not working.<br></div><div><br></div><div>Here's the output from the attempt to start. (BTW - nothing appears in the daemon.log when I use the upsdrvctl command.)<br></div><div><br></div><div><br></div><div>pi@elmer:/home/macbackup $ sudo vi /etc/nut/nut.conf<br></div><div>pi@elmer:/home/macbackup $ sudo vi /etc/nut/ups.conf<br></div><div>pi@elmer:/home/macbackup $ sudo vi /etc/nut/upsd.conf<br></div><div>pi@elmer:/home/macbackup $ sudo upsdrvctl start<br></div><div>Network UPS Tools - UPS driver controller 2.7.4<br></div><div>Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>USB communication driver 0.33<br></div><div>Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted<br></div><div>Driver failed to start (exit status=1)<br></div><div>Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>USB communication driver 0.33<br></div><div>Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted<br></div><div>Driver failed to start (exit status=1)<br></div><div>Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>USB communication driver 0.33<br></div><div>Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted<br></div><div>Driver failed to start (exit status=1)<br></div><br><div class="x_-1560525330zmail_extra"><br><div>---- On Wed, 20 May 2020 14:03:09 -0400 <b>David Zomaya <<a target="_blank" href="mailto:David_Zomaya@tripplite.com">David_Zomaya@tripplite.com</a>></b> wrote ----<br></div><br><blockquote style="border-left: 1.0px solid rgb(204,204,204);padding-left: 6.0px;margin: 0.0px 0.0px 0.0px 5.0px;"><div dir="ltr" class=" zm_-5627122906800177823_parse_-658202735303877968"><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;" dir="ltr"><p>My thoughts for a test:<br></p><ul style="margin-bottom: 0.0px;margin-top: 0.0px;"><li>Just have <div>MODE=standalone<br> in nut.conf</div></li><li>Put <br> <div>[tripplite]<br></div><div> driver = usbhid-ups<br></div><div> port = auto<br></div><div> productid=3024<br></div><div> desc = "Tripp Lite Internet600U"<br></div>In ups.conf</li><li>Put <br> <div> LISTEN 127.0.0.1 3493<br> LISTEN ::1 3493<br> <br></div>[tripplite]<br> <div><div> driver = usbhid-ups<br></div> port = auto</div>in upsd.conf<br> </li></ul><p>That may be suboptimal but will probably work for a test.<br></p><p><br></p><p>Side note: I use <span>"upsdrvctl start</span>/stop" to start and stop the driver. <br></p><p><br></p><div><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;" dir="ltr"><p><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p>Tripp Lite<br> <p><br></p></div></div><br><br><div style="color: rgb(0,0,0);"><hr style="display: inline-block;width: 98.0%;"><div dir="ltr"><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Tom Cooper <<a href="mailto:tom@cooperfamily.xyz" target="_blank">tom@cooperfamily.xyz</a>><br> <b>Sent:</b> Wednesday, May 20, 2020 12:55 PM<br> <b>To:</b> David Zomaya<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</span></span> <div> <br></div></div><div><div style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size: 10.0pt;"><div>David,<br></div><div>That's exciting - but I am not seeing similar results. <br></div><div><br></div><div>I *must* be doing something dumb - but I can't see it.<br></div><div>I've got nut-2.7.4-8 installed on my pi<br></div><div><br></div><div>Hope you can help.<br></div><div><br></div><div>Tom<br></div><div><br></div><div>pi@elmer:/home/macbackup $ lsusb | grep ipp<br></div><div>Bus 001 Device 004: ID 09ae:3024 Tripp Lite<br></div><div><br></div><div>pi@elmer:/home/macbackup $ sudo cat /etc/nut/nut.conf<br></div><div># Network UPS Tools: example nut.conf<br></div><div>#<br></div><div>##############################################################################<br></div><div># General section<br></div><div>##############################################################################<br></div><div># The MODE determines which part of the NUT is to be started, and which<br></div><div># configuration files must be modified.<br></div><div>#<br></div><div># This file try to standardize the various files being found in the field, like<br></div><div># /etc/default/nut on Debian based systems, /etc/sysconfig/ups on RedHat based<br></div><div># systems, ... Distribution's init script should source this file to see which<br></div><div># component(s) has to be started.<br></div><div>#<br></div><div># The values of MODE can be:<br></div><div># - none: NUT is not configured, or use the Integrated Power Management, or use<br></div><div># some external system to startup NUT components. So nothing is to be started.<br></div><div># - standalone: This mode address a local only configuration, with 1 UPS<br></div><div># protecting the local system. This implies to start the 3 NUT layers (driver,<br></div><div># upsd and upsmon) and the matching configuration files. This mode can also<br></div><div># address UPS redundancy.<br></div><div># - netserver: same as for the standalone configuration, but also need<br></div><div># some more network access controls (firewall, tcp-wrappers) and possibly a<br></div><div># specific LISTEN directive in upsd.conf.<br></div><div># Since this MODE is opened to the network, a special care should be applied<br></div><div># to security concerns.<br></div><div># - netclient: this mode only requires upsmon.<br></div><div>#<br></div><div># IMPORTANT NOTE:<br></div><div># This file is intended to be sourced by shell scripts.<br></div><div># You MUST NOT use spaces around the equal sign!<br></div><div><br></div><div>MODE=none<br></div><div>[tripplite]<br></div><div> driver = usbhid-ups<br></div><div> port = auto<br></div><div> productid=3024<br></div><div> desc = "Tripp Lite Internet600U"<br></div><div><br></div><div>pi@elmer:/home/macbackup $ sudo systemctl start nut-driver<br></div><div>Job for nut-driver.service failed because the control process exited with error code.<br></div><div>See "systemctl status nut-driver.service" and "journalctl -xe" for details.<br></div><div><br></div><div><br></div><div>From the log file:<br></div><div>May 20 13:51:47 elmer systemd[1]: Starting Network UPS Tools - power device driver controller...<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: mailing list <<a target="_blank" href="mailto:nut-upsuser@lists.alioth.debian.org">nut-upsuser@lists.alioth.debian.org</a>>.<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: USB communication driver 0.33<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: No matching HID UPS found<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: mailing list <<a target="_blank" href="mailto:nut-upsuser@lists.alioth.debian.org">nut-upsuser@lists.alioth.debian.org</a>>.<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: USB communication driver 0.33<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: No matching HID UPS found<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: mailing list <<a target="_blank" href="mailto:nut-upsuser@lists.alioth.debian.org">nut-upsuser@lists.alioth.debian.org</a>>.<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: USB communication driver 0.33<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: No matching HID UPS found<br></div><div>May 20 13:51:58 elmer systemd[1]: nut-driver.service: Control process exited, code=exited, status=1/FAILURE<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - UPS driver controller 2.7.4<br></div><div>May 20 13:51:58 elmer systemd[1]: nut-driver.service: Failed with result 'exit-code'.<br></div><div>May 20 13:51:58 elmer systemd[1]: Failed to start Network UPS Tools - power device driver controller.<br></div><br><div class="x_1187649104zmail_extra"><br><div>---- On Wed, 20 May 2020 13:46:09 -0400 <b>David Zomaya <<a href="mailto:David_Zomaya@tripplite.com" target="_blank">David_Zomaya@tripplite.com</a>></b> wrote ----<br></div><br><blockquote style="border-left: 1.0px solid rgb(204,204,204);padding-left: 6.0px;margin: 0.0px 0.0px 0.0px 5.0px;"><div class=" zm_-6215142304368941976_parse_-5527572017131807571" dir="ltr"><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;" dir="ltr"><p>Tested a Ubuntu 18.04 LTS virtual machine with NUT 2.7.4 and a 3024 protocol Tripp Lite UPS (mine is a <span>INTERNET550U</span>, but same protocol) <br></p><p><br></p><div>:/etc/nut$ lsusb | grep Tripp<br> Bus 002 Device 004: ID 09ae:3024 Tripp Lite<br></div><br><p><br></p><p>I it got generally working (outputting reasonable responses to upsc, although there are some issues with variables like frequency) by adding <span>productid=3024</span> to my ups.conf. Like this:<br></p><p><br></p><p><br></p><div>[TrippLiteUPS3024]<br> driver = usbhid-ups<br> port = auto<br> productid=3024<br> <br></div><br><p><br></p><p><br></p><p><br></p><p><br></p><p>Here is the upsc output:<br></p><p><br></p><div>:/etc/nut$ sudo upsc TrippLiteUPS3024<br> Init SSL without certificate database<br> battery.charge: 100<br> battery.charge.warning: 30<br> battery.runtime: 1850<br> battery.type: PbAc<br> battery.voltage: 0.0<br> battery.voltage.nominal: 12.0<br> device.mfr: Tripp Lite<br> device.model: INTERNET550U<br> device.serial: 2951EVLBC87B503245<br> device.type: ups<br> driver.name: usbhid-ups<br> driver.parameter.pollfreq: 30<br> driver.parameter.pollinterval: 2<br> driver.parameter.port: auto<br> driver.parameter.productid: 3024<br> driver.parameter.synchronous: no<br> driver.version: 2.7.4<br> driver.version.data: TrippLite HID 0.82<br> driver.version.internal: 0.41<br> input.frequency: 6010.0<br> input.transfer.high: 145.0<br> input.transfer.low: 95.0<br> input.voltage: 0.0<br> input.voltage.nominal: 120<br> output.current: 0.0<br> output.frequency: 6010.0<br> output.frequency.nominal: 60<br> output.voltage: 0.0<br> output.voltage.nominal: 120<br> ups.beeper.status: disabled<br> ups.delay.shutdown: 20<br> ups.delay.start: 30<br> ups.load: 0<br> ups.mfr: Tripp Lite<br> ups.model: INTERNET550U<br> ups.power: 0.0<br> ups.power.nominal: 550<br> ups.productid: 3024<br> ups.serial: 2951EVLBC87B503245<br> ups.status: OL<br> ups.timer.reboot: 65535<br> ups.timer.shutdown: 65535<br> ups.timer.start: 65535<br> ups.vendorid: 09ae<br> ups.watchdog.status: 0<br> :/etc/nut$<br> <br></div>Tom: Let me know if this helps you.<p><br></p><p><br></p><p>List in general: would this help solve general 3024 issues?<br></p><p><br></p><div><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;" dir="ltr"><p><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p>Tripp Lite<a target="_blank" href="http://www.tripplite.com/"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif, serif, EmojiFont"><span class="size" style="font-size: 8pt; line-height: 120%; letter-spacing: -0.05pt; text-decoration: none;"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro", serif, EmojiFont"><span class="size" style="font-size: 12pt; line-height: 120%;"></span></span></span> <p class="x_MsoNormal"> <br></p><p><br></p></div></div><br><br><div style="color: rgb(0,0,0);"><hr style="display: inline-block;width: 98.0%;"><div dir="ltr"><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Nut-upsuser <nut-upsuser-bounces+david_zomaya=<a target="_blank" href="mailto:tripplite.com@alioth-lists.debian.net">tripplite.com@alioth-lists.debian.net</a>>
on behalf of David Zomaya<br> <b>Sent:</b> Wednesday, May 20, 2020 8:49 AM<br> <b>To:</b> Tom Cooper<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</span></span> <div> <br></div></div><div><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;" dir="ltr"><p>Will do. Ball in my court for now.<br></p><p><br></p><div><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;" dir="ltr"><p><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p>Tripp Lite<a target="_blank" href="http://www.tripplite.com/"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif, serif, EmojiFont"><span class="size" style="font-size: 8pt; line-height: 120%; letter-spacing: -0.05pt; text-decoration: none;"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro", serif, EmojiFont"><span class="size" style="font-size: 12pt; line-height: 120%;"></span></span></span> <p class="x_MsoNormal"> <br></p><p><br></p></div></div></div><hr style="display: inline-block;width: 98.0%;"><div dir="ltr"><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Tom Cooper <<a target="_blank" href="mailto:tom@cooperfamily.xyz">tom@cooperfamily.xyz</a>><br> <b>Sent:</b> Wednesday, May 20, 2020 8:47:28 AM<br> <b>To:</b> David Zomaya<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U</span></span> <div> <br></div></div><div><div style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size: 10.0pt;"><div>That would be great. If there is something I can do to collect data or troubleshoot, please let me know.<br></div><br><div class="x_-437397838zmail_extra"><br><div>---- On Wed, 20 May 2020 08:51:14 -0400 <b>David Zomaya <<a target="_blank" href="mailto:David_Zomaya@tripplite.com">David_Zomaya@tripplite.com</a>></b> wrote ----<br></div><br><blockquote style="border-left: 1.0px solid rgb(204,204,204);padding-left: 6.0px;margin: 0.0px 0.0px 0.0px 5.0px;"><div class=" zm_-6655163266901928902_parse_6327644800252523168"><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;" dir="ltr"><p>I'm still working remotely, but I should be able to get something set up soon.<br></p><p>I'll reply all here once I have something to report.<br></p><p><br></p><div><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;" dir="ltr"><p><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p>Tripp Lite<a href="http://www.tripplite.com/" target="_blank"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif, serif, EmojiFont"><span class="size" style="font-size: 8pt; line-height: 120%; letter-spacing: -0.05pt; text-decoration: none;"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro", serif, EmojiFont"><span class="size" style="font-size: 12pt; line-height: 120%;"></span></span></span> <p class="x_MsoNormal"> <br></p><p><br></p></div></div></div><hr style="display: inline-block;width: 98.0%;"><div dir="ltr"><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Tom Cooper <<a href="mailto:tom@cooperfamily.xyz" target="_blank">tom@cooperfamily.xyz</a>><br> <b>Sent:</b> Wednesday, May 20, 2020 7:48:32 AM<br> <b>To:</b> David Zomaya<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U</span></span> <div> <br></div></div><div><div style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size: 10.0pt;"><div>I'm running Raspbian Buster, but given that the error seems to be "higher order" than a hardware issue - one of parsing the protocol? I suspect that Ubuntu would be a decent "lookalike" to model the issue. <br></div><br><div class="x_-1408074927zmail_extra"><br><div>---- On Tue, 19 May 2020 22:31:56 -0400 <b>David Zomaya <<a href="mailto:David_Zomaya@tripplite.com" target="_blank">David_Zomaya@tripplite.com</a>></b> wrote ----<br></div><br><blockquote style="border-left: 1.0px solid rgb(204,204,204);padding-left: 6.0px;margin: 0.0px 0.0px 0.0px 5.0px;"><div class=" zm_4640122991689753424_parse_837378426113232307" dir="ltr"><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;" dir="ltr"><p>If I installed and tested against Ubuntu, how useful would that be in general and in this specific case? <br></p><p>I think we've seen a few reports of issues with the newer 3024 protocols and I'd like to help get them sorted out. <br></p><p><br></p><p><br></p><div><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;" dir="ltr"><p><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p style="line-height: 120.0%;" class="x_MsoNormal"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p>Tripp Lite<p><br></p></div></div><br><br><div style="color: rgb(0,0,0);"><div><hr style="display: inline-block;width: 98.0%;"><div dir="ltr"><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Nut-upsuser <nut-upsuser-bounces+david_zomaya=<a target="_blank" href="mailto:tripplite.com@alioth-lists.debian.net">tripplite.com@alioth-lists.debian.net</a>>
on behalf of Charles Lepple <<a target="_blank" href="mailto:clepple@gmail.com">clepple@gmail.com</a>><br> <b>Sent:</b> Tuesday, May 19, 2020 9:24 PM<br> <b>To:</b> Tom Cooper<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U</span></span> <div> <br></div></div></div><span class="size" style="font-size:13px"><span class="size" style="font-size:10pt"><div class="x_786040436PlainText">This is an EXTERNAL email. Please take a moment and think before clicking any links or opening any attachments from this email. If suspicious, please forward to <a target="_blank" href="mailto:ishelpdesk@tripplite.com">ishelpdesk@tripplite.com</a> for review.<br> <br> ______________________________________________________________________<br> On May 19, 2020, at 9:21 PM, Tom Cooper <<a target="_blank" href="mailto:tom@cooperfamily.xyz">tom@cooperfamily.xyz</a>> wrote:<br> > <br> > Bus 001 Device 004: ID 09ae:3024 Tripp Lite <br> > <br> We have only had reports of success with protocol 2010 of INTERNET600U (which would be 09ae:2010 in lsusb).<br> <br> More details: <a target="_blank" href="https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e="> https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e=</a> <br> <br> _______________________________________________<br> Nut-upsuser mailing list<br> <a target="_blank" href="mailto:Nut-upsuser@alioth-lists.debian.net">Nut-upsuser@alioth-lists.debian.net</a><br> <a target="_blank" href="https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e=">https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e=</a> <br> _______________________________________________<br> Nut-upsuser mailing list<br> <a target="_blank" href="mailto:Nut-upsuser@alioth-lists.debian.net">Nut-upsuser@alioth-lists.debian.net</a><br> <a target="_blank" href="https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e=">https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e=</a> <br></div></span></span></div></div><hr><span class="font" style="font-family:calibri">This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities,
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