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<p>Tested a Ubuntu 18.04 LTS virtual machine with NUT 2.7.4 and a 3024 protocol Tripp Lite UPS (mine is a <span>INTERNET550U</span>, but same protocol)
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<div>:/etc/nut$ lsusb | grep Tripp<br>
Bus 002 Device 004: ID 09ae:3024 Tripp Lite<br>
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<p>I it got generally working (outputting reasonable responses to upsc, although there are some issues with variables like frequency) by adding <span>productid=3024</span> to my ups.conf. Like this:</p>
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<div>[TrippLiteUPS3024]<br>
driver = usbhid-ups<br>
port = auto<br>
productid=3024<br>
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<p>Here is the upsc output:</p>
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<div>:/etc/nut$ sudo upsc TrippLiteUPS3024<br>
Init SSL without certificate database<br>
battery.charge: 100<br>
battery.charge.warning: 30<br>
battery.runtime: 1850<br>
battery.type: PbAc<br>
battery.voltage: 0.0<br>
battery.voltage.nominal: 12.0<br>
device.mfr: Tripp Lite<br>
device.model: INTERNET550U<br>
device.serial: 2951EVLBC87B503245<br>
device.type: ups<br>
driver.name: usbhid-ups<br>
driver.parameter.pollfreq: 30<br>
driver.parameter.pollinterval: 2<br>
driver.parameter.port: auto<br>
driver.parameter.productid: 3024<br>
driver.parameter.synchronous: no<br>
driver.version: 2.7.4<br>
driver.version.data: TrippLite HID 0.82<br>
driver.version.internal: 0.41<br>
input.frequency: 6010.0<br>
input.transfer.high: 145.0<br>
input.transfer.low: 95.0<br>
input.voltage: 0.0<br>
input.voltage.nominal: 120<br>
output.current: 0.0<br>
output.frequency: 6010.0<br>
output.frequency.nominal: 60<br>
output.voltage: 0.0<br>
output.voltage.nominal: 120<br>
ups.beeper.status: disabled<br>
ups.delay.shutdown: 20<br>
ups.delay.start: 30<br>
ups.load: 0<br>
ups.mfr: Tripp Lite<br>
ups.model: INTERNET550U<br>
ups.power: 0.0<br>
ups.power.nominal: 550<br>
ups.productid: 3024<br>
ups.serial: 2951EVLBC87B503245<br>
ups.status: OL<br>
ups.timer.reboot: 65535<br>
ups.timer.shutdown: 65535<br>
ups.timer.start: 65535<br>
ups.vendorid: 09ae<br>
ups.watchdog.status: 0<br>
:/etc/nut$<br>
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Tom: Let me know if this helps you.
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<p>List in general: would this help solve general 3024 issues?<br>
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<p class="x_MsoNormal" style="line-height:120%; text-autospace:none"><span style="color:black; letter-spacing:-0.05pt; font-family:"Calibri",sans-serif,serif,"EmojiFont"">Thank you,</span></p>
<p class="x_MsoNormal" style="line-height:120%; text-autospace:none"><b><span style="color:black; letter-spacing:-0.05pt; font-family:"Calibri",sans-serif,serif,"EmojiFont"">David Zomaya</span></b><span style="color:black; letter-spacing:-0.05pt; font-family:"Calibri",sans-serif,serif,"EmojiFont""></span></p>
Tripp Lite<a href="http://www.tripplite.com/" target="_blank" rel="noopener noreferrer" id="LPNoLP"><span style="font-size:8pt; line-height:120%; color:black; letter-spacing:-0.05pt; text-decoration:none; font-family:"Calibri",sans-serif,serif,"EmojiFont""></span></a><span style="font-size:12pt; line-height:120%; font-family:"Minion Pro",serif,"EmojiFont"; color:black"></span>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com@alioth-lists.debian.net> on behalf of David Zomaya<br>
<b>Sent:</b> Wednesday, May 20, 2020 8:49 AM<br>
<b>To:</b> Tom Cooper<br>
<b>Cc:</b> nut-upsuser<br>
<b>Subject:</b> [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</font>
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<p>Will do. Ball in my court for now.<br>
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<p class="x_MsoNormal" style="line-height:120%; text-autospace:none"><span style="color:black; letter-spacing:-0.05pt; font-family:"Calibri",sans-serif,serif,"EmojiFont"">Thank you,</span></p>
<p class="x_MsoNormal" style="line-height:120%; text-autospace:none"><b><span style="color:black; letter-spacing:-0.05pt; font-family:"Calibri",sans-serif,serif,"EmojiFont"">David Zomaya</span></b><span style="color:black; letter-spacing:-0.05pt; font-family:"Calibri",sans-serif,serif,"EmojiFont""></span></p>
Tripp Lite<a href="http://www.tripplite.com/" target="_blank" rel="noopener noreferrer" id="LPNoLP"><span style="font-size:8pt; line-height:120%; color:black; letter-spacing:-0.05pt; text-decoration:none; font-family:"Calibri",sans-serif,serif,"EmojiFont""></span></a><span style="font-size:12pt; line-height:120%; font-family:"Minion Pro",serif,"EmojiFont"; color:black"></span>
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<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> Tom Cooper <tom@cooperfamily.xyz><br>
<b>Sent:</b> Wednesday, May 20, 2020 8:47:28 AM<br>
<b>To:</b> David Zomaya<br>
<b>Cc:</b> nut-upsuser<br>
<b>Subject:</b> Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U</font>
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<div style="font-family:Verdana,Arial,Helvetica,sans-serif; font-size:10pt">
<div>That would be great. If there is something I can do to collect data or troubleshoot, please let me know.</div>
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<div class="zmail_extra" style=""><br>
<div id="Zm-_Id_-Sgn1">---- On Wed, 20 May 2020 08:51:14 -0400 <b>David Zomaya <David_Zomaya@tripplite.com></b> wrote ----<br>
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<p>I'm still working remotely, but I should be able to get something set up soon.<br>
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<p>I'll reply all here once I have something to report.<br>
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<p class="x_MsoNormal" style="line-height:120.0%"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">Thank you,</span></span><br>
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<p class="x_MsoNormal" style="line-height:120.0%"><b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt"></span></span><br>
</p>
Tripp Lite<a target="_blank" href="http://www.tripplite.com/"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont"><span class="size" style="font-size:8pt; line-height:120%; letter-spacing:-0.05pt; text-decoration:none"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro",serif,EmojiFont"><span class="size" style="font-size:12pt; line-height:120%"></span></span></span>
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<div dir="ltr"><span class="font" style="font-family:Calibri,sans-serif"><span class="colour" style="color:#000000"><b>From:</b> Tom Cooper <<a target="_blank" href="mailto:tom@cooperfamily.xyz">tom@cooperfamily.xyz</a>><br>
<b>Sent:</b> Wednesday, May 20, 2020 7:48:32 AM<br>
<b>To:</b> David Zomaya<br>
<b>Cc:</b> nut-upsuser<br>
<b>Subject:</b> Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U</span></span>
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<div>I'm running Raspbian Buster, but given that the error seems to be "higher order" than a hardware issue - one of parsing the protocol? I suspect that Ubuntu would be a decent "lookalike" to model the issue. <br>
</div>
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<div class="x_-1408074927zmail_extra"><br>
<div>---- On Tue, 19 May 2020 22:31:56 -0400 <b>David Zomaya <<a target="_blank" href="mailto:David_Zomaya@tripplite.com">David_Zomaya@tripplite.com</a>></b> wrote ----<br>
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<p>If I installed and tested against Ubuntu, how useful would that be in general and in this specific case?
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</p>
<p>I think we've seen a few reports of issues with the newer 3024 protocols and I'd like to help get them sorted out.
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<p class="x_MsoNormal" style="line-height:120.0%"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">Thank you,</span></span><br>
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<p class="x_MsoNormal" style="line-height:120.0%"><b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt"></span></span><br>
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Tripp Lite
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<div dir="ltr"><span class="font" style="font-family:Calibri,sans-serif"><span class="colour" style="color:rgb(0,0,0)"><b>From:</b> Nut-upsuser <nut-upsuser-bounces+david_zomaya=<a href="mailto:tripplite.com@alioth-lists.debian.net" target="_blank">tripplite.com@alioth-lists.debian.net</a>>
on behalf of Charles Lepple <<a href="mailto:clepple@gmail.com" target="_blank">clepple@gmail.com</a>><br>
<b>Sent:</b> Tuesday, May 19, 2020 9:24 PM<br>
<b>To:</b> Tom Cooper<br>
<b>Cc:</b> nut-upsuser<br>
<b>Subject:</b> [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U</span></span>
<div> <br>
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______________________________________________________________________<br>
On May 19, 2020, at 9:21 PM, Tom Cooper <<a href="mailto:tom@cooperfamily.xyz" target="_blank">tom@cooperfamily.xyz</a>> wrote:<br>
> <br>
> Bus 001 Device 004: ID 09ae:3024 Tripp Lite <br>
> <br>
We have only had reports of success with protocol 2010 of INTERNET600U (which would be 09ae:2010 in lsusb).<br>
<br>
More details: <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e=" target="_blank">
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