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<p>Glad to hear it's working, thanks Tom.</p>
<p><br>
</p>
<p>Network UPS Tools team: is fixing this as simple as me telling you what new UPS protocols are HID-PDC compliant? <br>
</p>
<p><br>
</p>
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<p></p>
<p class="x_MsoNormal" style="line-height:120%; text-autospace:none"><span style="color:black; letter-spacing:-0.05pt; font-family:"Calibri",sans-serif,serif,"EmojiFont"">Thank you,</span></p>
<p class="x_MsoNormal" style="line-height:120%; text-autospace:none"><b><span style="color:black; letter-spacing:-0.05pt; font-family:"Calibri",sans-serif,serif,"EmojiFont"">David Zomaya</span></b><span style="color:black; letter-spacing:-0.05pt; font-family:"Calibri",sans-serif,serif,"EmojiFont""></span></p>
Tripp Lite<a href="http://www.tripplite.com/" target="_blank" rel="noopener noreferrer" id="LPNoLP"><span style="font-size:8pt; line-height:120%; color:black; letter-spacing:-0.05pt; text-decoration:none; font-family:"Calibri",sans-serif,serif,"EmojiFont""></span></a><span style="font-size:12pt; line-height:120%; font-family:"Minion Pro",serif,"EmojiFont"; color:black"></span>
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</p>
<p></p>
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<br>
<br>
<div style="color: rgb(0, 0, 0);">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b> Tom Cooper <tom@cooperfamily.xyz><br>
<b>Sent:</b> Wednesday, May 20, 2020 2:42 PM<br>
<b>To:</b> David Zomaya<br>
<b>Cc:</b> nut-upsuser<br>
<b>Subject:</b> Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</font>
<div> </div>
</div>
<div>
<div style="font-family:Verdana,Arial,Helvetica,sans-serif; font-size:10pt">
<div>The fix:<br>
</div>
<div><br>
</div>
<div>Was following a howto here: <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__raymondjdouglas.com_blog_2018_ups-2Dmonitoring_&d=DwMFaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=xxqnPehnxbPZyMn7Y4l3qE4tQqpQ88lYY6CCnQ2qVrU&s=nbzYFun_NHdb-5EB7VMlWNFsqwWbA2-VLKNlBKWFVUQ&e=" target="_blank">https://raymondjdouglas.com/blog/2018/ups-monitoring/</a><br>
</div>
<div><br>
</div>
<div>Much thanks to <span style="color:rgb(0,0,0); font-family:Calibri,sans-serif; font-size:16px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); display:inline!important; float:none">David
Zomaya for coming up with the recipe!</span><br>
</div>
<div><br>
</div>
<div><span style="color:rgb(0,0,0); font-family:Calibri,sans-serif; font-size:16px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); display:inline!important; float:none">Nut.conf:</span><br>
</div>
<ul style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); margin-bottom:0px; margin-top:0px">
<li>
<div>Just have<span> </span><br>
</div>
<div>
<div>MODE=standalone<br>
</div>
</div>
</li></ul>
<div><br>
</div>
<div>UPS.conf<br>
</div>
<div><br>
</div>
<ul style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); margin-bottom:0px; margin-top:0px">
<li>
<div>[tripplite]<br>
</div>
<div> driver = usbhid-ups<br>
</div>
<div> port = auto<br>
</div>
<div> productid=3024<br>
</div>
<div> desc = "Tripp Lite Internet600U"<br>
</div>
</li></ul>
<div><br>
</div>
<div>upsd.conf<br>
</div>
<div><br>
</div>
<ul style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); margin-bottom:0px; margin-top:0px">
<li>
<div>
<div> LISTEN 127.0.0.1 3493<br>
</div>
<div> LISTEN ::1 3493<br>
</div>
</div>
<div>[tripplite]<br>
</div>
<div><br>
</div>
<div>
<div> driver = usbhid-ups<br>
</div>
<div> port = auto<br>
</div>
</div>
<div><br>
</div>
</li></ul>
<div><br>
</div>
<div>Create a new udev ruleset:<br>
</div>
<blockquote style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255)">
<div>cat /etc/udev/rules.d/90-nut-ups.rules<br>
</div>
</blockquote>
<div>Put this rule in place<br>
</div>
<blockquote style="color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif; font-size:16px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255)">
<div># /etc/udev/rules.d/90-nut-ups.rules<br>
</div>
<div>ACTION=="add", \<br>
</div>
<div>SUBSYSTEM=="usb", \<br>
</div>
<div>ATTR{idVendor}=="09ae", ATTR{idProduct}=="3024", \<br>
</div>
<div>MODE="0660", GROUP="nut"<br>
</div>
</blockquote>
<div><br>
</div>
<div>Reload the udev rules <br>
</div>
<pre style="white-space:pre-wrap; font-style:normal; font-weight:normal; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration:none; margin:0px 0px 1em; padding:12px 8px; border:0px; font-family:Consolas,Menlo,Monaco,"Lucida Console","Liberation Mono","DejaVu Sans Mono","Bitstream Vera Sans Mono","Courier New",monospace,sans-serif; line-height:inherit; font-size:13px; vertical-align:baseline; width:auto; max-height:600px; overflow:auto; border-top-left-radius:3px; border-top-right-radius:3px; border-bottom-left-radius:3px; color:rgb(36,39,41); text-align:left"><code style="margin:0px; padding:0px; border:0px; font-family:Consolas,Menlo,Monaco,"Lucida Console","Liberation Mono","DejaVu Sans Mono","Bitstream Vera Sans Mono","Courier New",monospace,sans-serif; font-style:inherit; font-weight:inherit; line-height:inherit; font-size:13px; vertical-align:baseline; background-color:transparent; white-space:inherit">udevadm control --reload-rules && udevadm trigger</code><br></pre>
<div>(and maybe unplug/replug the UPS)<br>
</div>
<div><br>
</div>
<div>Then <br>
</div>
<div>sudo systemctl start nut-driver<br>
</div>
<div>Loads the driver, and following the rest of the steps ih the howto I see this output from upsc<br>
</div>
<div><br>
</div>
<div>pi@elmer:/home/macbackup $ upsc tripplite<br>
</div>
<div>Init SSL without certificate database<br>
</div>
<div>battery.charge: 100<br>
</div>
<div>battery.charge.warning: 30<br>
</div>
<div>battery.runtime: 1753<br>
</div>
<div>battery.type: PbAC<br>
</div>
<div>battery.voltage: 0.0<br>
</div>
<div>battery.voltage.nominal: 12.0<br>
</div>
<div>device.mfr: Tripp Lite<br>
</div>
<div>device.model: INTERNET600U<br>
</div>
<div>device.serial: 2922BVLBC87B601706<br>
</div>
<div>device.type: ups<br>
</div>
<div>driver.name: usbhid-ups<br>
</div>
<div>driver.parameter.pollfreq: 30<br>
</div>
<div>driver.parameter.pollinterval: 2<br>
</div>
<div>driver.parameter.port: auto<br>
</div>
<div>driver.parameter.productid: 3024<br>
</div>
<div>driver.parameter.synchronous: no<br>
</div>
<div>driver.version: 2.7.4<br>
</div>
<div>driver.version.data: TrippLite HID 0.82<br>
</div>
<div>driver.version.internal: 0.41<br>
</div>
<div>input.frequency: 6020.0<br>
</div>
<div>input.transfer.high: 145.0<br>
</div>
<div>input.transfer.low: 95.0<br>
</div>
<div>input.voltage: 0.0<br>
</div>
<div>input.voltage.nominal: 120<br>
</div>
<div>output.current: 50.0<br>
</div>
<div>output.frequency: 6020.0<br>
</div>
<div>output.frequency.nominal: 60<br>
</div>
<div>output.voltage: 0.0<br>
</div>
<div>output.voltage.nominal: 120<br>
</div>
<div>ups.beeper.status: muted<br>
</div>
<div>ups.delay.shutdown: 20<br>
</div>
<div>ups.delay.start: 30<br>
</div>
<div>ups.load: 11<br>
</div>
<div>ups.mfr: Tripp Lite<br>
</div>
<div>ups.model: INTERNET600U<br>
</div>
<div>ups.power: 37.0<br>
</div>
<div>ups.power.nominal: 600<br>
</div>
<div>ups.productid: 3024<br>
</div>
<div>ups.serial: 2922BVLBC87B601706<br>
</div>
<div>ups.status: OL<br>
</div>
<div>ups.timer.reboot: 65535<br>
</div>
<div>ups.timer.shutdown: 65535<br>
</div>
<div>ups.timer.start: 65535<br>
</div>
<div>ups.vendorid: 09ae<br>
</div>
<div>ups.watchdog.status: 0<br>
</div>
<div><br>
</div>
<br>
<div class="zmail_extra" style=""><br>
<div id="Zm-_Id_-Sgn1">---- On Wed, 20 May 2020 14:56:14 -0400 <b>David Zomaya <David_Zomaya@tripplite.com></b> wrote ----<br>
</div>
<br>
<blockquote style="border-left:1px solid rgb(204,204,204); padding-left:6px; margin:0px 0px 0px 5px">
<div class=" zm_3576918404633421246_parse_6844452077109886486">
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif">
<p>"<span class="font" style="font-family:Verdana,Arial,Helvetica,sans-serif"><span class="size" style="font-size:13px"><span class="size" style="font-size:10pt">Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation
not permitted</span></span></span>"<br>
</p>
<p><br>
</p>
<p>Is probably an issue with NUT grabbing the UPS... can you disconnect and reconnect the USB cable and try again?<br>
</p>
<p>If that fails, maybe a udev rule will help.<br>
</p>
<p><br>
</p>
<div>
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols">
<p class="x_MsoNormal" style="line-height:120.0%"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">Thank you,</span></span><br>
</p>
David Zomaya</div>
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols">
Tripp Lite<br>
</div>
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols">
<a target="_blank" href="http://www.tripplite.com/"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont"><span class="size" style="font-size:8pt; line-height:120%; letter-spacing:-0.05pt; text-decoration:none"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro",serif,EmojiFont"><span class="size" style="font-size:12pt; line-height:120%"></span></span></span>
<p class="x_MsoNormal"> <br>
</p>
<p><br>
</p>
</div>
</div>
</div>
<hr style="display:inline-block; width:98.0%">
<div dir="ltr"><span class="font" style="font-family:Calibri,sans-serif"><span class="colour" style="color:#000000"><b>From:</b> Tom Cooper <<a target="_blank" href="mailto:tom@cooperfamily.xyz">tom@cooperfamily.xyz</a>><br>
<b>Sent:</b> Wednesday, May 20, 2020 1:54:20 PM<br>
<b>To:</b> David Zomaya<br>
<b>Cc:</b> nut-upsuser<br>
<b>Subject:</b> Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</span></span>
<div> <br>
</div>
</div>
<div>
<div style="font-family:Verdana,Arial,Helvetica,sans-serif; font-size:10.0pt">
<div>David,<br>
</div>
<div>I appreciate the quick feedback!<br>
</div>
<div><br>
</div>
<div>If I didn't fat finger any of the parameters you sent me, it's still not working.<br>
</div>
<div><br>
</div>
<div>Here's the output from the attempt to start. (BTW - nothing appears in the daemon.log when I use the upsdrvctl command.)<br>
</div>
<div><br>
</div>
<div><br>
</div>
<div>pi@elmer:/home/macbackup $ sudo vi /etc/nut/nut.conf<br>
</div>
<div>pi@elmer:/home/macbackup $ sudo vi /etc/nut/ups.conf<br>
</div>
<div>pi@elmer:/home/macbackup $ sudo vi /etc/nut/upsd.conf<br>
</div>
<div>pi@elmer:/home/macbackup $ sudo upsdrvctl start<br>
</div>
<div>Network UPS Tools - UPS driver controller 2.7.4<br>
</div>
<div>Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br>
</div>
<div>USB communication driver 0.33<br>
</div>
<div>Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted<br>
</div>
<div>Driver failed to start (exit status=1)<br>
</div>
<div>Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br>
</div>
<div>USB communication driver 0.33<br>
</div>
<div>Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted<br>
</div>
<div>Driver failed to start (exit status=1)<br>
</div>
<div>Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br>
</div>
<div>USB communication driver 0.33<br>
</div>
<div>Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted<br>
</div>
<div>Driver failed to start (exit status=1)<br>
</div>
<br>
<div class="x_-1560525330zmail_extra"><br>
<div>---- On Wed, 20 May 2020 14:03:09 -0400 <b>David Zomaya <<a target="_blank" href="mailto:David_Zomaya@tripplite.com">David_Zomaya@tripplite.com</a>></b> wrote ----<br>
</div>
<br>
<blockquote style="border-left:1.0px solid rgb(204,204,204); padding-left:6.0px; margin:0.0px 0.0px 0.0px 5.0px">
<div dir="ltr" class=" zm_-5627122906800177823_parse_-658202735303877968">
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif">
<p>My thoughts for a test:<br>
</p>
<ul style="margin-bottom:0.0px; margin-top:0.0px">
<li>Just have
<div>MODE=standalone<br>
in nut.conf</div>
</li><li>Put <br>
<div>[tripplite]<br>
</div>
<div> driver = usbhid-ups<br>
</div>
<div> port = auto<br>
</div>
<div> productid=3024<br>
</div>
<div> desc = "Tripp Lite Internet600U"<br>
</div>
In ups.conf</li><li>Put <br>
<div> LISTEN 127.0.0.1 3493<br>
LISTEN ::1 3493<br>
<br>
</div>
[tripplite]<br>
<div>
<div> driver = usbhid-ups<br>
</div>
port = auto</div>
in upsd.conf<br>
</li></ul>
<p>That may be suboptimal but will probably work for a test.<br>
</p>
<p><br>
</p>
<p>Side note: I use <span>"upsdrvctl start</span>/stop" to start and stop the driver. <br>
</p>
<p><br>
</p>
<div>
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols">
<p><br>
</p>
<p class="x_MsoNormal" style="line-height:120.0%"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">Thank you,</span></span><br>
</p>
<p class="x_MsoNormal" style="line-height:120.0%"><b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt"></span></span><br>
</p>
Tripp Lite<br>
<p><br>
</p>
</div>
</div>
<br>
<br>
<div style="color:rgb(0,0,0)">
<hr style="display:inline-block; width:98.0%">
<div dir="ltr"><span class="font" style="font-family:Calibri,sans-serif"><span class="colour" style="color:rgb(0,0,0)"><b>From:</b> Tom Cooper <<a href="mailto:tom@cooperfamily.xyz" target="_blank">tom@cooperfamily.xyz</a>><br>
<b>Sent:</b> Wednesday, May 20, 2020 12:55 PM<br>
<b>To:</b> David Zomaya<br>
<b>Cc:</b> nut-upsuser<br>
<b>Subject:</b> Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</span></span>
<div> <br>
</div>
</div>
<div>
<div style="font-family:Verdana,Arial,Helvetica,sans-serif; font-size:10.0pt">
<div>David,<br>
</div>
<div>That's exciting - but I am not seeing similar results. <br>
</div>
<div><br>
</div>
<div>I *must* be doing something dumb - but I can't see it.<br>
</div>
<div>I've got nut-2.7.4-8 installed on my pi<br>
</div>
<div><br>
</div>
<div>Hope you can help.<br>
</div>
<div><br>
</div>
<div>Tom<br>
</div>
<div><br>
</div>
<div>pi@elmer:/home/macbackup $ lsusb | grep ipp<br>
</div>
<div>Bus 001 Device 004: ID 09ae:3024 Tripp Lite<br>
</div>
<div><br>
</div>
<div>pi@elmer:/home/macbackup $ sudo cat /etc/nut/nut.conf<br>
</div>
<div># Network UPS Tools: example nut.conf<br>
</div>
<div>#<br>
</div>
<div>##############################################################################<br>
</div>
<div># General section<br>
</div>
<div>##############################################################################<br>
</div>
<div># The MODE determines which part of the NUT is to be started, and which<br>
</div>
<div># configuration files must be modified.<br>
</div>
<div>#<br>
</div>
<div># This file try to standardize the various files being found in the field, like<br>
</div>
<div># /etc/default/nut on Debian based systems, /etc/sysconfig/ups on RedHat based<br>
</div>
<div># systems, ... Distribution's init script should source this file to see which<br>
</div>
<div># component(s) has to be started.<br>
</div>
<div>#<br>
</div>
<div># The values of MODE can be:<br>
</div>
<div># - none: NUT is not configured, or use the Integrated Power Management, or use<br>
</div>
<div># some external system to startup NUT components. So nothing is to be started.<br>
</div>
<div># - standalone: This mode address a local only configuration, with 1 UPS<br>
</div>
<div># protecting the local system. This implies to start the 3 NUT layers (driver,<br>
</div>
<div># upsd and upsmon) and the matching configuration files. This mode can also<br>
</div>
<div># address UPS redundancy.<br>
</div>
<div># - netserver: same as for the standalone configuration, but also need<br>
</div>
<div># some more network access controls (firewall, tcp-wrappers) and possibly a<br>
</div>
<div># specific LISTEN directive in upsd.conf.<br>
</div>
<div># Since this MODE is opened to the network, a special care should be applied<br>
</div>
<div># to security concerns.<br>
</div>
<div># - netclient: this mode only requires upsmon.<br>
</div>
<div>#<br>
</div>
<div># IMPORTANT NOTE:<br>
</div>
<div># This file is intended to be sourced by shell scripts.<br>
</div>
<div># You MUST NOT use spaces around the equal sign!<br>
</div>
<div><br>
</div>
<div>MODE=none<br>
</div>
<div>[tripplite]<br>
</div>
<div> driver = usbhid-ups<br>
</div>
<div> port = auto<br>
</div>
<div> productid=3024<br>
</div>
<div> desc = "Tripp Lite Internet600U"<br>
</div>
<div><br>
</div>
<div>pi@elmer:/home/macbackup $ sudo systemctl start nut-driver<br>
</div>
<div>Job for nut-driver.service failed because the control process exited with error code.<br>
</div>
<div>See "systemctl status nut-driver.service" and "journalctl -xe" for details.<br>
</div>
<div><br>
</div>
<div><br>
</div>
<div>From the log file:<br>
</div>
<div>May 20 13:51:47 elmer systemd[1]: Starting Network UPS Tools - power device driver controller...<br>
</div>
<div>May 20 13:51:47 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported<br>
</div>
<div>May 20 13:51:47 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If<br>
</div>
<div>May 20 13:51:47 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the<br>
</div>
<div>May 20 13:51:47 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's<br>
</div>
<div>May 20 13:51:47 elmer upsdrvctl[2658]: mailing list <<a target="_blank" href="mailto:nut-upsuser@lists.alioth.debian.org">nut-upsuser@lists.alioth.debian.org</a>>.<br>
</div>
<div>May 20 13:51:47 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br>
</div>
<div>May 20 13:51:47 elmer upsdrvctl[2658]: USB communication driver 0.33<br>
</div>
<div>May 20 13:51:47 elmer upsdrvctl[2658]: No matching HID UPS found<br>
</div>
<div>May 20 13:51:47 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)<br>
</div>
<div>May 20 13:51:52 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported<br>
</div>
<div>May 20 13:51:52 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If<br>
</div>
<div>May 20 13:51:52 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the<br>
</div>
<div>May 20 13:51:52 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's<br>
</div>
<div>May 20 13:51:52 elmer upsdrvctl[2658]: mailing list <<a target="_blank" href="mailto:nut-upsuser@lists.alioth.debian.org">nut-upsuser@lists.alioth.debian.org</a>>.<br>
</div>
<div>May 20 13:51:52 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br>
</div>
<div>May 20 13:51:52 elmer upsdrvctl[2658]: USB communication driver 0.33<br>
</div>
<div>May 20 13:51:52 elmer upsdrvctl[2658]: No matching HID UPS found<br>
</div>
<div>May 20 13:51:52 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)<br>
</div>
<div>May 20 13:51:58 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported<br>
</div>
<div>May 20 13:51:58 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If<br>
</div>
<div>May 20 13:51:58 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the<br>
</div>
<div>May 20 13:51:58 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's<br>
</div>
<div>May 20 13:51:58 elmer upsdrvctl[2658]: mailing list <<a target="_blank" href="mailto:nut-upsuser@lists.alioth.debian.org">nut-upsuser@lists.alioth.debian.org</a>>.<br>
</div>
<div>May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br>
</div>
<div>May 20 13:51:58 elmer upsdrvctl[2658]: USB communication driver 0.33<br>
</div>
<div>May 20 13:51:58 elmer upsdrvctl[2658]: No matching HID UPS found<br>
</div>
<div>May 20 13:51:58 elmer systemd[1]: nut-driver.service: Control process exited, code=exited, status=1/FAILURE<br>
</div>
<div>May 20 13:51:58 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)<br>
</div>
<div>May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - UPS driver controller 2.7.4<br>
</div>
<div>May 20 13:51:58 elmer systemd[1]: nut-driver.service: Failed with result 'exit-code'.<br>
</div>
<div>May 20 13:51:58 elmer systemd[1]: Failed to start Network UPS Tools - power device driver controller.<br>
</div>
<br>
<div class="x_1187649104zmail_extra"><br>
<div>---- On Wed, 20 May 2020 13:46:09 -0400 <b>David Zomaya <<a href="mailto:David_Zomaya@tripplite.com" target="_blank">David_Zomaya@tripplite.com</a>></b> wrote ----<br>
</div>
<br>
<blockquote style="border-left:1.0px solid rgb(204,204,204); padding-left:6.0px; margin:0.0px 0.0px 0.0px 5.0px">
<div class=" zm_-6215142304368941976_parse_-5527572017131807571" dir="ltr">
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif">
<p>Tested a Ubuntu 18.04 LTS virtual machine with NUT 2.7.4 and a 3024 protocol Tripp Lite UPS (mine is a <span>INTERNET550U</span>, but same protocol)
<br>
</p>
<p><br>
</p>
<div>:/etc/nut$ lsusb | grep Tripp<br>
Bus 002 Device 004: ID 09ae:3024 Tripp Lite<br>
</div>
<br>
<p><br>
</p>
<p>I it got generally working (outputting reasonable responses to upsc, although there are some issues with variables like frequency) by adding <span>productid=3024</span> to my ups.conf. Like this:<br>
</p>
<p><br>
</p>
<p><br>
</p>
<div>[TrippLiteUPS3024]<br>
driver = usbhid-ups<br>
port = auto<br>
productid=3024<br>
<br>
</div>
<br>
<p><br>
</p>
<p><br>
</p>
<p><br>
</p>
<p><br>
</p>
<p>Here is the upsc output:<br>
</p>
<p><br>
</p>
<div>:/etc/nut$ sudo upsc TrippLiteUPS3024<br>
Init SSL without certificate database<br>
battery.charge: 100<br>
battery.charge.warning: 30<br>
battery.runtime: 1850<br>
battery.type: PbAc<br>
battery.voltage: 0.0<br>
battery.voltage.nominal: 12.0<br>
device.mfr: Tripp Lite<br>
device.model: INTERNET550U<br>
device.serial: 2951EVLBC87B503245<br>
device.type: ups<br>
driver.name: usbhid-ups<br>
driver.parameter.pollfreq: 30<br>
driver.parameter.pollinterval: 2<br>
driver.parameter.port: auto<br>
driver.parameter.productid: 3024<br>
driver.parameter.synchronous: no<br>
driver.version: 2.7.4<br>
driver.version.data: TrippLite HID 0.82<br>
driver.version.internal: 0.41<br>
input.frequency: 6010.0<br>
input.transfer.high: 145.0<br>
input.transfer.low: 95.0<br>
input.voltage: 0.0<br>
input.voltage.nominal: 120<br>
output.current: 0.0<br>
output.frequency: 6010.0<br>
output.frequency.nominal: 60<br>
output.voltage: 0.0<br>
output.voltage.nominal: 120<br>
ups.beeper.status: disabled<br>
ups.delay.shutdown: 20<br>
ups.delay.start: 30<br>
ups.load: 0<br>
ups.mfr: Tripp Lite<br>
ups.model: INTERNET550U<br>
ups.power: 0.0<br>
ups.power.nominal: 550<br>
ups.productid: 3024<br>
ups.serial: 2951EVLBC87B503245<br>
ups.status: OL<br>
ups.timer.reboot: 65535<br>
ups.timer.shutdown: 65535<br>
ups.timer.start: 65535<br>
ups.vendorid: 09ae<br>
ups.watchdog.status: 0<br>
:/etc/nut$<br>
<br>
</div>
Tom: Let me know if this helps you.
<p><br>
</p>
<p><br>
</p>
<p>List in general: would this help solve general 3024 issues?<br>
</p>
<p><br>
</p>
<div>
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols">
<p><br>
</p>
<p class="x_MsoNormal" style="line-height:120.0%"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">Thank you,</span></span><br>
</p>
<p class="x_MsoNormal" style="line-height:120.0%"><b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt"></span></span><br>
</p>
Tripp Lite<a target="_blank" href="http://www.tripplite.com/"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont"><span class="size" style="font-size:8pt; line-height:120%; letter-spacing:-0.05pt; text-decoration:none"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro",serif,EmojiFont"><span class="size" style="font-size:12pt; line-height:120%"></span></span></span>
<p class="x_MsoNormal"> <br>
</p>
<p><br>
</p>
</div>
</div>
<br>
<br>
<div style="color:rgb(0,0,0)">
<hr style="display:inline-block; width:98.0%">
<div dir="ltr"><span class="font" style="font-family:Calibri,sans-serif"><span class="colour" style="color:rgb(0,0,0)"><b>From:</b> Nut-upsuser <nut-upsuser-bounces+david_zomaya=<a target="_blank" href="mailto:tripplite.com@alioth-lists.debian.net">tripplite.com@alioth-lists.debian.net</a>>
on behalf of David Zomaya<br>
<b>Sent:</b> Wednesday, May 20, 2020 8:49 AM<br>
<b>To:</b> Tom Cooper<br>
<b>Cc:</b> nut-upsuser<br>
<b>Subject:</b> [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</span></span>
<div> <br>
</div>
</div>
<div>
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif">
<p>Will do. Ball in my court for now.<br>
</p>
<p><br>
</p>
<div>
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols">
<p><br>
</p>
<p class="x_MsoNormal" style="line-height:120.0%"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">Thank you,</span></span><br>
</p>
<p class="x_MsoNormal" style="line-height:120.0%"><b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt"></span></span><br>
</p>
Tripp Lite<a target="_blank" href="http://www.tripplite.com/"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont"><span class="size" style="font-size:8pt; line-height:120%; letter-spacing:-0.05pt; text-decoration:none"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro",serif,EmojiFont"><span class="size" style="font-size:12pt; line-height:120%"></span></span></span>
<p class="x_MsoNormal"> <br>
</p>
<p><br>
</p>
</div>
</div>
</div>
<hr style="display:inline-block; width:98.0%">
<div dir="ltr"><span class="font" style="font-family:Calibri,sans-serif"><span class="colour" style="color:rgb(0,0,0)"><b>From:</b> Tom Cooper <<a target="_blank" href="mailto:tom@cooperfamily.xyz">tom@cooperfamily.xyz</a>><br>
<b>Sent:</b> Wednesday, May 20, 2020 8:47:28 AM<br>
<b>To:</b> David Zomaya<br>
<b>Cc:</b> nut-upsuser<br>
<b>Subject:</b> Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U</span></span>
<div> <br>
</div>
</div>
<div>
<div style="font-family:Verdana,Arial,Helvetica,sans-serif; font-size:10.0pt">
<div>That would be great. If there is something I can do to collect data or troubleshoot, please let me know.<br>
</div>
<br>
<div class="x_-437397838zmail_extra"><br>
<div>---- On Wed, 20 May 2020 08:51:14 -0400 <b>David Zomaya <<a target="_blank" href="mailto:David_Zomaya@tripplite.com">David_Zomaya@tripplite.com</a>></b> wrote ----<br>
</div>
<br>
<blockquote style="border-left:1.0px solid rgb(204,204,204); padding-left:6.0px; margin:0.0px 0.0px 0.0px 5.0px">
<div class=" zm_-6655163266901928902_parse_6327644800252523168">
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif">
<p>I'm still working remotely, but I should be able to get something set up soon.<br>
</p>
<p>I'll reply all here once I have something to report.<br>
</p>
<p><br>
</p>
<div>
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols">
<p><br>
</p>
<p class="x_MsoNormal" style="line-height:120.0%"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">Thank you,</span></span><br>
</p>
<p class="x_MsoNormal" style="line-height:120.0%"><b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt"></span></span><br>
</p>
Tripp Lite<a href="http://www.tripplite.com/" target="_blank"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont"><span class="size" style="font-size:8pt; line-height:120%; letter-spacing:-0.05pt; text-decoration:none"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro",serif,EmojiFont"><span class="size" style="font-size:12pt; line-height:120%"></span></span></span>
<p class="x_MsoNormal"> <br>
</p>
<p><br>
</p>
</div>
</div>
</div>
<hr style="display:inline-block; width:98.0%">
<div dir="ltr"><span class="font" style="font-family:Calibri,sans-serif"><span class="colour" style="color:rgb(0,0,0)"><b>From:</b> Tom Cooper <<a href="mailto:tom@cooperfamily.xyz" target="_blank">tom@cooperfamily.xyz</a>><br>
<b>Sent:</b> Wednesday, May 20, 2020 7:48:32 AM<br>
<b>To:</b> David Zomaya<br>
<b>Cc:</b> nut-upsuser<br>
<b>Subject:</b> Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U</span></span>
<div> <br>
</div>
</div>
<div>
<div style="font-family:Verdana,Arial,Helvetica,sans-serif; font-size:10.0pt">
<div>I'm running Raspbian Buster, but given that the error seems to be "higher order" than a hardware issue - one of parsing the protocol? I suspect that Ubuntu would be a decent "lookalike" to model the issue. <br>
</div>
<br>
<div class="x_-1408074927zmail_extra"><br>
<div>---- On Tue, 19 May 2020 22:31:56 -0400 <b>David Zomaya <<a href="mailto:David_Zomaya@tripplite.com" target="_blank">David_Zomaya@tripplite.com</a>></b> wrote ----<br>
</div>
<br>
<blockquote style="border-left:1.0px solid rgb(204,204,204); padding-left:6.0px; margin:0.0px 0.0px 0.0px 5.0px">
<div class=" zm_4640122991689753424_parse_837378426113232307" dir="ltr">
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif">
<p>If I installed and tested against Ubuntu, how useful would that be in general and in this specific case?
<br>
</p>
<p>I think we've seen a few reports of issues with the newer 3024 protocols and I'd like to help get them sorted out.
<br>
</p>
<p><br>
</p>
<p><br>
</p>
<div>
<div dir="ltr" style="font-size:12.0pt; color:rgb(0,0,0); font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols">
<p><br>
</p>
<p class="x_MsoNormal" style="line-height:120.0%"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">Thank you,</span></span><br>
</p>
<p class="x_MsoNormal" style="line-height:120.0%"><b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family:Calibri,sans-serif,serif,EmojiFont; letter-spacing:-0.05pt"></span></span><br>
</p>
Tripp Lite
<p><br>
</p>
</div>
</div>
<br>
<br>
<div style="color:rgb(0,0,0)">
<div>
<hr style="display:inline-block; width:98.0%">
<div dir="ltr"><span class="font" style="font-family:Calibri,sans-serif"><span class="colour" style="color:rgb(0,0,0)"><b>From:</b> Nut-upsuser <nut-upsuser-bounces+david_zomaya=<a target="_blank" href="mailto:tripplite.com@alioth-lists.debian.net">tripplite.com@alioth-lists.debian.net</a>>
on behalf of Charles Lepple <<a target="_blank" href="mailto:clepple@gmail.com">clepple@gmail.com</a>><br>
<b>Sent:</b> Tuesday, May 19, 2020 9:24 PM<br>
<b>To:</b> Tom Cooper<br>
<b>Cc:</b> nut-upsuser<br>
<b>Subject:</b> [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U</span></span>
<div> <br>
</div>
</div>
</div>
<span class="size" style="font-size:13px"><span class="size" style="font-size:10pt">
<div class="x_786040436PlainText">This is an EXTERNAL email. Please take a moment and think before clicking any links or opening any attachments from this email. If suspicious, please forward to
<a target="_blank" href="mailto:ishelpdesk@tripplite.com">ishelpdesk@tripplite.com</a> for review.<br>
<br>
______________________________________________________________________<br>
On May 19, 2020, at 9:21 PM, Tom Cooper <<a target="_blank" href="mailto:tom@cooperfamily.xyz">tom@cooperfamily.xyz</a>> wrote:<br>
> <br>
> Bus 001 Device 004: ID 09ae:3024 Tripp Lite <br>
> <br>
We have only had reports of success with protocol 2010 of INTERNET600U (which would be 09ae:2010 in lsusb).<br>
<br>
More details: <a target="_blank" href="https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e=">
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e=</a>
<br>
<br>
_______________________________________________<br>
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Nut-upsuser mailing list<br>
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