<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html><head><meta content="text/html;charset=UTF-8" http-equiv="Content-Type"></head><body ><div style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt;"><div>Wait- I tried unplugging and re-plugging into the USB2 port, then restarting nut<br></div><div>pi@elmer:/home/macbackup $ sudo systemctl start nut-driver<br></div><div><br></div><div>and in the daemon.log file.....</div><div><br></div><div>May 20 15:29:07 elmer systemd[1]: Starting Network UPS Tools - power device driver controller...<br></div><div>May 20 15:29:08 elmer upsdrvctl[3641]: Using subdriver: TrippLite HID 0.82<br></div><div>May 20 15:29:08 elmer upsdrvctl[3641]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>May 20 15:29:08 elmer upsdrvctl[3641]: USB communication driver 0.33<br></div><div>May 20 15:29:08 elmer upsdrvctl[3641]: Network UPS Tools - UPS driver controller 2.7.4<br></div><div>May 20 15:29:08 elmer systemd[1]: Started Network UPS Tools - power device driver controller.<br></div><div>May 20 15:29:08 elmer usbhid-ups[3643]: Startup successful<br></div><div>May 20 15:29:08 elmer systemd[1]: Stopping Network UPS Tools - power device driver controller...<br></div><div>May 20 15:29:08 elmer upsdrvctl[3645]: Network UPS Tools - UPS driver controller 2.7.4<br></div><div>May 20 15:29:10 elmer usbhid-ups[3643]: Signal 15: exiting<br></div><div>May 20 15:29:10 elmer systemd[1]: nut-driver.service: Succeeded.<br></div><div>May 20 15:29:10 elmer systemd[1]: Stopped Network UPS Tools - power device driver controller.<br></div><br><div data-zbluepencil-ignore="true" style="" class="zmail_extra"><br><div id="Zm-_Id_-Sgn1">---- On Wed, 20 May 2020 15:22:18 -0400 <b>Tom Cooper <tom@cooperfamily.xyz></b> wrote ----<br></div><br><blockquote style="border-left: 1px solid rgb(204, 204, 204); padding-left: 6px; margin: 0px 0px 0px 5px;"><div class=" zm_-757111516820065016_parse_-8704667172305003935"><div style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size: 10.0pt;"><div>Wow - you're doing all the work for me!<br></div><div><br></div><div>Thanks for the rule set. <br></div><div><br></div><div>I can't easily reboot that box just now, so I'm working on reloading the rules.<br></div><div>When I try <br></div><pre style="margin: 0.0px 0.0px 1.0em;padding: 12.0px 8.0px;border: 0.0px;font-family: Consolas, Menlo, Monaco, "Lucida Console", "Liberation Mono", "DejaVu Sans Mono", "Bitstream Vera Sans Mono", "Courier New", monospace, sans-serif;font-style: normal;font-weight: normal;font-stretch: inherit;line-height: inherit;font-size: 13.0px;vertical-align: baseline;box-sizing: inherit;width: auto;max-height: 600.0px;overflow: auto;border-top-left-radius: 3.0px;border-top-right-radius: 3.0px;border-bottom-left-radius: 3.0px;color: rgb(36,39,41);letter-spacing: normal;text-align: left;text-indent: 0.0px;text-transform: none;word-spacing: 0.0px;text-decoration: none;"><code style="margin: 0.0px;padding: 0.0px;border: 0.0px;font-family: Consolas, Menlo, Monaco, "Lucida Console", "Liberation Mono", "DejaVu Sans Mono", "Bitstream Vera Sans Mono", "Courier New", monospace, sans-serif;font-style: inherit;font-weight: inherit;font-stretch: inherit;line-height: inherit;font-size: 13.0px;vertical-align: baseline;box-sizing: inherit;background-color: transparent;white-space: inherit;">udevadm control --reload-rules && udevadm trigger</code><br></pre><div><br></div><div>May 20 15:19:01 elmer systemd-udevd[3413]: Process '/sbin/crda' failed with exit code 234.<br></div><div>May 20 15:19:01 elmer systemd-udevd[3413]: Using default interface naming scheme 'v240'.<br></div><div><br></div><div><br></div><div>sigh. More to learn. <br></div><div><br></div><div>I don't want to waste your time because this is not a tripp lite issue - but do you happen to have a suggestion about troubleshooting crda?<br></div><div><br></div><div class="x_1958900911zmail_extra"><div>---- On Wed, 20 May 2020 15:13:42 -0400 <b>David Zomaya <<a target="_blank" href="mailto:David_Zomaya@tripplite.com">David_Zomaya@tripplite.com</a>></b> wrote ----<br></div><div><br></div><blockquote style="border-left: 1.0px solid rgb(204,204,204);padding-left: 6.0px;margin: 0.0px 0.0px 0.0px 5.0px;"><div dir="ltr" class=" zm_4451568000073160968_parse_7993406051841850081"><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;" dir="ltr"><p>Sorry, neglected to mention:<br></p><p>You'll need to either reload the udev rules or reboot to make the new rule "active".<br></p><p><br></p><div><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;"><p><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p><div>Tripp Lite<br></div><div><br></div><p><br></p></div></div></div><div><hr style="display: inline-block;width: 98.0%;"><br></div><div dir="ltr"><div><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> David Zomaya<br> <b>Sent:</b> Wednesday, May 20, 2020 2:11:24 PM<br> <b>To:</b> Tom Cooper<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</span></span></div><div> <br></div></div><div><div style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;" dir="ltr"><p>Borrowing from our friends at Ask Ubuntu ( <a href="https://askubuntu.com/a/276637" class="x_1432589323OWAAutoLink" target="_blank"> https://askubuntu.com/a/276637</a> ) there is. I've modified it for use with a Tripp Lite UPS and 3024 protocol below. Try disconnect/reconnect after and see what happens.<br></p><p><br></p><p><br></p><div><blockquote>:/etc/nut$ cat /etc/udev/rules.d/90-nut-ups.rules<br> # /etc/udev/rules.d/90-nut-ups.rules<br> ACTION=="add", \<br> SUBSYSTEM=="usb", \<br> ATTR{idVendor}=="09ae", ATTR{idProduct}=="3024", \<br> MODE="0660", GROUP="nut"<br></blockquote><div><br></div></div><div><br></div><p><br></p><p><br></p><div><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;"><p><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p><div>Tripp Lite<br></div><div><br></div><p><br></p></div></div><div><br></div><div><br></div><div style="color: rgb(0,0,0);"><div><hr style="display: inline-block;width: 98.0%;"><br></div><div dir="ltr"><div><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Tom Cooper <<a href="mailto:tom@cooperfamily.xyz" target="_blank">tom@cooperfamily.xyz</a>><br> <b>Sent:</b> Wednesday, May 20, 2020 2:02 PM<br> <b>To:</b> David Zomaya<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</span></span></div><div> <br></div></div><div><div style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size: 10.0pt;"><div>Funny - I thought of that and had tried it. Didn't work <img height="24" width="24" title="Sad" style="vertical-align: middle;width: 24.0px;height: 24.0px;" src="cid:0.28869202910.3916900324392194752.17233779738__smiley__img__src"><br></div><div>I also moved it from the USB2 ports to the USB3 ports.<br></div><div><br></div><div>Same result.<br></div><div><br></div><div>I have not heard of udev, but after quick googling and glancing at an example, /etc/udev/rules.d/99-com.rules<br></div><div>I am not convinced that I coule come up with a formula to make a working rule.<br></div><div><br></div><div>Is there a simple sample I can copy to help figure out elevated privileges?<br></div><div><br></div><div class="x_1432589323zmail_extra"><div><br></div><div>---- On Wed, 20 May 2020 14:56:14 -0400 <b>David Zomaya <<a href="mailto:David_Zomaya@tripplite.com" target="_blank">David_Zomaya@tripplite.com</a>></b> wrote ----<br></div><div><br></div><blockquote style="border-left: 1.0px solid rgb(204,204,204);padding-left: 6.0px;margin: 0.0px 0.0px 0.0px 5.0px;"><div class=" zm_3576918404633421246_parse_6844452077109886486"><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;"><p>"<span class="font" style="font-family:Verdana, Arial, Helvetica, sans-serif"><span class="size" style="font-size:13px"><span class="size" style="font-size:10pt">Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation
not permitted</span></span></span>"<br></p><p><br></p><p>Is probably an issue with NUT grabbing the UPS... can you disconnect and reconnect the USB cable and try again?<br></p><p>If that fails, maybe a udev rule will help.<br></p><p><br></p><div><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;"><p class="x_MsoNormal" style="line-height: 120.0%;"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><div>David Zomaya<br></div></div><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;">Tripp Lite<br></div><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;"><div><a target="_blank" href="http://www.tripplite.com/"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif, serif, EmojiFont"><span class="size" style="font-size: 8pt; line-height: 120%; letter-spacing: -0.05pt; text-decoration: none;"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro", serif, EmojiFont"><span class="size" style="font-size: 12pt; line-height: 120%;"></span></span></span><br></div><p class="x_MsoNormal"> <br></p><p><br></p></div></div></div><div><hr style="display: inline-block;width: 98.0%;"><br></div><div dir="ltr"><div><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Tom Cooper <<a target="_blank" href="mailto:tom@cooperfamily.xyz">tom@cooperfamily.xyz</a>><br> <b>Sent:</b> Wednesday, May 20, 2020 1:54:20 PM<br> <b>To:</b> David Zomaya<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</span></span></div><div> <br></div></div><div><div style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size: 10.0pt;"><div>David,<br></div><div>I appreciate the quick feedback!<br></div><div><br></div><div>If I didn't fat finger any of the parameters you sent me, it's still not working.<br></div><div><br></div><div>Here's the output from the attempt to start. (BTW - nothing appears in the daemon.log when I use the upsdrvctl command.)<br></div><div><br></div><div><br></div><div>pi@elmer:/home/macbackup $ sudo vi /etc/nut/nut.conf<br></div><div>pi@elmer:/home/macbackup $ sudo vi /etc/nut/ups.conf<br></div><div>pi@elmer:/home/macbackup $ sudo vi /etc/nut/upsd.conf<br></div><div>pi@elmer:/home/macbackup $ sudo upsdrvctl start<br></div><div>Network UPS Tools - UPS driver controller 2.7.4<br></div><div>Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>USB communication driver 0.33<br></div><div>Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted<br></div><div>Driver failed to start (exit status=1)<br></div><div>Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>USB communication driver 0.33<br></div><div>Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted<br></div><div>Driver failed to start (exit status=1)<br></div><div>Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>USB communication driver 0.33<br></div><div>Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted<br></div><div>Driver failed to start (exit status=1)<br></div><div><br></div><div class="x_-1560525330zmail_extra"><div><br></div><div>---- On Wed, 20 May 2020 14:03:09 -0400 <b>David Zomaya <<a target="_blank" href="mailto:David_Zomaya@tripplite.com">David_Zomaya@tripplite.com</a>></b> wrote ----<br></div><div><br></div><blockquote style="border-left: 1.0px solid rgb(204,204,204);padding-left: 6.0px;margin: 0.0px 0.0px 0.0px 5.0px;"><div dir="ltr" class=" zm_-5627122906800177823_parse_-658202735303877968"><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;"><p>My thoughts for a test:<br></p><ul style="margin-bottom: 0.0px;margin-top: 0.0px;"><li><div>Just have <br></div><div>MODE=standalone<br> in nut.conf</div></li><li><div>Put <br></div><div><br></div><div>[tripplite]<br></div><div> driver = usbhid-ups<br></div><div> port = auto<br></div><div> productid=3024<br></div><div> desc = "Tripp Lite Internet600U"<br></div><div>In ups.conf<br></div></li><li><div>Put <br></div><div><br></div><div> LISTEN 127.0.0.1 3493<br> LISTEN ::1 3493<br> <br></div><div>[tripplite]<br></div><div><br></div><div><div> driver = usbhid-ups<br></div><div> port = auto<br></div></div><div>in upsd.conf<br></div><div><br></div></li></ul><p>That may be suboptimal but will probably work for a test.<br></p><p><br></p><p>Side note: I use <span>"upsdrvctl start</span>/stop" to start and stop the driver. <br></p><p><br></p><div><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;"><p><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p><div>Tripp Lite<br></div><div><br></div><p><br></p></div></div><div><br></div><div><br></div><div style="color: rgb(0,0,0);"><div><hr style="display: inline-block;width: 98.0%;"><br></div><div dir="ltr"><div><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Tom Cooper <<a href="mailto:tom@cooperfamily.xyz" target="_blank">tom@cooperfamily.xyz</a>><br> <b>Sent:</b> Wednesday, May 20, 2020 12:55 PM<br> <b>To:</b> David Zomaya<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</span></span></div><div> <br></div></div><div><div style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size: 10.0pt;"><div>David,<br></div><div>That's exciting - but I am not seeing similar results. <br></div><div><br></div><div>I *must* be doing something dumb - but I can't see it.<br></div><div>I've got nut-2.7.4-8 installed on my pi<br></div><div><br></div><div>Hope you can help.<br></div><div><br></div><div>Tom<br></div><div><br></div><div>pi@elmer:/home/macbackup $ lsusb | grep ipp<br></div><div>Bus 001 Device 004: ID 09ae:3024 Tripp Lite<br></div><div><br></div><div>pi@elmer:/home/macbackup $ sudo cat /etc/nut/nut.conf<br></div><div># Network UPS Tools: example nut.conf<br></div><div>#<br></div><div>##############################################################################<br></div><div># General section<br></div><div>##############################################################################<br></div><div># The MODE determines which part of the NUT is to be started, and which<br></div><div># configuration files must be modified.<br></div><div>#<br></div><div># This file try to standardize the various files being found in the field, like<br></div><div># /etc/default/nut on Debian based systems, /etc/sysconfig/ups on RedHat based<br></div><div># systems, ... Distribution's init script should source this file to see which<br></div><div># component(s) has to be started.<br></div><div>#<br></div><div># The values of MODE can be:<br></div><div># - none: NUT is not configured, or use the Integrated Power Management, or use<br></div><div># some external system to startup NUT components. So nothing is to be started.<br></div><div># - standalone: This mode address a local only configuration, with 1 UPS<br></div><div># protecting the local system. This implies to start the 3 NUT layers (driver,<br></div><div># upsd and upsmon) and the matching configuration files. This mode can also<br></div><div># address UPS redundancy.<br></div><div># - netserver: same as for the standalone configuration, but also need<br></div><div># some more network access controls (firewall, tcp-wrappers) and possibly a<br></div><div># specific LISTEN directive in upsd.conf.<br></div><div># Since this MODE is opened to the network, a special care should be applied<br></div><div># to security concerns.<br></div><div># - netclient: this mode only requires upsmon.<br></div><div>#<br></div><div># IMPORTANT NOTE:<br></div><div># This file is intended to be sourced by shell scripts.<br></div><div># You MUST NOT use spaces around the equal sign!<br></div><div><br></div><div>MODE=none<br></div><div>[tripplite]<br></div><div> driver = usbhid-ups<br></div><div> port = auto<br></div><div> productid=3024<br></div><div> desc = "Tripp Lite Internet600U"<br></div><div><br></div><div>pi@elmer:/home/macbackup $ sudo systemctl start nut-driver<br></div><div>Job for nut-driver.service failed because the control process exited with error code.<br></div><div>See "systemctl status nut-driver.service" and "journalctl -xe" for details.<br></div><div><br></div><div><br></div><div>From the log file:<br></div><div>May 20 13:51:47 elmer systemd[1]: Starting Network UPS Tools - power device driver controller...<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: mailing list <<a target="_blank" href="mailto:nut-upsuser@lists.alioth.debian.org">nut-upsuser@lists.alioth.debian.org</a>>.<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: USB communication driver 0.33<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: No matching HID UPS found<br></div><div>May 20 13:51:47 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: mailing list <<a target="_blank" href="mailto:nut-upsuser@lists.alioth.debian.org">nut-upsuser@lists.alioth.debian.org</a>>.<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: USB communication driver 0.33<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: No matching HID UPS found<br></div><div>May 20 13:51:52 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: mailing list <<a target="_blank" href="mailto:nut-upsuser@lists.alioth.debian.org">nut-upsuser@lists.alioth.debian.org</a>>.<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: USB communication driver 0.33<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: No matching HID UPS found<br></div><div>May 20 13:51:58 elmer systemd[1]: nut-driver.service: Control process exited, code=exited, status=1/FAILURE<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)<br></div><div>May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - UPS driver controller 2.7.4<br></div><div>May 20 13:51:58 elmer systemd[1]: nut-driver.service: Failed with result 'exit-code'.<br></div><div>May 20 13:51:58 elmer systemd[1]: Failed to start Network UPS Tools - power device driver controller.<br></div><div><br></div><div class="x_1187649104zmail_extra"><div><br></div><div>---- On Wed, 20 May 2020 13:46:09 -0400 <b>David Zomaya <<a href="mailto:David_Zomaya@tripplite.com" target="_blank">David_Zomaya@tripplite.com</a>></b> wrote ----<br></div><div><br></div><blockquote style="border-left: 1.0px solid rgb(204,204,204);padding-left: 6.0px;margin: 0.0px 0.0px 0.0px 5.0px;"><div class=" zm_-6215142304368941976_parse_-5527572017131807571" dir="ltr"><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;"><p>Tested a Ubuntu 18.04 LTS virtual machine with NUT 2.7.4 and a 3024 protocol Tripp Lite UPS (mine is a <span>INTERNET550U</span>, but same protocol) <br></p><p><br></p><div>:/etc/nut$ lsusb | grep Tripp<br> Bus 002 Device 004: ID 09ae:3024 Tripp Lite<br></div><div><br></div><p><br></p><p>I it got generally working (outputting reasonable responses to upsc, although there are some issues with variables like frequency) by adding <span>productid=3024</span> to my ups.conf. Like this:<br></p><p><br></p><p><br></p><div>[TrippLiteUPS3024]<br> driver = usbhid-ups<br> port = auto<br> productid=3024<br> <br></div><div><br></div><p><br></p><p><br></p><p><br></p><p><br></p><p>Here is the upsc output:<br></p><p><br></p><div>:/etc/nut$ sudo upsc TrippLiteUPS3024<br> Init SSL without certificate database<br> battery.charge: 100<br> battery.charge.warning: 30<br> battery.runtime: 1850<br> battery.type: PbAc<br> battery.voltage: 0.0<br> battery.voltage.nominal: 12.0<br> device.mfr: Tripp Lite<br> device.model: INTERNET550U<br> device.serial: 2951EVLBC87B503245<br> device.type: ups<br> driver.name: usbhid-ups<br> driver.parameter.pollfreq: 30<br> driver.parameter.pollinterval: 2<br> driver.parameter.port: auto<br> driver.parameter.productid: 3024<br> driver.parameter.synchronous: no<br> driver.version: 2.7.4<br> driver.version.data: TrippLite HID 0.82<br> driver.version.internal: 0.41<br> input.frequency: 6010.0<br> input.transfer.high: 145.0<br> input.transfer.low: 95.0<br> input.voltage: 0.0<br> input.voltage.nominal: 120<br> output.current: 0.0<br> output.frequency: 6010.0<br> output.frequency.nominal: 60<br> output.voltage: 0.0<br> output.voltage.nominal: 120<br> ups.beeper.status: disabled<br> ups.delay.shutdown: 20<br> ups.delay.start: 30<br> ups.load: 0<br> ups.mfr: Tripp Lite<br> ups.model: INTERNET550U<br> ups.power: 0.0<br> ups.power.nominal: 550<br> ups.productid: 3024<br> ups.serial: 2951EVLBC87B503245<br> ups.status: OL<br> ups.timer.reboot: 65535<br> ups.timer.shutdown: 65535<br> ups.timer.start: 65535<br> ups.vendorid: 09ae<br> ups.watchdog.status: 0<br> :/etc/nut$<br> <br></div><div>Tom: Let me know if this helps you.<br></div><p><br></p><p><br></p><p>List in general: would this help solve general 3024 issues?<br></p><p><br></p><div><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;"><p><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p><div>Tripp Lite<a target="_blank" href="http://www.tripplite.com/"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif, serif, EmojiFont"><span class="size" style="font-size: 8pt; line-height: 120%; letter-spacing: -0.05pt; text-decoration: none;"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro", serif, EmojiFont"><span class="size" style="font-size: 12pt; line-height: 120%;"></span></span></span> <br></div><p class="x_MsoNormal"> <br></p><p><br></p></div></div><div><br></div><div><br></div><div style="color: rgb(0,0,0);"><div><hr style="display: inline-block;width: 98.0%;"><br></div><div dir="ltr"><div><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Nut-upsuser <nut-upsuser-bounces+david_zomaya=<a target="_blank" href="mailto:tripplite.com@alioth-lists.debian.net">tripplite.com@alioth-lists.debian.net</a>>
on behalf of David Zomaya<br> <b>Sent:</b> Wednesday, May 20, 2020 8:49 AM<br> <b>To:</b> Tom Cooper<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U</span></span></div><div> <br></div></div><div><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;"><p>Will do. Ball in my court for now.<br></p><p><br></p><div><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;"><p><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p><div>Tripp Lite<a target="_blank" href="http://www.tripplite.com/"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif, serif, EmojiFont"><span class="size" style="font-size: 8pt; line-height: 120%; letter-spacing: -0.05pt; text-decoration: none;"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro", serif, EmojiFont"><span class="size" style="font-size: 12pt; line-height: 120%;"></span></span></span> <br></div><p class="x_MsoNormal"> <br></p><p><br></p></div></div></div><div><hr style="display: inline-block;width: 98.0%;"><br></div><div dir="ltr"><div><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Tom Cooper <<a target="_blank" href="mailto:tom@cooperfamily.xyz">tom@cooperfamily.xyz</a>><br> <b>Sent:</b> Wednesday, May 20, 2020 8:47:28 AM<br> <b>To:</b> David Zomaya<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U</span></span></div><div> <br></div></div><div><div style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size: 10.0pt;"><div>That would be great. If there is something I can do to collect data or troubleshoot, please let me know.<br></div><div><br></div><div class="x_-437397838zmail_extra"><div><br></div><div>---- On Wed, 20 May 2020 08:51:14 -0400 <b>David Zomaya <<a target="_blank" href="mailto:David_Zomaya@tripplite.com">David_Zomaya@tripplite.com</a>></b> wrote ----<br></div><div><br></div><blockquote style="border-left: 1.0px solid rgb(204,204,204);padding-left: 6.0px;margin: 0.0px 0.0px 0.0px 5.0px;"><div class=" zm_-6655163266901928902_parse_6327644800252523168"><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;"><p>I'm still working remotely, but I should be able to get something set up soon.<br></p><p>I'll reply all here once I have something to report.<br></p><p><br></p><div><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;"><p><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p><div>Tripp Lite<a href="http://www.tripplite.com/" target="_blank"><span class="colour" style="color:black"><span class="font" style="font-family:Calibri, sans-serif, serif, EmojiFont"><span class="size" style="font-size: 8pt; line-height: 120%; letter-spacing: -0.05pt; text-decoration: none;"></span></span></span></a><span class="colour" style="color:black"><span class="font" style="font-family:"Minion Pro", serif, EmojiFont"><span class="size" style="font-size: 12pt; line-height: 120%;"></span></span></span> <br></div><p class="x_MsoNormal"> <br></p><p><br></p></div></div></div><div><hr style="display: inline-block;width: 98.0%;"><br></div><div dir="ltr"><div><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Tom Cooper <<a href="mailto:tom@cooperfamily.xyz" target="_blank">tom@cooperfamily.xyz</a>><br> <b>Sent:</b> Wednesday, May 20, 2020 7:48:32 AM<br> <b>To:</b> David Zomaya<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U</span></span></div><div> <br></div></div><div><div style="font-family: Verdana, Arial, Helvetica, sans-serif;font-size: 10.0pt;"><div>I'm running Raspbian Buster, but given that the error seems to be "higher order" than a hardware issue - one of parsing the protocol? I suspect that Ubuntu would be a decent "lookalike" to model the issue. <br></div><div><br></div><div class="x_-1408074927zmail_extra"><div><br></div><div>---- On Tue, 19 May 2020 22:31:56 -0400 <b>David Zomaya <<a href="mailto:David_Zomaya@tripplite.com" target="_blank">David_Zomaya@tripplite.com</a>></b> wrote ----<br></div><div><br></div><blockquote style="border-left: 1.0px solid rgb(204,204,204);padding-left: 6.0px;margin: 0.0px 0.0px 0.0px 5.0px;"><div class=" zm_4640122991689753424_parse_837378426113232307" dir="ltr"><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif;"><p>If I installed and tested against Ubuntu, how useful would that be in general and in this specific case? <br></p><p>I think we've seen a few reports of issues with the newer 3024 protocols and I'd like to help get them sorted out. <br></p><p><br></p><p><br></p><div><div dir="ltr" style="font-size: 12.0pt;color: rgb(0,0,0);font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols;"><p><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">Thank you,</span></span><br></p><p class="x_MsoNormal" style="line-height: 120.0%;"><b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;">David Zomaya</span></span></b><span class="colour" style="color:black"><span class="font" style="font-family: Calibri, sans-serif, serif, EmojiFont; letter-spacing: -0.05pt;"></span></span><br></p><div>Tripp Lite<br></div><p><br></p></div></div><div><br></div><div><br></div><div style="color: rgb(0,0,0);"><div><div><hr style="display: inline-block;width: 98.0%;"><br></div><div dir="ltr"><div><span class="font" style="font-family:Calibri, sans-serif"><span class="colour" style="color:rgb(0, 0, 0)"><b>From:</b> Nut-upsuser <nut-upsuser-bounces+david_zomaya=<a target="_blank" href="mailto:tripplite.com@alioth-lists.debian.net">tripplite.com@alioth-lists.debian.net</a>>
on behalf of Charles Lepple <<a target="_blank" href="mailto:clepple@gmail.com">clepple@gmail.com</a>><br> <b>Sent:</b> Tuesday, May 19, 2020 9:24 PM<br> <b>To:</b> Tom Cooper<br> <b>Cc:</b> nut-upsuser<br> <b>Subject:</b> [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U</span></span></div><div> <br></div></div></div><span class="size" style="font-size:13px"><span class="size" style="font-size:10pt"><div class="x_786040436PlainText">This is an EXTERNAL email. Please take a moment and think before clicking any links or opening any attachments from this email. If suspicious, please forward to <a target="_blank" href="mailto:ishelpdesk@tripplite.com">ishelpdesk@tripplite.com</a> for review.<br> <br> ______________________________________________________________________<br> On May 19, 2020, at 9:21 PM, Tom Cooper <<a target="_blank" href="mailto:tom@cooperfamily.xyz">tom@cooperfamily.xyz</a>> wrote:<br> > <br> > Bus 001 Device 004: ID 09ae:3024 Tripp Lite <br> > <br> We have only had reports of success with protocol 2010 of INTERNET600U (which would be 09ae:2010 in lsusb).<br> <br> More details: <a target="_blank" href="https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e="> https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e=</a> <br> <br> _______________________________________________<br> Nut-upsuser mailing list<br> <a target="_blank" href="mailto:Nut-upsuser@alioth-lists.debian.net">Nut-upsuser@alioth-lists.debian.net</a><br> <a target="_blank" href="https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e=">https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e=</a> <br> _______________________________________________<br> Nut-upsuser mailing list<br> <a target="_blank" href="mailto:Nut-upsuser@alioth-lists.debian.net">Nut-upsuser@alioth-lists.debian.net</a><br> <a target="_blank" href="https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e=">https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e=</a> <br></div></span></span></div></div><div><hr><span class="font" style="font-family:calibri">This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities,
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