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<p class="MsoNormal"><span lang="EN-US">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">We are trying to utilize the NUT for our UPS APC
</span><span lang="en-FI" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white">Smart-UPS SRT 6000</span><span lang="EN-US" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white"> SKU:</span><span lang="EN-US" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white">
</span><span lang="en-FI" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white">SRT6KXLI</span><span lang="EN-US" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white">.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white">We get the following with upsdrvctl start</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">Network UPS Tools - UPS driver controller 2.7.4<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">Network UPS Tools - Generic HID driver 0.41 (2.7.4)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">USB communication driver 0.33<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">This APC device (051d:c814) is not (or perhaps not yet) supported<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">by usbhid-ups. Please make sure you have an up-to-date version of NUT. If<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">this does not fix the problem, try running the driver with the<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">'-x productid=c814' option. Please report your results to the NUT user's<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">mailing list <nut-upsuser@lists.alioth.debian.org>.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">No matching HID UPS found<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">Driver failed to start (exit status=1)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">Network UPS Tools - Generic HID driver 0.41 (2.7.4)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">USB communication driver 0.33<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">This APC device (051d:c814) is not (or perhaps not yet) supported<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">by usbhid-ups. Please make sure you have an up-to-date version of NUT. If<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">this does not fix the problem, try running the driver with the<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">'-x productid=c814' option. Please report your results to the NUT user's<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI">mailing list <nut-upsuser@lists.alioth.debian.org>.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="en-FI"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="en-FI"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Please confirm when can we expect support for our UPS. Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Best regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Sachin<o:p></o:p></span></p>
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