<div dir="auto">First of all, please check if NUT 2.8.0 (2.7.4 is 6 years old) or a build of current git head fares better.<div dir="auto"><br><div dir="auto">If it does not, see if adding a USB_DEVICE entry similar to those existing but with your ProductID would "just help" - assuming this device follows the same protocol as others.</div><div dir="auto"><br></div><div dir="auto">As for "when can we expect..." part - anytime after someone with access to hardware (like you) does this experiment, confirms that it works, and posts a pull request to fix the shared codebase. This is how open-source mostly works ;)</div><div dir="auto"><br></div><div dir="auto">Cheers,</div><div dir="auto">Jim Klimov</div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Jun 17, 2022, 03:41 Nayak Sachin via Nut-upsuser <<a href="mailto:nut-upsuser@alioth-lists.debian.net">nut-upsuser@alioth-lists.debian.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="en-FI" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
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<p class="MsoNormal"><span lang="EN-US">Hi,<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US">We are trying to utilize the NUT for our UPS APC
</span><span lang="en-FI" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white">Smart-UPS SRT 6000</span><span lang="EN-US" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white"> SKU:</span><span lang="EN-US" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white">
</span><span lang="en-FI" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white">SRT6KXLI</span><span lang="EN-US" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white">.
<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white">We get the following with upsdrvctl start</span><span lang="EN-US"><u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">Network UPS Tools - UPS driver controller 2.7.4<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">Network UPS Tools - Generic HID driver 0.41 (2.7.4)<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">USB communication driver 0.33<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">This APC device (051d:c814) is not (or perhaps not yet) supported<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">by usbhid-ups. Please make sure you have an up-to-date version of NUT. If<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">this does not fix the problem, try running the driver with the<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">'-x productid=c814' option. Please report your results to the NUT user's<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">mailing list <<a href="mailto:nut-upsuser@lists.alioth.debian.org" target="_blank" rel="noreferrer">nut-upsuser@lists.alioth.debian.org</a>>.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">No matching HID UPS found<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">Driver failed to start (exit status=1)<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">Network UPS Tools - Generic HID driver 0.41 (2.7.4)<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">USB communication driver 0.33<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">This APC device (051d:c814) is not (or perhaps not yet) supported<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">by usbhid-ups. Please make sure you have an up-to-date version of NUT. If<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">this does not fix the problem, try running the driver with the<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">'-x productid=c814' option. Please report your results to the NUT user's<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI">mailing list <<a href="mailto:nut-upsuser@lists.alioth.debian.org" target="_blank" rel="noreferrer">nut-upsuser@lists.alioth.debian.org</a>>.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="en-FI"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="en-FI"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US">Please confirm when can we expect support for our UPS. Thanks.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><span lang="EN-US">Best regards,<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-US">Sachin<u></u><u></u></span></p>
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