<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"> <head> <!--[if gte mso 9]> <xml> <o:OfficeDocumentSettings> <o:AllowPNG /> <o:PixelsPerInch>96</o:PixelsPerInch> </o:OfficeDocumentSettings> </xml> <![endif]--> <title>Looking for Customer Service Representative - Whitehouse Station, NJ</title> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" /> <meta name="viewport" content="width=device-width, initial-scale=1.0 " /> <meta name="format-detection" content="telephone=no" /> <!--[if !mso]><!--> <link href="https://fonts.googleapis.com/css?family=Roboto:300,400,500,700" rel="stylesheet" /> <!--<![endif]--> <style type="text/css"> body { margin: 0 !important; padding: 0 !important; -webkit-text-size-adjust: 100% !important; -ms-text-size-adjust: 100% !important; -webkit-font-smoothing: antialiased !important; } img { border: 0 !important; outline: none !important; } p { margin: 0px !important; padding: 0px !important; } table { border-collapse: collapse; mso-table-lspace: 0px; mso-table-rspace: 0px; } a, span { border-collapse: collapse; mso-line-height-rule: exactly; } </style> </head> <body style="margin: 0px; padding: 0px" bgcolor="#ffffff"> <table valign="top" , width="100%" cellspacing="0" cellpadding="0" border="0" bgcolor="#ffffff" align="left" style="width: 100% !important;"> <tbody> <!-- Body section --> <tr> <td valign="top" align="left" style="padding: 16px;"> <table width="100%" cellpadding="0" cellspacing="0" border="0" align="left"> <tbody> <tr> <td valign="top" align="left" style="font-family: 'Roboto', sans-serif; font-size: 16px; line-height: 24px;"> <p><span style="color: black;">Hello</span> Ryan</p><p><br></p><p><span style="color: black;">I hope you are doing well!</span></p><p><br></p><p><span style="color: black;"> </span></p><p><span style="color: black;">I am a Recruiter for Spectraforce Technologies, a leading global staffing firm with a broad range of clients and industries.</span></p><p><br></p><p><span style="color: black;">I have recently come across to your information and wanted to touch base with you regarding Customer Service Representative position I have available for one of my clients. The position is in Whitehouse Station, NJ.If this sounds like an opportunity you may be interested in, I would love to connect with you over a call to further discuss the role and what you are looking for. A brief job description for your reference is below for your review.</span></p><p><br></p><p><strong style="color: rgb(36, 36, 36);"><u>Job Specifications:</u></strong></p><p><br></p><p><span style="color: rgb(36, 36, 36);"><strong>Description:<br />
Job Title - Customer Service Representative (Hybrid)<br />
Duration - 7 + Months <br />
Location - <strong>Whitehouse Station NJ 08889</strong></strong><br />
<br />
<strong>Shifts - CC is open 8:00am-8pm</strong><br />
<strong>Training hours will be for 6 weeks at 8:30am-5:00pm</strong><br />
<strong>When training is completed hours are 10:00am-6:30pm</strong><br />
<br />
<strong>In office position currently hybrid and training for 6 weeks is virtual</strong><br />
<strong>The workers must be able to come into the office after training according to the clients schedule</strong><br />
<br />
<br />
<strong>Job Responsibilities:</strong>:<br />
<strong>Summary:</strong><br />
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.<br />
Job Responsibilities:<br />
• Provide superior customer service to all internal/external business partners<br />
• Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient, accurate and professional manner<br />
• Responsible for processing changes in a fast-paced inbound phone environment. Changes include Quotes, Endorsements, Re-writes, Policy Cancelations etc.…<br />
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems<br />
• Maintain basic knowledge of Property and Casualty, principals and company products while following basic underwriting guidelines<br />
• Effectively navigate multiple systems (candidates will be trained on Proprietary Client systems applications) to research, analyze and resolve customer inquiries.<br />
• Must be able to navigate and be familiar with Microsoft Office Word (use of internal templates in Word) and Excel (data entry)<br />
• Maintain established levels of productivity and quality standards within a fast-paced environment. SLA’s will be reviewed with candidates during interview. Process assigned work within the established timeframes<br />
<br />
<br />
<strong>Skills:</strong><br />
• Strong customer service skills including oral and written communication<br />
• Knowledge of customer service principles and practices<br />
• Ability to handle multiple priorities within strict time constraints.<br />
• Need to be prepared to work and participate in a team environment<br />
• Possesses the ability to work independently<br />
• Demonstrate commitment to team and departmental goals.<br />
• Ability to make informed decisions, achieving the appropriate results.<br />
• Data entry skills are required, along with being detailed oriented<br />
• Demonstrated knowledge of MS Office systems, Outlook and navigating through multiple systems<br />
<br />
<strong>Education/Experience:</strong><br />
College Degree preferred as this is tracking for a temp to perm career opportunity, however, High school diploma or GED will be considered.<br />
0-2 years customer service-related experience required. Phone, Data Entry and or Processing experience a plus.<br />
</span></p><p><br></p><p>RambabuMojjada</p><p><strong style="color: rgb(255, 164, 0);">Lead Recruiter</strong><span style="color: rgb(59, 56, 56);"> </span><strong style="color: rgb(59, 56, 56);">||1800 – 762- 6318 Ext #4909</strong></p><p><br></p><p><span style="color: rgb(36, 36, 36);"> </span></p><p><span style="color: rgb(36, 36, 36);"> </span></p> </td> </tr> </tbody> </table> </td> </tr> <!-- Footer section --> <tr> <td style="padding: 16px 16px 16px 16px;" valign="top" align="center"> <table cellspacing="0" cellpadding="0" border="0" align="center"> <tbody> <tr align="center"> <td align="center" width="250px" style="display: inline-block;border-top: 2px solid #BBBBBB;padding: 20px 0px 0px 0px;"> </td> </tr> <tr> <td style="font-family: sans-serif; font-size: 12px; line-height: 15px; padding: 5px 0 5px 0;" valign="top" align="center"> You are receiving notifications from Spectraforce Technologies Inc via Arya, an AI product of Leoforce. </td> </tr> <tr> <td style="font-family: sans-serif; font-size: 12px; line-height: 15px; padding: 5px 0 5px 0;" valign="top" align="center"> You can respond to by replying to this email. </td> </tr> <tr> <td style="font-family: sans-serif; font-size: 12px; line-height: 15px; padding: 5px 0 5px 0;" valign="top" align="center"> To opt-out of future emails, please click <a href="https://u22994406.ct.sendgrid.net/ls/click?upn=N57i-2BfXQpgMVMTKDNwil7D-2BG8TDlMxlDOhZlLbHtYZEQPAcSM54oJkfHffbWu-2B8bjDas_TzgT5KuAk0S2LPnO05yrbeyZ0QbvjB5r71DAKtYGKcAbZ-2FavWpthke5-2FIcQ8BxuY33atFNQBwVz9yGMC3sEktqMD7AlLzYI-2FIFysFtLqsUq13KeT23WWQhRlEU-2FZa4Kj3vRHkq0Z1EcrVxZazzSQVwpQM5Hru9KRbxnGp9pB-2FYT-2FiaTuFU0iFTBW7FjnEUqW6zzd4lAEUAEgii-2B6cIQjBDsdkkkGms8iVi2TLDYpX85UtBiLqQEFHJ6fEQPwFoywFk5GXPJ09xUWeYUFWrw6blRdwsls5FzjmQyNMKx1LgwYVpnktB1X1pnA-2BZmsBVnR">here</a>. </td> </tr> <tr> <td style="font-family: sans-serif; font-size: 12px; line-height: 15px; padding: 5px 0 5px 0;" valign="top" align="center"> If you need further assistance, please contact <a href="mailto:support@leoforce.com">support</a>. </td> </tr> <tr> <td style="font-family: sans-serif; font-size: 12px; line-height: 15px; padding: 5px 0 5px 0;" valign="top" align="center"> Copyright 2019 Leoforce, LLC. 500 West Peace Street, Raleigh NC 27603, USA </td> </tr> <tr> <td valign="top" align="center"> <img src="https://connect.goarya.com/api/v1/_pa/logo/?ref=67e2517e-f09b-4201-90f0-2e707ec59243" alt="logo" border="0" /> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <div style="white-space: nowrap; display: none; font-size:0px; line-height:0px;"> </div> <img src="https://u22994406.ct.sendgrid.net/wf/open?upn=1fa8cBJggibB7Ie1K-2F4p2tG8qD5U32SSnAulCnHfUbJhf6TiEa9F2M-2FUg4z-2BqY7A8MFGiEGirylrTsOKND9z1LrDVEMFGcoEW-2Fc3hC2UQ01yP8S26B6XOIyiBIiFcxU2KnjUXXWO6-2F4db6aPEvwysrLKHgMZZC9oXZL6HufYMD-2BzP9LuVG-2BijUmW8nlOLN4obYJ6lpYZkBChMApVr8lSwcL80ExcfWLwoUpBhWl-2FpQuPfZzfGUsMh-2BHV8S1XnleHW1sO8wiOiZ-2Fp1IlKISbRYAj0agsHmE6mrc33Khi7XPTizs1d8tKTK8WmuGOHJUG-2F" alt="" width="1" height="1" border="0" style="height:1px !important;width:1px !important;border-width:0 !important;margin-top:0 !important;margin-bottom:0 !important;margin-right:0 !important;margin-left:0 !important;padding-top:0 !important;padding-bottom:0 !important;padding-right:0 !important;padding-left:0 !important;"/></body> </html>