[Pkg-giraffe-maintainers] Bug#941610: Bug#941610: kopano-server crashes
Guido Günther
agx at sigxcpu.org
Wed Oct 2 19:37:24 BST 2019
Hi,
On Wed, Oct 02, 2019 at 08:16:03PM +0200, Roel van Meer wrote:
> Package: kopano-server
> Version: 8.7.0-3
> Severity: normal
>
> Dear Maintainer,
>
> while running Kopano, I'm experiencing kopano-server crashes. At the
> time of the crash, there are no emails being delivered via Postfix, nor
> are there entries in the Apache access log that point to usage of Z-push
> or Kopano Webapp. Also, during that time nothing is logged in the
> gateway log, ical log, or any other Kopano logs. So I cannot point to a
> probable cause.
> Please note that I have seen these crashes on at least four of our
> systems so far. They seem to happen once every two weeks, on average.
>
> If there's anything I can do to help getting this fixed, please let me
> know.
Is is segfaulting? If so installing the -dbgsym package and
systemd-coredump might get us a backtrace.
Cheers,
-- Guido
>
> Kind regards, Roel
>
>
> -- System Information:
> Debian Release: 10.1
> APT prefers stable
> APT policy: (500, 'stable')
> Architecture: amd64 (x86_64)
>
> Kernel: Linux 4.19.0-6-amd64 (SMP w/4 CPU cores)
> Locale: LANG=C, LC_CTYPE=C.UTF-8 (charmap=UTF-8), LANGUAGE=C (charmap=UTF-8)
> Shell: /bin/sh linked to /bin/dash
> Init: sysvinit (via /sbin/init)
>
> Versions of packages kopano-server depends on:
> ii dbconfig-common 2.0.11+deb10u1
> ii debconf [debconf-2.0] 1.5.71
> ii init-system-helpers 1.56+nmu1
> ii kopano-common 8.7.0-3
> ii kopano-libs 8.7.0-3
> ii libc6 2.28-10
> ii libcom-err2 1.44.5-1+deb10u2
> ii libgcc1 1:8.3.0-6
> ii libgnutls30 3.6.7-4
> ii libgsoap-2.8.75 2.8.75-1
> ii libgssapi-krb5-2 1.17-3
> ii libicu63 63.1-6
> ii libk5crypto3 1.17-3
> ii libkrb5-3 1.17-3
> ii libldap-2.4-2 2.4.47+dfsg-3+deb10u1
> ii libmariadb3 1:10.3.17-0+deb10u1
> ii libpam0g 1.3.1-5
> ii libssl1.1 1.1.1d-0+deb10u1
> ii libstdc++6 8.3.0-6
> ii lsb-base 10.2019051400
> ii mariadb-client 1:10.3.17-0+deb10u1
> ii mariadb-client-10.3 [virtual-mysql-client] 1:10.3.17-0+deb10u1
> ii zlib1g 1:1.2.11.dfsg-1
>
> Versions of packages kopano-server recommends:
> ii mariadb-server 1:10.3.17-0+deb10u1
>
> kopano-server suggests no packages.
>
> -- Logged in kopano server log:
> Fatal error detected. Please report all following information.
> Application kopano-server version: 8.7.0
> OS: Linux, release: 4.19.0-6-amd64, version: #1 SMP Debian 4.19.67-2 (2019-08-28), hardware: x86_64
> Thread name: z-s: 163.172.10
> Peak RSS: 50556
> Pid 11672 caught SIGSEGV (11), traceback:
> Backtrace:
> #0. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x490f0) [0x7f08e96a20f0]
> #1. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x333fd) [0x7f08e968c3fd]
> #2. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1a1) [0x7f08e968c681]
> #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x12730) [0x7f08e6ae0730]
> #4. /usr/lib/x86_64-linux-gnu/libssl.so.1.1(SSL_want+0) [0x7f08e6ca3ea0]
> #5. /usr/lib/x86_64-linux-gnu/libssl.so.1.1(SSL_get_error+0x48) [0x7f08e6ca3ef8]
> #6. /usr/lib/x86_64-linux-gnu/libgsoapssl++-2.8.75.so(soap_ssl_error+0x18c) [0x7f08e92be04c]
> #7. /usr/sbin/kopano-server(+0x15347) [0x561a23e7c347]
> #8. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x3ab2b) [0x7f08e9693b2b]
> #9. /lib/x86_64-linux-gnu/libpthread.so.0(+0x7fa3) [0x7f08e6ad5fa3]
> #10. /lib/x86_64-linux-gnu/libc.so.6(clone+0x3f) [0x7f08e66e54cf]
> Signal errno: Success, signal code: 1
> Sender pid: 40, sender uid: 0, si_status: 0
> Signal value: 0, faulting address: 0x28
> When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
>
> -- Backtrace with gdb and debugsymbols installed
> (gdb) bt
> #0 raise (sig=11) at ../sysdeps/unix/sysv/linux/raise.c:50
> #1 0x00007f08e968c74f in KC::generic_sigsegv_handler (lpLogger=<optimized out>, app_name=<optimized out>, version_string=0x561a23e7e2d5 "8.7.0", signr=11, si=0x7f08da2e96b0, uc=<optimized out>) at ../../common/ECLogger.cpp:994
> #2 <signal handler called>
> #3 SSL_want (s=s at entry=0x0) at ../ssl/ssl_lib.c:4189
> #4 0x00007f08e6ca3ef8 in SSL_get_error (s=0x0, i=<optimized out>) at ../ssl/ssl_lib.c:3505
> #5 0x00007f08e92be04c in soap_ssl_error (soap=soap at entry=0x561a272e2000, ret=ret at entry=0, err=err at entry=0) at stdsoap2_ssl_cpp.cpp:4170
> #6 0x0000561a23e7c347 in WORKITEM::run (this=0x561a269f50a0) at ../../provider/server/ECThreadManager.cpp:130
> #7 0x00007f08e9693b2b in KC::ECThreadPool::threadFunc (lpVoid=0x561a257c4398) at ../../common/ECThreadPool.cpp:208
> #8 0x00007f08e6ad5fa3 in start_thread (arg=<optimized out>) at pthread_create.c:486
> #9 0x00007f08e66e54cf in clone () at ../sysdeps/unix/sysv/linux/x86_64/clone.S:95
>
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