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<p><span style="color:#000000"><span style="font-size:24px"><strong>Managed Service Provider Standard Requirements Toolkit</strong></span></span><br />
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<p style="text-align:center"><span style="color:#000000"><span style="font-size:20px">Crucial Requirements:</span></span></p>
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Follow-up of an incident should include regular status reporting, describing new controls and lessons learned to improve future performance. The most important element of the follow-up stage is performing a postmortem analysis of the response procedure itself. Exactly what happened and at what times? How is this process managed?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">The increasingly mobile work force makes compliance more difficult. With more endpoints, devices and people involved, there is that much more to watch. There are devices not owned by the organization pulling data off the organizations network. Is your organizations policy consistent with that of contractors you work with?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">For HIPAA, GLBA and/or other state or federal regulation compliance, what due diligence/auditing is performed to ensure that you remain in compliance and what individual(s) in your organization are responsible for said compliance?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Do you have written clearance procedures in place regarding use, licensing, and consent agreements for third party content used by you in your products or services and on your website or in your promotional materials?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Policy compliance is closely related to IT governance. Compliance has much to do with defining, controlling and governing security efforts. How does your organization respond to security events?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Do you have contracts in place with the 3rd parties that require the vendor to maintain controls, practices and procedures that are as protective as your own internal procedures?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Do you monitor security alerts and advisories from your system vendors, Computer Emergency Response Team (CERT) and other sources, taking appropriate and responsive actions?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Pay particular attention to your termination rights when negotiating managed services or ASP contracts. Do you have an out in the case of a providers bankruptcy filing?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">What are the critical success factors that you closely manage when transforming a business from an IT consulting organization to an IT managed service provider MSP?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Does the organization envision that all the users that elect to use the shared services will be consolidated to a consistent deployment using a single repository?</span></span><br />
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<p><strong>The U.S. Department of Commerce, National Institute of Standards and Technology (NIST) has included</strong> The Art of Service's Cyber Security Self Assessment on their Framework Industry Resources list since The Art of Service's Self Assessment <strong>is deemed qualified, accurate and comprehensive as a Guidance</strong> that Incorporates the Framework: <a href="http://zaale.com/l/J9dyb892892r4VxIWGcw892l7Etw/IQQw763fgVZmwn9zs87WL2ZA/mm615nsIoKZ892syJOUCrxAA">https://www.nist.gov/cyberframework/industry-resources</a></p>
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