<!DOCTYPE html>
<html>
<head>
<title>ServiceNow Standard Requirements</title>
</head>
<body>
<style type="text/css">#aweber_rem {
text-align:center;
font-size:10px;
color:#333;
width:600px !important;
margin:0px auto;
font-family:Verdana, Arial, Helvetica, san-serif;
}
#aweber_rem a {
text-decoration:none;
}
#aweber_rem a:hover {
text-decoration:underline;
}
</style>
<center>
<table cellpadding="0" cellspacing="0" style="font-family:helvetica,verdana,arial,sans-serif; text-align:left; width:600px">
<tbody>
<tr>
<td style="color:#666666; padding-bottom:5px" valign="bottom" width="400">
<div style="font-size:12px; text-align:right"><span style="font-family:verdana"><a href="http://zaale.com/l/J9dyb892892r4VxIWGcw892l7Etw/KZllSbE0ebOO5WB6uP5lwQ/Lveo94EGsBtuGc7637633elIhA"><img align="left" alt="" height="80" src="https://cdn6.bigcommerce.com/s-ilcoov/product_images/the_art_of_service_-_we_get_it_transparent_1_1503604503__72937.png" width="200" /></a></span><br />
<span style="font-family:verdana"><a href="http://zaale.com/l/J9dyb892892r4VxIWGcw892l7Etw/KZllSbE0ebOO5WB6uP5lwQ/Lveo94EGsBtuGc7637633elIhA" target="_blank" title="Trouble viewing this email? ">Trouble viewing this email?</a></span></div>
<div style="font-size:14px; text-align:right">
<div style="font-size:12px; text-align:right"> </div>
<div style="font-size:12px; text-align:center">
<hr />
<p><span style="color:#000000"><span style="font-size:24px"><strong>ServiceNow Standard Requirements Toolkit</strong></span></span><br />
</p>
<span style="color:#000000"><span style="font-family:verdana"><span style="font-size:36px"><span style="font-family:verdana"><strong><a href="http://zaale.com/l/J9dyb892892r4VxIWGcw892l7Etw/KZllSbE0ebOO5WB6uP5lwQ/Lveo94EGsBtuGc7637633elIhA"><img alt="" height="50" src="https://artofservice.s3.amazonaws.com/Get_started_button._CB531883441_.png" width="400" /></a></strong></span></span></span></span><br />
</div>
<p style="text-align:center"><span style="color:#000000"><span style="font-size:20px">Crucial Requirements:</span></span></p>
<ul>
<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">IT organizations are often challenged to reduce their overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?</span></span><br />
</li>
<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Rapidly increasing specialization of skill and knowledge presents a major management challenge. How does an organization maintain a work environment that supports specialization without compromising its ability to marshal its full range of Human Resources and "turn on a dime" to implement strategic imperatives?</span></span><br />
</li>
<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Do you have performance measures in place from the customer point of view? For instance: How many minutes has the service not responded within its SLA the number of affected customers within a given week?</span></span><br />
</li>
<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Service Level Requirements: What service level requirements should the infrastructure support, such as service response time, throughput, and availability, and how is it required to scale over time?</span></span><br />
</li>
<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">As the discipline of IT asset management (ITAM) began to evolve in the early 90s, organizations often asked: What is IT asset management and why would you want to do it – what are the benefits?</span></span><br />
</li>
<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Does your organization have a configuration-management process in place to ensure that changes to its critical systems are for valid business reasons and have received proper authorization?</span></span><br />
</li>
<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Services are a means of delivering value to customers by facilitating the outcomes customers want to achieve without the ownership of specific costs and risks. Which entity owns the risks?</span></span><br />
</li>
<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">How can you quantify the benefits of inventory pooling in reducing average partners inventory level while improving service level so that partners are encouraged to participate?</span></span><br />
</li>
<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">If SLAs are already negotiated and reference the catalog for documentation of the service levels, how do you change service level in the catalog without renegotiating the SLA?</span></span><br />
</li>
<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">How do you provide the context for investment considerations (which services does an investment affect, and how does that fit with the business strategy and priorities?</span></span><br />
<div style="text-align:left"> </div>
</li>
</ul>
</div>
<div style="text-align:center">
<p style="text-align:left"><span style="color:#000000"><span style="font-family:verdana"><a href="http://zaale.com/l/J9dyb892892r4VxIWGcw892l7Etw/KZllSbE0ebOO5WB6uP5lwQ/Lveo94EGsBtuGc7637633elIhA"><img align="right" alt="" height="900" src="https://cdn6.bigcommerce.com/s-ilcoov/products/150425/images/183843/ServiceNow_TKFC__66256.1535493200.1280.1280.jpg?c=2" style="margin:5px" width="600" /></a> </span></span></p>
<p><span style="color:#000000"><span style="font-family:verdana"><span style="font-size:36px"><span style="font-family:verdana"><strong><a href="http://zaale.com/l/J9dyb892892r4VxIWGcw892l7Etw/KZllSbE0ebOO5WB6uP5lwQ/Lveo94EGsBtuGc7637633elIhA"><img alt="" height="50" src="https://artofservice.s3.amazonaws.com/Get_started_button._CB531883441_.png" width="400" /></a></strong></span></span> </span></span></p>
</div>
<hr />
<p style="text-align:center"><span style="color:#000000"><span style="font-family:verdana"><a href="http://zaale.com/l/J9dyb892892r4VxIWGcw892l7Etw/KZllSbE0ebOO5WB6uP5lwQ/Lveo94EGsBtuGc7637633elIhA" style="font-size: 16px; font-family: verdana;"><img alt="" height="80" src="https://cdn6.bigcommerce.com/s-ilcoov/product_images/the_art_of_service_-_we_get_it_transparent_1_1503604503__72937.png" width="200" /></a></span></span></p>
<div style="text-align:center">
<div><span style="color:#000000"><span style="font-family:verdana"><span style="font-family:verdana"><span style="color:#000000"><span style="font-size:16px"><strong>To make sure you keep getting these emails, please add service@theartofservice.com to your address book or whitelist us.</strong> </span></span></span><br />
</span></span></div>
<div style="text-align:center"><br />
<span style="color:#000000"><span style="font-family:verdana"><span style="font-family:verdana"><a href="http://zaale.com/l/J9dyb892892r4VxIWGcw892l7Etw/AR4o1LcEgbg3LUR6L7wB8w/Lveo94EGsBtuGc7637633elIhA"><img alt="" height="121" src="https://cdn6.bigcommerce.com/s-ilcoov/product_images/uploaded_images/itil-training-organization-newlogosmall.jpg" width="280" /><img alt="" height="121" src="https://cdn6.bigcommerce.com/s-ilcoov/product_images/uploaded_images/prince2-training-organization-newlogo-small.jpg" width="280" /></a></span><br />
</span></span>
<p><strong>The U.S. Department of Commerce, National Institute of Standards and Technology (NIST) has included</strong> The Art of Service's Cyber Security Self Assessment on their Framework Industry Resources list since The Art of Service's Self Assessment <strong>is deemed qualified, accurate and comprehensive as a Guidance</strong> that Incorporates the Framework: <a href="http://zaale.com/l/J9dyb892892r4VxIWGcw892l7Etw/JieTiMRzjNjJkA9zzFSLYA/Lveo94EGsBtuGc7637633elIhA">https://www.nist.gov/cyberframework/industry-resources</a></p>
<span style="color:#000000"><span style="font-family:verdana"> </span></span>
<hr /></div>
<div style="text-align: center;"><br />
<span style="color:#000000"><span style="font-size:14px"><span style="font-size:16px">This message was sent to you because you are registered for this newsletter. We respect your privacy. If you no longer wish to receive emails, safely unsubscribe below.</span></span></span>
<p> </p>
<span style="color:#000000"> </span></div>
</div>
</td>
</tr>
<tr>
<td height="3" style="border-top: 3px double #e4e4e4; text-align: center; font-family: Verdana,Arial; font-size: 12px">
<p> </p>
<p>The Art of Service 22B/302 South Pine Road Brendale, Qld 4500 </p>
<p> </p>
<p><a href="http://zaale.com/unsubscribe/Wy763JeFxE4qMGmhSKRMkAv763BuYMqm5763oGLg5mhclm737S4GXMPll892vRLi9QonSx6n/USYcb2mwW4TN8KykVByKGQ/Lveo94EGsBtuGc7637633elIhA" >Manage Subscription</a> </p>
<p> </p>
</td>
</tr>
</tbody>
</table>
</center>
</body>
</html>
<img src="http://zaale.com/t/Lveo94EGsBtuGc7637633elIhA/J9dyb892892r4VxIWGcw892l7Etw" alt="" style="width:1px;height:1px;"/>