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<p><span style="color:#000000"><span style="font-size:24px"><strong>Business Process Consulting Standard Requirements Toolkit</strong></span></span><br />
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<p style="text-align:center"><span style="color:#000000"><span style="font-size:20px">Crucial Requirements:</span></span></p>
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Have you ensured that key cultural barriers (e.g., training and skills required for new jobs, entrenched culture, incompatible support structures, fear of downsizing) are addressed in its Change Management strategy?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Given the strategic vision and goals of your organization, the performance gaps, customer and stakeholder needs, and other change drivers, has your organization targeted the most critical products and services?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Has your organization developed goals based on a careful, fact-based analysis of its performance and environment and has your organization linked the goals to mission, customer needs, and current performance?</span></span><br />
</li>
<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Are organization executives working closely with employee unions to minimize the potential for adverse effects of the implementation on its members, and to make use of union suggestions where feasible?</span></span><br />
</li>
<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">If your organization decides to pursue reengineering, how will it address any unresolved issues/concerns that were identified as a result of its assessment of internal and external barriers to change?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Has your organization used quantitative as well as qualitative decision criteria for comparing the expected benefits, costs, risks, and returns associated with implementing the reengineering project?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Have senior executives clearly identified and explained your organizations concerns regarding customer service issues and other change drivers, and emphasized that major improvements are imperative?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Has your organization identified the key areas of agreement and disagreement among customer and stakeholder groups regarding mission, strategic goals, products and services, and performance?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">For any significant deviations from key stakeholder performance requirements, did the team assess the impact of such deviations on the stakeholder and your organizations performance goals?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Have executives called attention to the efforts, contributions, and innovations of employees during the reengineering project, and widely shared the credit for success with everyone?</span></span><br />
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