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<p><span style="color:#000000"><span style="font-size:24px"><strong>Net Promoter Score Standard Requirements Toolkit</strong></span></span><br />
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<p style="text-align:center"><span style="color:#000000"><span style="font-size:20px">Crucial Requirements:</span></span></p>
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">It's important to reach your customers. Every business, if wise, will have a promotion and advertising plan. You need to consider the image you want to project to your customers about your business. Will your business stand out because you are a proven a leader in the service or product industry by providing innovative services or products, or you provide customer confidence by providing high quality Customer Service?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Do we phrase questions simply and avoid the use of closed-ended questions that require a yes or no? do we Watch our customer's nonverbal responses in order to gauge his or her reactions to our questions? Some cultures believe that questioning someone is intrusive and therefore avoid it. This is especially true if the questions involve personal information eg How is your family?</span></span><br />
</li>
<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Do we make sure to ask about our vendor's customer satisfaction rating and references in our particular industry. If the vendor does not know its own rating, it may be a red flag that you're dealing with a company that does not put Customer Service at the forefront. How would a company know what to improve if it had no idea what areas customers felt were lacking?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Do we, In addition to using short words and sentences, frequently take the time to verify the customer's understanding of your message before continuing. Failure to do so might result in a waste of time and frustration for both you and the customer. In doing this, avoid questions such as, Do you understand?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">For years, Customer Service departments have attempted to deploy right channeling strategies to optimize traditional Customer Service interactions (e.g. agent-assisted service vs. self-service). Today, however, right channeling is re-emerging, evolving, and re-asserting its importance as a strategy. Why?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Often a problem in Customer Service occurs when the channels that are used by customers are managed by different departments and are disconnected from one another. have you been passed from person to person in an organization while you were trying to resolve different parts of an issue?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">What is the difference, if any, in customer satisfaction between the use and results of agile-driven software development methods and the use and results of plan-driven software development software development methods?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Given the strategic vision and goals of your organization, the performance gaps, customer and stakeholder needs, and other change drivers, has your organization targeted the most critical products and services?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Do you have performance measures in place from the customer point of view? For instance: How many minutes has the service not responded within its SLA the number of affected customers within a given week?</span></span><br />
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<li style="text-align: left;"><span style="color:#000000"><span style="font-size:15px">Have senior executives clearly identified and account fored your organizations concerns regarding customer service issues and other change drivers, and emphasized that major improvements are imperative?</span></span><br />
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