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<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Package: Pulseaudio</div>
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Version: 12.2</div>
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<br>
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<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
When I connect my USB Headset I don't hear audio. When I remove the USB cable from the Headset the audio is routed to the Laptop speaker. </div>
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<span style="background-color:rgb(255, 255, 255);display:inline !important"><br>
</span></div>
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<span style="background-color:rgb(255, 255, 255);display:inline !important">My headset is recognized as:<br>
</span></div>
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<span style="background-color:rgb(255, 255, 255);display:inline !important">ID 1b3f:2008 Generalplus Technology Inc.</span><br>
</div>
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<span style="background-color:rgb(255, 255, 255);display:inline !important"><br>
</span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
The headset microphone works as people can hear me. The problem is with the audio routing to the Headset when I connect it.<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
The system does not emit the volume sound when using the fn+F3 and fn+F4 hotkeys. But it does when I use the volume icon.<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
I checked the settings in alsamixer and there is nothing muted.<br>
</div>
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<br>
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Informations:<br>
<br>
bruno@debian:~$ lsusb
<div>Bus 002 Device 005: ID 1b3f:2008 Generalplus Technology Inc. </div>
<div>Bus 002 Device 003: ID 0458:0186 KYE Systems Corp. (Mouse Systems) </div>
<div>Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub</div>
<div>Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub</div>
<div>Bus 001 Device 003: ID 064e:a213 Suyin Corp. </div>
<div>Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub</div>
<div>Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub</div>
<div><br>
</div>
<div>bruno@debian:~$ pactl list short sinks</div>
<div>0 alsa_output.pci-0000_00_1b.0.analog-stereo module-alsa-card.c s16le 2ch 44100Hz SUSPENDED</div>
<div>2 alsa_output.usb-GeneralPlus_USB_Audio_Device-00.analog-stereo module-alsa-card.c s16le 2ch 44100Hz SUSPENDED</div>
<div><br>
</div>
<div>bruno@debian:~$ cat /proc/asound/cards</div>
<div> 0 [MID ]: HDA-Intel - HDA Intel MID</div>
<div> HDA Intel MID at 0xf6000000 irq 28</div>
<div> 1 [Device ]: USB-Audio - USB Audio Device</div>
<div> GeneralPlus USB Audio Device at usb-0000:00:1d.0-1.5, full speed</div>
<div><br>
</div>
<div>bruno@debian:~$ sudo dmesg | grep General</div>
<div>[ 584.514861] usb 2-1.5: Manufacturer: GeneralPlus</div>
<div>[ 584.516507] input: GeneralPlus USB Audio Device as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5/2-1.5:1.3/0003:1B3F:2008.0002/input/input15</div>
<div>[ 584.575814] hid-generic 0003:1B3F:2008.0002: input,hidraw1: USB HID v2.01 Device [GeneralPlus USB Audio Device] on usb-0000:00:1d.0-1.5/input3</div>
<div>[ 974.656859] usb 2-1.5: Manufacturer: GeneralPlus</div>
<div>[ 974.680652] input: GeneralPlus USB Audio Device as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5/2-1.5:1.3/0003:1B3F:2008.0003/input/input16</div>
<div>[ 974.738008] hid-generic 0003:1B3F:2008.0003: input,hidraw1: USB HID v2.01 Device [GeneralPlus USB Audio Device] on usb-0000:00:1d.0-1.5/input3</div>
<div><br>
</div>
<div>bruno@debian:~$ aplay -l</div>
<div>**** List of PLAYBACK Hardware Devices ****</div>
<div>card 0: MID [HDA Intel MID], device 0: ALC269 Analog [ALC269 Analog]</div>
<div> Subdevices: 1/1</div>
<div> Subdevice #0: subdevice #0</div>
<div>card 0: MID [HDA Intel MID], device 3: HDMI 0 [HDMI 0]</div>
<div> Subdevices: 1/1</div>
<div> Subdevice #0: subdevice #0</div>
<div>card 1: Device [USB Audio Device], device 0: USB Audio [USB Audio]</div>
<div> Subdevices: 1/1</div>
<div> Subdevice #0: subdevice #0</div>
<div><br>
</div>
<div>bruno@debian:~$ arecord -l</div>
<div>**** List of CAPTURE Hardware Devices ****</div>
<div>card 0: MID [HDA Intel MID], device 0: ALC269 Analog [ALC269 Analog]</div>
<div> Subdevices: 1/1</div>
<div> Subdevice #0: subdevice #0</div>
<div>card 1: Device [USB Audio Device], device 0: USB Audio [USB Audio]</div>
<div> Subdevices: 1/1</div>
<div> Subdevice #0: subdevice #0</div>
<div><br>
</div>
<div>bruno@debian:~$ pacmd list-cards</div>
<div>2 card(s) available.</div>
<div> index: 0</div>
<div>name: <alsa_card.pci-0000_00_1b.0></div>
<div>driver: <module-alsa-card.c></div>
<div>owner module: 6</div>
<div>properties:</div>
<div>alsa.card = "0"</div>
<div>alsa.card_name = "HDA Intel MID"</div>
<div>alsa.long_card_name = "HDA Intel MID at 0xf6000000 irq 28"</div>
<div>alsa.driver_name = "snd_hda_intel"</div>
<div>device.bus_path = "pci-0000:00:1b.0"</div>
<div>sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"</div>
<div>device.bus = "pci"</div>
<div>device.vendor.id = "8086"</div>
<div>device.vendor.name = "Intel Corporation"</div>
<div>device.product.id = "3b56"</div>
<div>device.product.name = "5 Series/3400 Series Chipset High Definition Audio"</div>
<div>device.form_factor = "internal"</div>
<div>device.string = "0"</div>
<div>device.description = "Áudio interno"</div>
<div>module-udev-detect.discovered = "1"</div>
<div>device.icon_name = "audio-card-pci"</div>
<div>profiles:</div>
<div>input:analog-stereo: Entrada de Estéreo analógico (priority 65, available: unknown)</div>
<div>output:analog-stereo: Saída de Estéreo analógico (priority 6500, available: unknown)</div>
<div>output:analog-stereo+input:analog-stereo: Duplex estéreo analógico (priority 6565, available: unknown)</div>
<div>output:hdmi-stereo: Saída de Digital Stereo (HDMI) (priority 5900, available: no)</div>
<div>output:hdmi-stereo+input:analog-stereo: Saída de Digital Stereo (HDMI) + Entrada de Estéreo analógico (priority 5965, available: unknown)</div>
<div>output:hdmi-surround: Saída de Digital Surround 5.1 (HDMI) (priority 800, available: no)</div>
<div>output:hdmi-surround+input:analog-stereo: Saída de Digital Surround 5.1 (HDMI) + Entrada de Estéreo analógico (priority 865, available: unknown)</div>
<div>output:hdmi-surround71: Saída de Digital Surround 7.1 (HDMI) (priority 800, available: no)</div>
<div>output:hdmi-surround71+input:analog-stereo: Saída de Digital Surround 7.1 (HDMI) + Entrada de Estéreo analógico (priority 865, available: unknown)</div>
<div>off: Desligado (priority 0, available: unknown)</div>
<div>active profile: <output:analog-stereo+input:analog-stereo></div>
<div>sinks:</div>
<div>alsa_output.pci-0000_00_1b.0.analog-stereo/#0: Áudio interno Estéreo analógico</div>
<div>sources:</div>
<div>alsa_output.pci-0000_00_1b.0.analog-stereo.monitor/#0: Monitor of Áudio interno Estéreo analógico</div>
<div>alsa_input.pci-0000_00_1b.0.analog-stereo/#1: Áudio interno Estéreo analógico</div>
<div>ports:</div>
<div>analog-input-internal-mic: Microfone interno (priority 8900, latency offset 0 usec, available: unknown)</div>
<div>properties:</div>
<div>device.icon_name = "audio-input-microphone"</div>
<div>analog-input-mic: Microfone (priority 8700, latency offset 0 usec, available: no)</div>
<div>properties:</div>
<div>device.icon_name = "audio-input-microphone"</div>
<div>analog-output-speaker: Alto-falantes (priority 10000, latency offset 0 usec, available: unknown)</div>
<div>properties:</div>
<div>device.icon_name = "audio-speakers"</div>
<div>analog-output-headphones: Fones de ouvidos (priority 9000, latency offset 0 usec, available: no)</div>
<div>properties:</div>
<div>device.icon_name = "audio-headphones"</div>
<div>hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)</div>
<div>properties:</div>
<div>device.icon_name = "video-display"</div>
<div>index: 2</div>
<div>name: <alsa_card.usb-GeneralPlus_USB_Audio_Device-00></div>
<div>driver: <module-alsa-card.c></div>
<div>owner module: 25</div>
<div>properties:</div>
<div>alsa.card = "1"</div>
<div>alsa.card_name = "USB Audio Device"</div>
<div>alsa.long_card_name = "GeneralPlus USB Audio Device at usb-0000:00:1d.0-1.5, full speed"</div>
<div>alsa.driver_name = "snd_usb_audio"</div>
<div>device.bus_path = "pci-0000:00:1d.0-usb-0:1.5:1.0"</div>
<div>sysfs.path = "/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.5/2-1.5:1.0/sound/card1"</div>
<div>udev.id = "usb-GeneralPlus_USB_Audio_Device-00"</div>
<div>device.bus = "usb"</div>
<div>device.vendor.id = "1b3f"</div>
<div>device.vendor.name = "Generalplus Technology Inc."</div>
<div>device.product.id = "2008"</div>
<div>device.product.name = "USB Audio Device"</div>
<div>device.serial = "GeneralPlus_USB_Audio_Device"</div>
<div>device.string = "1"</div>
<div>device.description = "USB Audio Device"</div>
<div>module-udev-detect.discovered = "1"</div>
<div>device.icon_name = "audio-card-usb"</div>
<div>profiles:</div>
<div>input:analog-mono: Entrada de Monofônico analógico (priority 7, available: unknown)</div>
<div>output:analog-stereo: Saída de Estéreo analógico (priority 6500, available: unknown)</div>
<div>output:analog-stereo+input:analog-mono: Saída de Estéreo analógico + Entrada de Monofônico analógico (priority 6507, available: unknown)</div>
<div>output:iec958-stereo: Saída de Estéreo digital (IEC958) (priority 5500, available: unknown)</div>
<div>output:iec958-stereo+input:analog-mono: Saída de Estéreo digital (IEC958) + Entrada de Monofônico analógico (priority 5507, available: unknown)</div>
<div>output:iec958-ac3-surround-51: Saída de Surround digital 5.1 (IEC958/AC3) (priority 300, available: unknown)</div>
<div>output:iec958-ac3-surround-51+input:analog-mono: Saída de Surround digital 5.1 (IEC958/AC3) + Entrada de Monofônico analógico (priority 307, available: unknown)</div>
<div>off: Desligado (priority 0, available: unknown)</div>
<div>active profile: <output:analog-stereo+input:analog-mono></div>
<div>sinks:</div>
<div>alsa_output.usb-GeneralPlus_USB_Audio_Device-00.analog-stereo/#2: USB Audio Device Estéreo analógico</div>
<div>sources:</div>
<div>alsa_output.usb-GeneralPlus_USB_Audio_Device-00.analog-stereo.monitor/#4: Monitor of USB Audio Device Estéreo analógico</div>
<div>alsa_input.usb-GeneralPlus_USB_Audio_Device-00.analog-mono/#5: USB Audio Device Monofônico analógico</div>
<div>ports:</div>
<div>analog-input-mic: Microfone (priority 8700, latency offset 0 usec, available: unknown)</div>
<div>properties:</div>
<div>device.icon_name = "audio-input-microphone"</div>
<div>analog-output-speaker: Alto-falantes (priority 10000, latency offset 0 usec, available: unknown)</div>
<div>properties:</div>
<div>device.icon_name = "audio-speakers"</div>
<div>iec958-stereo-output: Saída digital (S/PDIF) (priority 0, latency offset 0 usec, available: unknown)</div>
<div>properties:</div>
<div><br>
</div>
<div>bruno@debian:~$ systemctl --user status pulseaudio.*</div>
<div>● pulseaudio.service - Sound Service</div>
<div> Loaded: loaded (/usr/lib/systemd/user/pulseaudio.service; enabled; vendor preset: enabled)</div>
<div> Active: active (running) since Sun 2021-07-04 12:22:33 -03; 31min ago</div>
<div> Main PID: 1211 (pulseaudio)</div>
<div> CGroup: /user.slice/user-1000.slice/user@1000.service/pulseaudio.service</div>
<div> ├─1211 /usr/bin/pulseaudio --daemonize=no</div>
<div> └─1224 /usr/lib/x86_64-linux-gnu/pulse/gsettings-helper</div>
<div><br>
</div>
<div>● pulseaudio.socket - Sound System</div>
<div> Loaded: loaded (/usr/lib/systemd/user/pulseaudio.socket; enabled; vendor preset: enabled)</div>
<div> Active: active (running) since Sun 2021-07-04 12:22:33 -03; 31min ago</div>
<div> Listen: /run/user/1000/pulse/native (Stream)</div>
<div> CGroup: /user.slice/user-1000.slice/user@1000.service/pulseaudio.socket</div>
<div><br>
</div>
<div>bruno@debian:~$ sudo fuser -v /dev/snd/*</div>
<div> USUÁRIO PID ACESSO COMANDO</div>
<div>/dev/snd/controlC0: root 614 f.... alsactl</div>
<div> bruno 1211 F.... pulseaudio</div>
<div>/dev/snd/controlC1: bruno 1211 F.... pulseaudio</div>
<div><br>
</div>
<div>bruno@debian:~$ pulseaudio -v</div>
<div>I: [pulseaudio] main.c: setrlimit(RLIMIT_NICE, (31, 31)) failed: Operation not permitted</div>
<div>I: [pulseaudio] main.c: setrlimit(RLIMIT_RTPRIO, (9, 9)) failed: Operation not permitted</div>
<div>I: [pulseaudio] core-util.c: Successfully gained nice level -11.</div>
<div>I: [pulseaudio] main.c: This is PulseAudio 12.2</div>
<div>I: [pulseaudio] main.c: Page size is 4096 bytes</div>
<div>I: [pulseaudio] main.c: Machine ID is 177d64e43d7843bf995c21237063e1e8.</div>
<div>I: [pulseaudio] main.c: Session ID is 2.</div>
<div>I: [pulseaudio] main.c: Using runtime directory /run/user/1000/pulse.</div>
<div>I: [pulseaudio] main.c: Using state directory /home/bruno/.config/pulse.</div>
<div>I: [pulseaudio] main.c: Using modules directory /usr/lib/pulse-12.2/modules.</div>
<div>I: [pulseaudio] main.c: Running in system mode: no</div>
<div>E: [pulseaudio] pid.c: Daemon already running.</div>
<span>E: [pulseaudio] main.c: pa_pid_file_create() fail.</span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span><br>
</span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span>bruno@debian:~$ sudo cat /var/log/syslog | grep pulse
<div>Jul 4 13:39:06 debian dbus-daemon[617]: [system] Activating via systemd: service name='org.freedesktop.RealtimeKit1' unit='rtkit-daemon.service' requested by ':1.39' (uid=117 pid=927 comm="/usr/bin/pulseaudio --daemonize=no ")</div>
<div>Jul 4 13:39:15 debian pulseaudio[1089]: W: [pulseaudio] authkey.c: Failed to open cookie file '/home/bruno/.config/pulse/cookie': No such file or directory</div>
<div>Jul 4 13:39:15 debian pulseaudio[1089]: W: [pulseaudio] authkey.c: Failed to load authentication key '/home/bruno/.config/pulse/cookie': No such file or directory</div>
<div>Jul 4 13:39:15 debian pulseaudio[1089]: W: [pulseaudio] authkey.c: Failed to open cookie file '/home/bruno/.pulse-cookie': No such file or directory</div>
<div>Jul 4 13:39:15 debian pulseaudio[1089]: W: [pulseaudio] authkey.c: Failed to load authentication key '/home/bruno/.pulse-cookie': No such file or directory</div>
<div>Jul 4 13:39:38 debian systemd[734]: pulseaudio.service: Succeeded.</div>
<div>Jul 4 13:39:38 debian systemd[734]: pulseaudio.socket: Succeeded.</div>
<div>Jul 4 13:40:38 debian pulseaudio[1089]: W: [alsa-sink-USB Audio] alsa-util.c: Got POLLNVAL from ALSA</div>
Jul 4 13:40:38 debian pulseaudio[1089]: W: [alsa-sink-USB Audio] alsa-util.c: Could not recover from POLLERR|POLLNVAL|POLLHUP with snd_pcm_prepare(): No such device<br>
</span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span><br>
</span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span>bruno@debian:~$ ls .config/pulse/
<div>177d64e43d7843bf995c21237063e1e8-card-database.tdb 177d64e43d7843bf995c21237063e1e8-device-volumes.tdb</div>
<div>177d64e43d7843bf995c21237063e1e8-default-sink 177d64e43d7843bf995c21237063e1e8-stream-volumes.tdb</div>
<span>177d64e43d7843bf995c21237063e1e8-default-source cookie</span><br>
</span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span><br>
</span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span>bruno@debian:~$ uname -a<br>
<span>Linux debian 4.19.0-17-amd64 #1 SMP Debian 4.19.194-2 (2021-06-21) x86_64 GNU/Linux</span></span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span><span><br>
</span></span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span><span>bruno@debian:~$ id<br>
uid=1000(bruno) gid=1000(bruno) grupos=1000(bruno),24(cdrom),25(floppy),29(audio),30(dip),44(video),46(plugdev),109(netdev),112(bluetooth),117(lpadmin),118(scanner),126(vboxusers)<br>
</span></span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span><span><br>
</span></span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span><span>Laptop: Sony Vaio VPCEA23FB</span></span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span><br>
</span></div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<span>Procedures tried:
<div>- Delete the contents of ~./config/pulse folder and restart the machine.</div>
<div>
<div><span>- Kill the Pulseaudio process with pulseaudio -k and then start it with pulseaudio --- start.<br>
</span></div>
</div>
<div>- Check the Pulseaudio configuration in pavucontrol.</div>
<div>- Check if there was something mutated in the alsamixer.</div>
- Uninstall and reinstall Pulseaudio.<br>
</span><br>
Expected behavior:
<div>- When plugging the USB Headset, the audio must be interrupted in the Laptop speaker and directed to the Headset.</div>
- When using the fn+F3 and fn+F4 hotkeys to decrease and increase the volume there should be the same system sound that is emitted when controlling the volume by the volume icon.<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0);">
Thanks!</div>
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