[From nobody Tue May 26 11:17:12 2026 Received: (at submit) by bugs.debian.org; 8 Apr 2022 07:05:11 +0000 X-Spam-Checker-Version: SpamAssassin 3.4.2-bugs.debian.org_2005_01_02 (2018-09-13) on buxtehude.debian.org X-Spam-Level: X-Spam-Status: No, score=-17.2 required=4.0 tests=BAYES_00,DIGITS_LETTERS, DKIM_SIGNED,DKIM_VALID,DKIM_VALID_AU,DKIM_VALID_EF,FOURLA, FVGT_m_MULTI_ODD,HAS_PACKAGE,MD5_SHA1_SUM,MONEY,MURPHY_DRUGS_REL8, PGPSIGNATURE,PHONENUMBER,SPF_HELO_PASS,SPF_PASS,STOCKLIKE,TXREP, T_SCC_BODY_TEXT_LINE,X_DEBBUGS_CC autolearn=ham autolearn_force=no version=3.4.2-bugs.debian.org_2005_01_02 X-Spam-Bayes: score:0.0000 Tokens: new, 529; hammy, 150; neutral, 1157; spammy, 0. spammytokens: hammytokens:0.000-+--manpage, 0.000-+--sk:xcross, 0.000-+--sk:XCross, 0.000-+--sk:x-cross, 0.000-+--sk:X-Cross Return-path: <joostvb+debian-bugs@uvt.nl> Received: from eklund.uvt.nl ([2001:610:1410:0:67e:21c9:0:241]:59794) by buxtehude.debian.org with esmtps (TLS1.3:ECDHE_RSA_AES_256_GCM_SHA384:256) (Exim 4.92) (envelope-from <joostvb+debian-bugs@uvt.nl>) id 1ncig9-00005P-NS for submit@bugs.debian.org; Fri, 08 Apr 2022 07:05:11 +0000 Received: from elekes.uvt.nl (elekes.uvt.nl [IPv6:2001:610:1410:0:49d7:2368:0:242]) by eklund.uvt.nl (Postfix) with ESMTP id E3D7445786F for <submit@bugs.debian.org>; Fri, 8 Apr 2022 08:59:06 +0200 (CEST) DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=uvt.nl; s=uvt1eklund; t=1649401146; bh=olXZBUU2yabvxalhECh5m9XbT3n6Dwh531Qnw70HKiY=; h=Date:From:To:Subject:From; b=Q9SJLutOl8iq25m24lNrbiBHTbf84Nm/C88gQekRjy3EtyY6sdExItJ3Bc/FJPYJu 86Lk9trHv8fB4Fzl45DGb6AfOHPxBlK8qG+cNlNgW27gUdt8jHybSZu8wQ3JYjk7XL GjlkEAOVKELxsuUwZ96QGIXwI/ObTlew1gtnJ/uclLOxZ5jmAan82THgK4nPKIdJmk IfgKlfP/fY111VspWrHD3B44+ZkrNtvQPrcxLSy6vqbUjPElxPV3htVyUw1UdpJRli ZCTWU20eSPzsANoGbqY4Emih8u7Oh9r7rlb4V2LEH82nEFhPMDil4jZCk2CuGVLwrt PREmZ0b/VhYmw== Authentication-Results: eklund.uvt.nl; dmarc=pass (p=reject dis=none) header.from=uvt.nl Authentication-Results: eklund.uvt.nl; dkim=pass (2048-bit key; secure) header.d=uvt.nl header.i=@uvt.nl header.b="Q9SJLutO"; dkim-atps=neutral Received: from banach.uvt.nl (banach.uvt.nl [137.56.163.29]) by elekes.uvt.nl (Postfix) with ESMTP id 6B9979B for <submit@bugs.debian.org>; Fri, 8 Apr 2022 08:59:06 +0200 (CEST) Received: by banach.uvt.nl (Postfix, from userid 1000) id 5CAF36615; Fri, 8 Apr 2022 08:59:06 +0200 (CEST) Date: Fri, 8 Apr 2022 08:59:06 +0200 From: Joost van =?utf-8?Q?Baal-Ili=C4=87?= <joostvb+debian-bugs@uvt.nl> To: Debian Bug Tracking System <submit@bugs.debian.org> Subject: request-tracker4: disordering of email headers in forwarded messages Message-ID: <20220408065906.cxciairyryettvfy@banach.uvt.nl> MIME-Version: 1.0 Content-Type: multipart/signed; micalg=pgp-sha256; protocol="application/pgp-signature"; boundary="2fpfyzie4mh7gr5d" Content-Disposition: inline X-debbugs-cc: agdinten@uvt.nl X-URL: http://mdcc.cx/ X-Accept-Language: nl, en User-Agent: NeoMutt/20170113 (1.7.2) Authentication-Results: elekes.uvt.nl; none X-Rspamd-Queue-Id: 6B9979B X-Rspamd-Server: engset Authentication-Results: eklund.uvt.nl; spf=pass smtp.mailfrom=joostvb+debian-bugs@uvt.nl X-Greylist: delayed 356 seconds by postgrey-1.36 at buxtehude; Fri, 08 Apr 2022 07:05:09 UTC Delivered-To: submit@bugs.debian.org --2fpfyzie4mh7gr5d Content-Type: multipart/mixed; boundary="y6w46nopc3yn5zdh" Content-Disposition: inline --y6w46nopc3yn5zdh Content-Type: text/plain; charset=utf-8 Content-Disposition: inline Content-Transfer-Encoding: quoted-printable Package: request-tracker4 Version: 4.4.1-3+deb9u3 Severity: normal Dear Maintainer, RT changes the original order of email headers when forwarding attached ema= ils. This is seen in case the original message was offered to RT with a leading = unix style From_ header. This behaviour causes havoc in case the full mime mess= age later gets analysed by strict spam scanners who interpret mime-included mes= sage headers. Both the full headers of a message as offered to RT (headers-incoming.txt) and the full headers of message as forwarded in mime attachemnt by RT (headers-forwarded.txt) are attached to this bugreport. The first line in headers-incoming.txt is From redacted@tilburguniversity.edu mon apr 4 20: 01:10 2022 =2E (This was likely added by postfix doing local(8postfix) mail delivery,= and alias expansion.) However, in headers-forwarded.txt it ends up at line 19. This breaks the email headers. (And our spam scanner RSPAMD agrees and reports it as BROKEN_HEADERS.) Below we elaborate on the details of our setup. * What led up to the situation? There is no specific trigger for this situation, presumably the bug existed= in the system eversince it was installed. What triggered our investigation was= a helpdesk call from one of our customers telling us that "forwarded tickets = =66rom RT4 were bounced by our mail gateway". A little bit of background on our setup: - Tickets are received through SMTP and added to the system by rt-mailgate.= Our configuration is based on https://rt-wiki.bestpractical.com/wiki/ManualEmailConfig. - The RT4 view used to forward the original email (https://<rt_host>/rt/Ticket/Display.html?id=3D<ticket_number>) - We're using Postfix (3.1.15-0+deb9u) as MTA to send and receive emails fr= om RT4. Outgoing mail is relayed through our mail gateway. - On our mail gateway we use RSPAMD (version 3.1-1~buster from rspamd.com) Other related packages: - apache2 (2.4.25-3+deb9u12) - postgresql-9.6 (9.6.24-0+deb9u1) - request-tracker4 rt4-clients rt4-db-postgresql rt4-db-sqlite rt4-fcgi (all version 4.4.1-3+deb9u3) The reason for these bounces: RSPAMD marked all of these messages to have BROKEN_HEADERS. This ultimately results in bouncing the message as the SPAM score increased beyond the configured limit. Investigation into these BROKEN_HEADERS showed that when piping emails to rt-mailgate (from the alia= ses file), postfix adds something like: "From REMOVED@tilburguniversity.edu Tue= Mar 29 12:52:50 2022" before the original email header (so this becomes the fir= st line parsed by rt-mailgate). This behaviour can be explained from the local= (8) manpage that comes with postfix: "In the case of UNIX-style mailbox deliver= y, the local(8) daemon prepends a "From sender time_stamp" envelope header to = each message". This can be confirmed by piping the email alias to a file using '= cat' instead of rt-mailgate. --- See mail-delivered-to-cat.txt Next, we have tested rt-mailgate to "deliver" to netcat: 'nc -l -p 81 > nc= =2Elog 2>&1'. The nc.log still contains the first line added by postfix. Feeding o= nly the SMTP header (including the line added by postfix against RSPAMD did NOT give a BROKEN_HEADER classification. Command: 'cat mail-delivered-to-cat.tx= t | /usr/bin/rt-mailgate --queue 'General' --action correspond --url http://localhost:81/rt' --- See nc.log After this we actually delivered the ticket to the RT queue: 'cat mail-delivered-to-cat.txt | /usr/bin/rt-mailgate --queue 'General' --action correspond --url http://localhost/rt' Last step is to stop postfix on the local system and forward the first entr= y in the history (from view: https://<rt_host>/rt/Ticket/Display.html?id=3D<ticket_number>) to a random = email address. When running postcat of that forward from the local mailqueue we g= et the results showed in postcat-forwarded-message.txt. When pasting the heade= r in the MIME attached message into RSPAMD, RSPAMD reports BROKEN_HEADERS. Changing the following entry in the SMTP header of the MIME attachment: "From REMOVED@tilburguniversity.edu Tue Mar 29 12:52:50 2022" To (not the colon): "From: REMOVED@tilburguniversity.edu Tue Mar 29 12:52:50 2022" RSPAMD no longer reports BROKEN_HEADERS We have been able to reproduce the behaviour by setting up a clean installa= tion of RT4, with the same versions as specified below. * Workaround We have been able to work around the problem by filtering the first line (a= dded by postfix) on delivery to rt-mailgate in the aliases configuration. An example: Change: rt: "| /usr/bin/rt-mailgate --queue 'Test' --action correspond -- url htt= p://localhost/rt" To: rt: "| /usr/bin/awk 'NR > 1 || !/^From /' | /usr/bin/rt-mailgate -- queue= 'Test' --action correspond --url http://localhost/rt" In /your/aliases/file and run 'postalias /your/aliases/file' * Thanks to: Lars Biemans and Wessel Dankers for the collaboration and effort on finding and working around this issue! Bye, Sander van Dinten and Joost van Baal-Ili=C4=87 -- Package-specific info: Changed files: There are locally modified files in /usr/local/share/request-tracker4/, these may (or may not) be the source of the problem. -- System Information: Debian Release: 9.13 APT prefers oldoldstable APT policy: (500, 'oldoldstable') Architecture: amd64 (x86_64) Kernel: Linux 4.9.0-18-amd64 (SMP w/2 CPU cores) Locale: LANG=3Den_US.UTF-8, LC_CTYPE=3Den_US.UTF-8 (charmap=3DUTF-8), LANGU= AGE=3Den_US.UTF-8 (charmap=3DUTF-8) Shell: /bin/sh linked to /bin/dash Init: systemd (via /run/systemd/system) Versions of packages request-tracker4 depends on: ii dbconfig-common 2.0.8 ii debconf [debconf-2.0] 1.5.61 ii fonts-droid-fallback 1:6.0.1r16-1.1 ii fonts-noto-hinted 20161116-1 ii libapache-session-perl 1.93-2 ii libbusiness-hours-perl 0.13-0+deb9u1 ii libcgi-emulate-psgi-perl 0.22-1 ii libcgi-pm-perl 4.35-1 ii libcgi-psgi-perl 0.15-2 ii libclass-accessor-perl 0.34-1 ii libconvert-color-perl 0.11-2 ii libcrypt-eksblowfish-perl 0.009-2+b2 ii libcrypt-ssleay-perl 0.73.04-2 ii libcrypt-x509-perl 0.51-1 ii libcss-minifier-xs-perl 0.09-2+b2 ii libcss-squish-perl 0.09-1 ii libdata-guid-perl 0.048-1 ii libdata-ical-perl 0.22+dfsg-1 ii libdata-page-pageset-perl 1.02-1 ii libdate-extract-perl 0.06-1 ii libdate-manip-perl 6.57-1 ii libdatetime-format-natural-perl 1.04-1 ii libdatetime-locale-perl 1:1.11-1 ii libdatetime-perl 2:1.42-1 ii libdbi-perl 1.636-1+deb9u1 ii libdbix-searchbuilder-perl 1.67-1 ii libdevel-globaldestruction-perl 0.14-1 ii libemail-address-list-perl 0.05-1+deb9u1 ii libemail-address-perl 1.908-1+deb9u1 ii libencode-perl 2.88-1 ii libfile-sharedir-perl 1.102-1 ii libfile-which-perl 1.21-1 ii libgd-graph-perl 1.48-2 ii libgd-text-perl 0.86-9 ii libgnupg-interface-perl 0.52-9 ii libgraphviz-perl 2.22-1 ii libhtml-formattext-withlinks-andtables-perl 0.07-1 ii libhtml-formattext-withlinks-perl 0.15-1 ii libhtml-mason-perl 1:1.56-1 ii libhtml-mason-psgihandler-perl 0.53-1 ii libhtml-quoted-perl 0.04-1 ii libhtml-rewriteattributes-perl 0.05-1 ii libhtml-scrubber-perl 0.15-1 ii libhttp-message-perl 6.11-1 ii libipc-run-perl 0.94-1+deb9u1 ii libipc-run3-perl 0.048-1 ii libjavascript-minifier-xs-perl 0.11-1+b2 ii libjson-perl 2.90-1 ii liblist-moreutils-perl 0.416-1+b1 ii liblocale-maketext-fuzzy-perl 0.11-1 ii liblocale-maketext-lexicon-perl 1.00-1 ii liblog-dispatch-perl 2.58-1 ii libmailtools-perl 2.18-1 ii libmime-tools-perl 5.508-1 ii libmime-types-perl 2.13-1 ii libmodule-refresh-perl 0.17-1 ii libmodule-versions-report-perl 1.06-1 ii libnet-cidr-perl 0.18-1 ii libnet-ip-perl 1.26-1 ii libnet-ldap-perl 1:0.6500+dfsg-1 ii libnet-ssleay-perl 1.80-1 ii libperl5.24 [libencode-perl] 5.24.1-3+deb9u7 ii libperlio-eol-perl 0.16-1+b1 ii libplack-perl 1.0042-1 ii libregexp-common-net-cidr-perl 0.02-1 ii libregexp-common-perl 2016060801-1 ii libregexp-ipv6-perl 0.03-1 ii librole-basic-perl 0.13-2 ii libscope-upper-perl 0.29-1+b1 ii libstring-shellquote-perl 1.03-1.2 ii libsymbol-global-name-perl 0.05-1 ii libtext-autoformat-perl 1.740000-2 ii libtext-password-pronounceable-perl 0.30-1 ii libtext-quoted-perl 2.09-1 ii libtext-template-perl 1.46-1 ii libtext-wikiformat-perl 0.79-1 ii libtext-wrapper-perl 1.05-2 ii libtime-parsedate-perl 2015.103-2 ii libtimedate-perl 2.3000-2+deb9u1 ii libtree-simple-perl 1.29-1 ii libuniversal-require-perl 0.17-1 ii liburi-perl 1.71-1 ii libwww-perl 6.15-1 ii libxml-rss-perl 1.59-1 ii libxml-simple-perl 2.22-1 ii lsb-base 9.20161125 ii perl 5.24.1-3+deb9u7 ii postfix [mail-transport-agent] 3.1.15-0+deb9u1 ii rsyslog [system-log-daemon] 8.24.0-1+deb9u1 ii rt4-clients 4.4.1-3+deb9u3 ii rt4-db-postgresql 4.4.1-3+deb9u3 ii rt4-db-sqlite 4.4.1-3+deb9u3 ii rt4-fcgi 4.4.1-3+deb9u3 ii ucf 3.0036 Versions of packages request-tracker4 recommends: ii cron [cron-daemon] 3.0pl1-128+deb9u2 pn libfile-dropbox-perl <none> pn libhtml-formatexternal-perl <none> pn libnet-amazon-s3-perl <none> pn w3m <none> Versions of packages request-tracker4 suggests: pn rt4-doc-html <none> -- debconf information: * request-tracker4/dbconfig-install: true request-tracker4/mysql/method: Unix socket * request-tracker4/pgsql/authmethod-user: ident * request-tracker4/pgsql/authmethod-admin: ident * request-tracker4/rtname: help.tias.edu * request-tracker4/dbconfig-upgrade: true * request-tracker4/database-type: pgsql request-tracker4/missing-db-package-error: ignore request-tracker4/purge: false request-tracker4/db/basepath: * request-tracker4/webpath: /rt request-tracker4/internal/skip-preseed: false * request-tracker4/db/dbname: requesttracker4 request-tracker4/remote/port: * request-tracker4/pgsql/method: Unix socket * request-tracker4/upgrade-error: ignore request-tracker4/passwords-do-not-match: request-tracker4/pgsql/no-empty-passwords: * request-tracker4/webbaseurl: https://help.tias.edu request-tracker4/pgsql/manualconf: * request-tracker4/pgsql/admin-user: postgres request-tracker4/pgsql/changeconf: false request-tracker4/remote/host: localhost * request-tracker4/db/app-user: requesttracker4@localhost request-tracker4/internal/reconfiguring: false request-tracker4/dbconfig-remove: request-tracker4/mysql/admin-user: request-tracker4/remote/newhost: request-tracker4/install-error: ignore * request-tracker4/handle-siteconfig-permissions: false * request-tracker4/correspondaddress: rt@help.tias.edu * request-tracker4/install-cronjobs: true * request-tracker4/commentaddress: rt-comment@help.tias.edu * request-tracker4/upgrade-backup: false request-tracker4/dbconfig-reinstall: false * request-tracker4/organization: tias.edu request-tracker4/remove-error: abort --=20 =E2=9C=89 Joost van Baal-Ili=C4=87 <joostvb@uvt.nl> =E2=98=8E (= 013-466-)3519 kamer G 231 =E2=9C=89 TiU LIS Infra Unix <lis-unix@uvt.nl> irc://irc.uvt.nl/#infra =E2=98=8E (013=E2=80=93466-)4683 =F0=9F=8C=8D http= s://go.uvt.nl/unix --y6w46nopc3yn5zdh Content-Type: text/plain; charset=us-ascii Content-Disposition: attachment; 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