<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1106" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial size=2><FONT size=2>
<P>Help!</P>
<P>I have just installed SUSE 8.2 on my Dell Inspiron 7000. All has gone well
apart from my HP4200C scanner.</P>
<P>Reading the mails on your site I see that I am not alone in this problem. The
symptoms of my failure are very similar, but not quite the same as others
report.</P>
<P>Installation with YaST has recognised the existence of a scanner device and
put an icon on the desktop.</P>
<P>The command: sane-find-scanner produces the response:</P>
<P>"found USB scanner (vendor=0x03f0, product=0x0107) at libsub:001:003</P>
<P>found USB scanner (vendor=0x03f0, product=0x0105) at libsub:001:004</P>
<P>A USB device was detected. This program can't be sure if it's really a
scanner. Try scanimage -L and read the backend's manpage."</P>
<P>Running scanimage -L results in: "No scanners were
identified."</P>
<P>Running YaST for the scanner identifies it as the scanner correctly as
HP-4200C. If I select from the menu that it should be installed as
Hewlett-packard Scanjet 4200c with SANE driver hp4200. Then selecting install
produces an error message: "The scanner configuration was not successful." I
have tried variations such as selecting a generic scanner - all without
success.</P>
<P>Determined not to be so easily defeated I have located and tried, via the
SANE site, the following:</P>
<P>1 backend-0.2-p1.tar.gz This
unpacks to produce what appear to be a useful set of drivers for the HP4200, but
no instructions on how to apply them.</P>
<P>2 sane-backends-1.0.8-hp4200-0.3.patch.gz</P>
<P>3 sane_hp4200-1.0.3-2mdk.i586.rpm and
sane_hp4200-devel-1.0.3-2mdk.i586.rpm</P>
<P>Neither of 2 or 3 can I install using YaST. Both give me an error
message: error loading package.</P>
<P>I have run out of ideas on where to go next. SUSE response is not us guv.</P>
<P>Are there any pearls of wisdom that might help me?</P>
<P>Eddie Bennet</P></FONT></FONT></DIV></BODY></HTML>