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Hi Lucy,<br>
Sorry to hear that you are still having issues with this device. :(<br>
<br>
<br>
<div class="moz-cite-prefix">On 2020-05-18 2:55 a.m., Lucy Dixon
Hendry wrote:<br>
</div>
<blockquote type="cite"
cite="mid:8d6169e1-963c-048e-5d8f-e975282f66f7@adminempress.com">
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<p><font face="Helvetica, Arial, sans-serif">Hi Ralph &
Thierry & co<br>
<br>
Thank you for getting back to me. I have run the following
commands as suggested:</font></p>
<blockquote type="cite">
<div dir="auto">apt update<br>
</div>
apt install libsane libsane-common sane-utils</blockquote>
<br>
<blockquote type="cite">sudo apt upgrade<br>
</blockquote>
<p>But I'm still getting exactly the same response from Simple
Scanner - it sees the printer, but when I attempt to scan is
says scanner not connected.<br>
<br>
I'm at my wits end! Any more suggestions? I have multiple page
documents to scan.</p>
<br>
</blockquote>
<br>
OK, I have a few suggestions to see what is going on here.<br>
<br>
Firstly, if this is a new scanner to you, I would check that the
scanner does not require you to select some mode on the device
itself to enable remote scanning.<br>
I have a Canon multi-function machine here (imageClass MF4770n) and
in order to do scanning, I have to set it into "Remote Scanning"
mode using the control panel, otherwise, I get exactly the same
error as you, although the error is pretty generic.<br>
<br>
Secondly, I assume that you are using the ADF at the moment. Could
you attempt a scan on the flatbed area and let us know if this
works?<br>
The reason I ask is that the pixma backend has problems with a
number of newer Pixma machines and this would at least determine
that SANE is talking the right language and getting through to the
device sufficiently to have a conversation. Also, while clunky and
awkward compared to the ADF, you might be able to get some work
done.<br>
<br>
Thirdly, perhaps you could type the following in a terminal window:<br>
<br>
SANE_DEBUG_PIXMA=50 SANE_DEBUG_ESCL=50 SANE_DEBUG_DLL=10 simple-scan
>pixma.out 2>&1<br>
<br>
...and try to perform an ADF scan. This should generate some
informative information about the escl and pixma backends, the
things that are being loaded.<br>
Then attach the pixma.out file that is generated to a reply here.<br>
<br>
Hopefully, we can get you going.<br>
<br>
Cheers,<br>
Ralph<br>
<br>
<br>
<br>
<br>
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