<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
</head>
<body>
<p><font face="Helvetica, Arial, sans-serif">Hi Ralph & Thierry
& co<br>
<br>
Thank you for getting back to me. I have run the following
commands as suggested:</font></p>
<blockquote type="cite">
<div dir="auto">apt update<br>
</div>
apt install libsane libsane-common sane-utils</blockquote>
<br>
<blockquote type="cite">sudo apt upgrade<br>
</blockquote>
<p>But I'm still getting exactly the same response from Simple
Scanner - it sees the printer, but when I attempt to scan is says
scanner not connected.<br>
<br>
I'm at my wits end! Any more suggestions? I have multiple page
documents to scan.</p>
<p>Cheers</p>
<p>Lucy</p>
<div class="moz-signature"><br>
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature"><font face="Liberation
Sans" color="#333333"><font face="Liberation
Sans Narrow"><big><b>Lucy Dixon Hendry</b></big></font></font><br>
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature"><font
face="Liberation Sans" color="#333333"> <font
size="+1"><b>Admin Empress</b></font> |<i>
</i><i>Virtual Assistant, Social Media
Marketing, Website Design</i><b><i><br>
</i></b><b> </b><br>
<i>Phone: </i>+27 (0)82 5581 702<i><br>
E-mail: </i><a
href="mailto:lucy@adminempress.com"
moz-do-not-send="true">lucy@adminempress.com</a><br>
</font></div>
<div class="moz-signature"><font
face="Liberation Sans" color="#333333"><i>Facebook:</i>
<a
href="http://www.facebook.com/lucyfdixonPR">LFD
PR</a></font><br>
<big><font color="#333333"><font size="2"><big><span
style="font-weight: normal;"></span></big></font></font></big><big><font
color="#333333"><font size="2"><big><i><span
style="font-weight: normal;"></span></i></big></font></font><font
color="#333333"><font size="2"><big><span
style="font-weight: normal;"></span></big></font></font></big>
<div class="moz-signature"><br>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div class="moz-cite-prefix">On 2020/05/17 6:51 pm, Ralph Little
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:4606f004-9df1-c7b1-eceb-096b0565d0eb@gmail.com">
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
Hi,<br>
It looks like you have not done the upgrade to get Rolf's version
of the packages.<br>
You have added the repo and updated to get sync'ed up with it.<br>
<br>
You should try:<br>
<br>
sudo apt upgrade<br>
<br>
Cheers,<br>
Ralph<br>
<br>
<div class="moz-cite-prefix">On 2020-05-15 5:42 a.m., Lucy Dixon
Hendry wrote:<br>
</div>
<blockquote type="cite"
cite="mid:d4061f06-a4b4-4c62-9507-dc06f4791c8d@adminempress.com">
<meta http-equiv="content-type" content="text/html;
charset=UTF-8">
<p>Hi there</p>
<p>I have just installed Ubuntu 20.04 on my Dell Inspiron 5559.
I have a new Canon printer, a Pixma TR4540, which is connected
by USB and is on my home wifi network.<br>
<br>
I've installed the latest drivers for scanning & printing,
and the printing works brilliantly, both via USB & the
network.</p>
<p>But I cannot get the scanning to work, even though Simple
Scan seems to find the scanner (see below).<br>
<br>
I've been using Ubunto and Canon printers for over 10 years
and have never encountered this issue before. And I can just
about follow step by step instruction for installing stuff via
the terminal, but that's the extent of my knowledge... ie
backend & frontend stuff is over my head.<br>
<br>
Please could someone advise me as to how to proceed?<br>
<br>
Many thanks</p>
<p><br>
</p>
<p><img moz-do-not-send="false"
src="cid:part3.61F2399B.0060297D@adminempress.com" alt=""
class="" width="300" height="221"><img
moz-do-not-send="false"
src="cid:part4.C6EED277.72AE088E@adminempress.com" alt=""
class="" width="300" height="219"></p>
<br>
<img moz-do-not-send="false"
src="cid:part5.EFFFB5F3.08F0BA7D@adminempress.com" alt=""
class="" width="887" height="500">
<div class="moz-signature">-- <br>
<meta http-equiv="content-type" content="text/html;
charset=UTF-8">
<title></title>
<br>
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature"><font
face="Liberation Sans" color="#333333"><font
face="Liberation Sans Narrow"><big><b>Lucy
Dixon Hendry</b></big></font></font><br>
<div class="moz-signature">
<div class="moz-signature">
<div class="moz-signature"><font
face="Liberation Sans" color="#333333">
<font size="+1"><b>Admin Empress</b></font>
|<i> </i><i>Virtual Assistant, Social
Media Marketing, Website Design</i><b><i><br>
</i></b><b> </b><br>
<i>Phone: </i>+27 (0)82 5581 702<i><br>
E-mail: </i><a
href="mailto:lucy@adminempress.com"
moz-do-not-send="true">lucy@adminempress.com</a><br>
</font></div>
<div class="moz-signature"><font
face="Liberation Sans" color="#333333"><i>Facebook:</i>
<a
href="http://www.facebook.com/lucyfdixonPR"
moz-do-not-send="true">LFD PR</a></font><br>
<big><font color="#333333"><font
size="2"><big><span
style="font-weight: normal;"></span></big></font></font></big><big><font
color="#333333"><font size="2"><big><i><span
style="font-weight: normal;"></span></i></big></font></font><font
color="#333333"><font size="2"><big><span
style="font-weight: normal;"></span></big></font></font></big>
<div class="moz-signature"><br>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
<br>
</blockquote>
</body>
</html>