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Hi,<br>
<br>
<div class="moz-cite-prefix">On 2021-07-03 3:44 a.m., Tony Morton
via sane-devel wrote:<br>
</div>
<blockquote type="cite"
cite="mid:1f837669-3d8d-a24f-e5a6-15ec0d0c1080@virginmedia.com">
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<p><font face="Arial">Dear Sir or Madam,</font></p>
<p><font face="Arial">Can you offer some advice please. My new
Epson XP4100 printer / scanner works for printing, but not for
scanning, XSANE detects the device but on any scan command it
reports "Failed to Start Scanner: Error during device I/O"</font></p>
<p><font face="Arial">I have followed all instructions on this
help page;<br>
</font></p>
<p><font face="Arial"><a class="moz-txt-link-freetext"
href="https://help.ubuntu.com/community/SaneDaemonTutorial?action=show&redirect=sane.d+tutorial"
moz-do-not-send="true">https://help.ubuntu.com/community/SaneDaemonTutorial?action=show&redirect=sane.d+tutorial</a></font></p>
<p><font face="Arial">And after making all the recommended
changes, when I run </font>'sudo saned service status' I get</p>
<p>● saned.service<br>
Loaded: masked (/dev/null; bad)<br>
Active: inactive (dead)</p>
<p>Even then, the Sane scan program starts but gives the I/O
error.</p>
<p>I have installed drivers for my Ubuntu 18.04 OS from the Epson
website, and also a file to detect the Epson scanner, which is
detected, but it will not connect.</p>
<p>Any advice would be appreciated.</p>
<p>Thanks</p>
<p>Tony Morton<br>
</p>
<p><br>
</p>
</blockquote>
I see that you are trying to use saned. Saned is only used to
network machines that only have local, direction connection options
such as USB.<br>
It sounds like you are trying to access the scanner locally so it
would make sense to get the machine working locally first.<br>
<br>
Perhaps you could confirm exactly what your setup is and what you
are trying to achieve first, what you have connect to what etc and
then we can take it from there.<br>
<br>
Cheers,<br>
Ralph<br>
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