[debian-edu-commits] [Debian Wiki] Update of "DebianEdu/Documentation/en/ITIL/Support" by PetterReinholdtsen

[Debian Wiki]

Dear Wiki user,

You have subscribed to a wiki page or wiki category on "Debian Wiki" for change notification.

The "DebianEdu/Documentation/en/ITIL/Support" page has been changed by PetterReinholdtsen:
https://wiki.debian.org/DebianEdu/Documentation/en/ITIL/Support?action=diff&rev1=20&rev2=21

  
  === Activities ===
  
- It is crucial to plan new releases. Most modifications of the system should be clarified with management. The following list of activities is designed to support the upgrades in a planning and implementation phase.
+ It is crucial to plan new releases. Most modifications of the system should be clarified with the management. The following list of activities is designed to support the upgrades in a planning and implementation phase.
  
  ||'''Tasks'''||'''Details'''||
  ||Prioritization of the release:||Check if the necessary decisions are made before a change or upgrade would be deployed.||
@@ -504, +504 @@

   * Request Tracker
   * System for monitoring (Munin)
  
- As operations department get more experience with systematic operation it will be made, or obtained several types of tools.
+ As the operations department gains further experience with systematic routines, additional and different types of tools will be developed or acquired.
  
  === Evaluation criteria when selecting tools ===