[debian-edu-commits] [Debian Wiki] Update of "DebianEdu/Documentation/ITIL/Introduction" by PetterReinholdtsen

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The "DebianEdu/Documentation/ITIL/Introduction" page has been changed by PetterReinholdtsen:
https://wiki.debian.org/DebianEdu/Documentation/ITIL/Introduction?action=diff&rev1=12&rev2=13

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  Small organisations are in practice dependent on individuals and therefore vulnerable if someone leaves. A thorough and quality assured system administration handbook is therefore essential to ensure stability and continuity in operating practices. The Program for Digital Literacy has the primary objective of developing a set of recommended operating solutions, with guidelines that provide schools and educational institutions with stability and predictability so that computers, networks and basic services function properly.
  
- The ITIL book contains guidelines based on "best practices", adapted for municipalities using free software like Skolelinux to run centralized networks across multiple schools. These guidelines are adapted for municipal and regional administrative centres. Many municipalities have only one part-time position for ICT operations in schools. In Norway there are more than 300 small and medium sized municipalities; usually they have 1-4 persons working full time with ICT in each municipality. Therefore, sharing expertise and experience between operating organisations is essential for all.
+ The ITIL book contains guidelines based on "best practices", adapted for municipalities using free software like Skolelinux to run centralized networks across multiple schools. These guidelines are adapted for municipal and regional administrative centres. Many municipalities have only one part-time position for ICT operations in schools. In Norway there are more than 300 small and medium sized municipalities; usually they have 1-4 persons working full time with ICT in each municipality. Therefore, sharing expertise and experience between operating organisations is essential for all.
  
  = License =