[debian-edu-commits] [Debian Wiki] Update of "DebianEdu/Documentation/ITIL/Support" by PetterReinholdtsen

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The "DebianEdu/Documentation/ITIL/Support" page has been changed by PetterReinholdtsen:
https://wiki.debian.org/DebianEdu/Documentation/ITIL/Support?action=diff&rev1=29&rev2=30

Comment:
Generated from git.

  
  Tasks are distributed according to roles. By having clearly established roles it is easier to distribute tasks and ascertain the working capacity necessary to resolve operational tasks. Operational experience in municipalities and professional organisations shows that the following roles are common.
  
-  * ICT contact at each school This is often a teacher with ICT-teaching and/or technical background.
+  * ICT contact at each school. This is often a teacher with ICT-teaching and/or technical background.
   * Operator(s) working in the central IT service. This is a person skilled in operations.
   * ICT coordinator who organises the educational use of IT, and contributes towards plans for developmental, operational and educational use. Often this is a teacher.
   * ICT responsible. This is usually the principal who is responsible for IT operations.