[Nut-upsuser] APC SmartUPS 3000VA LCD not connecting

[Zach La Celle]

On 02/03/2012 08:51 PM, Charles Lepple wrote:
> On Feb 3, 2012, at 3:10 PM, Arnaud Quette wrote:
> 
>>> On the USB side of things, something seems fishy with the APC usb
>>> connection: it's been incrementing the Device ID, up to 124 from 004.
>>
>> this is not a big issue, and probably due to the 2.4.3 driver.
> 
> I tend not to agree - the device ID should not increase because of anything the driver is doing. New device IDs are assigned after the kernel gives up while trying to request the standard USB descriptors from the device.
> 
> Check your USB cable, and also see if there are messages in the kernel log which match the increasing device ID.
> 

After looking into it more, it seems that running the usbhid-ups driver
is actually causing the device ID to increment.  If I just look at the
device under dmesg, I see it sitting in /dev/bus/usb/005/<deviceID>.
Here's an example dmesg output:
[252368.035392] usb 5-1: new full speed USB device using uhci_hcd and
address 53
[252368.188270] usb 5-1: New USB device found, idVendor=051d, idProduct=0003
[252368.188274] usb 5-1: New USB device strings: Mfr=1, Product=2,
SerialNumber=3
[252368.188277] usb 5-1: Product: Smart-UPS 3000 FW:UPS 06.5 / ID=18
[252368.188280] usb 5-1: Manufacturer: American Power Conversion
[252368.188282] usb 5-1: SerialNumber: IS1134004019
[252368.221312] generic-usb 0003:051D:0003.0037: hiddev96,hidraw4: USB
HID v1.00 Device [American Power Conversion Smart-UPS 3000 FW:UPS 06.5 /
ID=18] on usb-0000:00:1d.0-1/input0

When I try to start the driver, I get this message:

Network UPS Tools - Generic HID driver 0.35 (2.6.0)
USB communication driver 0.31
interrupt pipe disabled (add 'pollonly' flag to 'ups.conf' to get rid of
this message)
Using subdriver: APC HID 0.95
libusb_get_report: error sending control message: Invalid or incomplete
multibyte or wide character

At this point, the process is running:
root at www:/dev/bus/usb/005# ps aux | grep hid
nut       6290  0.0  0.0  14820   880 ?        Ss   13:47   0:00
/lib/nut/usbhid-ups -a rack1ups

And the device ID is incrementing:
[252551.896567] usb 5-1: usbfs: USBDEVFS_CONTROL failed cmd usbhid-ups
rqt 161 rq 1 len 512 ret -71
(lots of these, about 25)
[252552.004304] usb 5-1: USB disconnect, address 64

This keeps happening forever, until I kill the process manually.

Any ideas on how to debug this further?  I believe I'm using all of the
correct binaries.  To recap, I manually installed the 2.6.0 nut and
libupsclient on 10.04, but it seemed to be fine.  I'm using the amd64 build.

Thanks,

Zach