[Nut-upsuser] APC SmartUPS 3000VA LCD not connecting

[Zach La Celle]

On 02/07/2012 10:41 AM, Arnaud Quette wrote:
> 2012/2/6 Zach La Celle <lacelle at roboticresearch.com>:
>> On 02/03/2012 08:51 PM, Charles Lepple wrote:
>>> On Feb 3, 2012, at 3:10 PM, Arnaud Quette wrote:
>>>
>>>>> On the USB side of things, something seems fishy with the APC usb
>>>>> connection: it's been incrementing the Device ID, up to 124 from 004.
>>>>
>>>> this is not a big issue, and probably due to the 2.4.3 driver.
>>>
>>> I tend not to agree - the device ID should not increase because of anything the driver is doing. New device IDs are assigned after the kernel gives up while trying to request the standard USB descriptors from the device.
>>>
>>> Check your USB cable, and also see if there are messages in the kernel log which match the increasing device ID.
>>>
>>
>> After looking into it more, it seems that running the usbhid-ups driver
>> is actually causing the device ID to increment.
> 
> that's what I was suspecting.
> 
>>  If I just look at the
>> device under dmesg, I see it sitting in /dev/bus/usb/005/<deviceID>.
>> Here's an example dmesg output:
>> [252368.035392] usb 5-1: new full speed USB device using uhci_hcd and
>> address 53
>> [252368.188270] usb 5-1: New USB device found, idVendor=051d, idProduct=0003
>> [252368.188274] usb 5-1: New USB device strings: Mfr=1, Product=2,
>> SerialNumber=3
>> [252368.188277] usb 5-1: Product: Smart-UPS 3000 FW:UPS 06.5 / ID=18
>> [252368.188280] usb 5-1: Manufacturer: American Power Conversion
>> [252368.188282] usb 5-1: SerialNumber: IS1134004019
>> [252368.221312] generic-usb 0003:051D:0003.0037: hiddev96,hidraw4: USB
>> HID v1.00 Device [American Power Conversion Smart-UPS 3000 FW:UPS 06.5 /
>> ID=18] on usb-0000:00:1d.0-1/input0
>>
>> When I try to start the driver, I get this message:
>>
>> Network UPS Tools - Generic HID driver 0.35 (2.6.0)
>> USB communication driver 0.31
>> interrupt pipe disabled (add 'pollonly' flag to 'ups.conf' to get rid of
>> this message)
>> Using subdriver: APC HID 0.95
>> libusb_get_report: error sending control message: Invalid or incomplete
>> multibyte or wide character
> 
> I've never seen that one before, though!
> 
>> At this point, the process is running:
>> root at www:/dev/bus/usb/005# ps aux | grep hid
>> nut       6290  0.0  0.0  14820   880 ?        Ss   13:47   0:00
>> /lib/nut/usbhid-ups -a rack1ups
>>
>> And the device ID is incrementing:
>> [252551.896567] usb 5-1: usbfs: USBDEVFS_CONTROL failed cmd usbhid-ups
>> rqt 161 rq 1 len 512 ret -71
>> (lots of these, about 25)
>> [252552.004304] usb 5-1: USB disconnect, address 64
>>
>> This keeps happening forever, until I kill the process manually.
>>
>> Any ideas on how to debug this further?  I believe I'm using all of the
>> correct binaries.  To recap, I manually installed the 2.6.0 nut and
>> libupsclient on 10.04, but it seemed to be fine.  I'm using the amd64 build.
> 
> a driver debug output, Ie:
> $ /lib/nut/usbhid-ups -DDDDD -a rack1ups
> 
> please, compress the result or sent in a reference to the file.
> 
> I would also be interested in a 2nd run, calling "export USB_DEBUG=3",
> before starting usbhid-ups.
> we should get some visibility from libusb.
> 
> cheers,
> Arnaud

I've put up two files: one without USB_DEBUG=3, and one with USB_DEBUG=3.

Without:
http://db.tt/55mUqzJA

With:
http://db.tt/Rcf2Phv6

I hope this helps!

-Zach