[Nut-upsuser] [Eaton 5S 1500] overvoltage shut down?

[Spike]

Hello Charles,

I've attached a dump below. There were no long entries on any of the hosts,
neither the one running standalone, nor the master/slave combo, which is
not too surprising, it was really fast: I saw the light flickering in the
room, almost like flash, and all those 3 systems went down. I first heard
the "click" of the ports being disabled, heard the systems shut down, and
then the louder click of the UPS turning itself off. Probably less than
3secs in total.

battery.charge: 100
battery.charge.low: 20
battery.runtime: 754
battery.type: PbAc
device.mfr: EATON
device.model: Ellipse PRO 1500
device.type: ups
driver.name: usbhid-ups
driver.parameter.pollfreq: 30
driver.parameter.pollinterval: 2
driver.parameter.port: auto
driver.version: 2.7.2
driver.version.data: MGE HID 1.33
driver.version.internal: 0.38
input.frequency: 60.0
input.transfer.high: 138
input.transfer.low: 93
input.voltage: 115.0
input.voltage.extended: no
outlet.1.desc: PowerShare Outlet 1
outlet.1.id: 2
outlet.1.status: on
outlet.1.switchable: no
outlet.2.desc: PowerShare Outlet 2
outlet.2.id: 3
outlet.2.status: on
outlet.2.switchable: no
outlet.desc: Main Outlet
outlet.id: 1
outlet.switchable: no
output.frequency: 60.0
output.frequency.nominal: 60
output.voltage: 114.0
output.voltage.nominal: 115
ups.beeper.status: enabled
ups.delay.shutdown: 20
ups.delay.start: 30
ups.firmware: 01.08.0016
ups.load: 34
ups.mfr: EATON
ups.model: Ellipse PRO 1500
ups.power: 316
ups.power.nominal: 1500
ups.productid: ffff
ups.realpower: 316
ups.status: OL CHRG
ups.timer.shutdown: 0
ups.timer.start: 0
ups.vendorid: 0463

This is on ubuntu xenial. The servers have dual power supplies, total 4
ports, plugged into the battery backups + surge protection ports on the
right hand side. Eco mode is disabled.

thank you for your input,

Spike

On Fri, Apr 7, 2017 at 2:52 PM Charles Lepple <clepple at gmail.com> wrote:

> >> last night we had what looked like a power spike and 3 machines plugged
> >> into 2 Eaton UPS went down instantly. I heard the click the UPS makes
> when
> >> it shuts the load on the ports and then shuts itself down (ie same
> thing if
> >> I simulate with upsmon -fsd). The machines instantly came back, there
> was no
> >> actual downtime, and the machine next to them which is not on the UPS
> never
> >> went down.
> >>
> >> This to me suggests some kind of overvoltage protection or something
> where
> >> the UPS decided to shut down the load, but I'm quite puzzled by it as
> I'd
> >> expect the UPS to actually shield the machines from it and certainly not
> >> turn something off brutally like that..
>
> I'm going to CC Arnaud's work address just in case they have any
> additional information at Eaton, but for a variety of reasons, NUT is
> not very strong when it comes to post-mortem analysis of events. If
> the system running the NUT driver did not have a chance to log the
> event before power went down, it is difficult to ascertain what
> happened.
>
> Is there an "upsc" dump for these units in one of the other
> email/GitHub threads? (Feel free to redact all or part of the serial
> number.) I don't know of any particular combination of settings which
> might cause an immediate power-down for over-voltage, but it can't
> hurt to check.
>
> Arno: do these models keep an event log in EEPROM? Didn't see anything
> in the MGE OPS protocol library on the NUT website, but I haven't had
> a chance to poke around the Eaton website.
>
> --
> - Charles Lepple
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.alioth.debian.org/pipermail/nut-upsuser/attachments/20170407/8cbda057/attachment-0001.html>