[Nut-upsuser] [POSSIBLE FRAUD] Re: [EXTERNAL] Re: Help with Tripp Lite Internet600U

Wed May 20 20:11:24 BST 2020

Borrowing from our friends at Ask Ubuntu ( https://askubuntu.com/a/276637 ) there is. I've modified it for use with a Tripp Lite UPS and 3024 protocol below. Try disconnect/reconnect after and see what happens.

:/etc/nut$ cat /etc/udev/rules.d/90-nut-ups.rules
# /etc/udev/rules.d/90-nut-ups.rules
ACTION=="add", \
SUBSYSTEM=="usb", \
ATTR{idVendor}=="09ae", ATTR{idProduct}=="3024", \
MODE="0660", GROUP="nut"

Thank you,

David Zomaya

Tripp Lite

________________________________
From: Tom Cooper <tom at cooperfamily.xyz>
Sent: Wednesday, May 20, 2020 2:02 PM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U

Funny - I thought of that  and had tried it.  Didn't work [cid:0.28869202910.3916900324392194752.17233779738__smiley__img__src]
I also moved it from the USB2 ports to the USB3 ports.

Same result.

I have not heard of udev, but after quick googling and glancing at an example, /etc/udev/rules.d/99-com.rules
I am not convinced that I coule come up with a formula to make a working rule.

Is there a simple sample I can copy to help figure out elevated privileges?

---- On Wed, 20 May 2020 14:56:14 -0400 David Zomaya <David_Zomaya at tripplite.com> wrote ----

"Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted"

Is probably an issue with NUT grabbing the UPS... can you disconnect and reconnect the USB cable and try again?

If that fails, maybe a udev rule will help.

Thank you,

David Zomaya
Tripp Lite
<http://www.tripplite.com/>

________________________________

From: Tom Cooper <tom at cooperfamily.xyz<mailto:tom at cooperfamily.xyz>>
Sent: Wednesday, May 20, 2020 1:54:20 PM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U

David,
I appreciate the quick feedback!

If I didn't fat finger any of the parameters you sent me, it's still not working.

Here's the output from the attempt to start.  (BTW - nothing appears in the daemon.log when I use the upsdrvctl command.)

pi at elmer:/home/macbackup $ sudo vi /etc/nut/nut.conf
pi at elmer:/home/macbackup $ sudo vi /etc/nut/ups.conf
pi at elmer:/home/macbackup $ sudo vi /etc/nut/upsd.conf
pi at elmer:/home/macbackup $ sudo upsdrvctl start
Network UPS Tools - UPS driver controller 2.7.4
Network UPS Tools - Generic HID driver 0.41 (2.7.4)
USB communication driver 0.33
Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted
Driver failed to start (exit status=1)
Network UPS Tools - Generic HID driver 0.41 (2.7.4)
USB communication driver 0.33
Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted
Driver failed to start (exit status=1)
Network UPS Tools - Generic HID driver 0.41 (2.7.4)
USB communication driver 0.33
Can't claim USB device [09ae:3024]: could not detach kernel driver from interface 0: Operation not permitted
Driver failed to start (exit status=1)

---- On Wed, 20 May 2020 14:03:09 -0400 David Zomaya <David_Zomaya at tripplite.com<mailto:David_Zomaya at tripplite.com>> wrote ----

My thoughts for a test:

  *
Just have
MODE=standalone
in nut.conf
  *
Put

[tripplite]
     driver = usbhid-ups
     port = auto
     productid=3024
     desc = "Tripp Lite Internet600U"
In ups.conf
  *
Put

 LISTEN 127.0.0.1 3493
 LISTEN ::1 3493

[tripplite]

     driver = usbhid-ups
     port = auto
in upsd.conf

That may be suboptimal but will probably work for a test.

Side note: I use "upsdrvctl start/stop" to start and stop the driver.

Thank you,

David Zomaya

Tripp Lite

________________________________

From: Tom Cooper <tom at cooperfamily.xyz<mailto:tom at cooperfamily.xyz>>
Sent: Wednesday, May 20, 2020 12:55 PM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U

David,
That's exciting - but I am not seeing similar results.

I *must* be doing something dumb - but I can't see it.
I've got nut-2.7.4-8 installed on my pi

Hope you can help.

Tom

pi at elmer:/home/macbackup $ lsusb | grep ipp
Bus 001 Device 004: ID 09ae:3024 Tripp Lite

pi at elmer:/home/macbackup $ sudo cat /etc/nut/nut.conf
# Network UPS Tools: example nut.conf
#
##############################################################################
# General section
##############################################################################
# The MODE determines which part of the NUT is to be started, and which
# configuration files must be modified.
#
# This file try to standardize the various files being found in the field, like
# /etc/default/nut on Debian based systems, /etc/sysconfig/ups on RedHat based
# systems, ... Distribution's init script should source this file to see which
# component(s) has to be started.
#
# The values of MODE can be:
# - none: NUT is not configured, or use the Integrated Power Management, or use
#   some external system to startup NUT components. So nothing is to be started.
# - standalone: This mode address a local only configuration, with 1 UPS
#   protecting the local system. This implies to start the 3 NUT layers (driver,
#   upsd and upsmon) and the matching configuration files. This mode can also
#   address UPS redundancy.
# - netserver: same as for the standalone configuration, but also need
#   some more network access controls (firewall, tcp-wrappers) and possibly a
#   specific LISTEN directive in upsd.conf.
#   Since this MODE is opened to the network, a special care should be applied
#   to security concerns.
# - netclient: this mode only requires upsmon.
#
# IMPORTANT NOTE:
#  This file is intended to be sourced by shell scripts.
#  You MUST NOT use spaces around the equal sign!

MODE=none
[tripplite]
     driver = usbhid-ups
     port = auto
     productid=3024
     desc = "Tripp Lite Internet600U"

pi at elmer:/home/macbackup $ sudo systemctl start nut-driver
Job for nut-driver.service failed because the control process exited with error code.
See "systemctl status nut-driver.service" and "journalctl -xe" for details.

>From the log file:
May 20 13:51:47 elmer systemd[1]: Starting Network UPS Tools - power device driver controller...
May 20 13:51:47 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported
May 20 13:51:47 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If
May 20 13:51:47 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the
May 20 13:51:47 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's
May 20 13:51:47 elmer upsdrvctl[2658]: mailing list <nut-upsuser at lists.alioth.debian.org<mailto:nut-upsuser at lists.alioth.debian.org>>.
May 20 13:51:47 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)
May 20 13:51:47 elmer upsdrvctl[2658]: USB communication driver 0.33
May 20 13:51:47 elmer upsdrvctl[2658]: No matching HID UPS found
May 20 13:51:47 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)
May 20 13:51:52 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported
May 20 13:51:52 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If
May 20 13:51:52 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the
May 20 13:51:52 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's
May 20 13:51:52 elmer upsdrvctl[2658]: mailing list <nut-upsuser at lists.alioth.debian.org<mailto:nut-upsuser at lists.alioth.debian.org>>.
May 20 13:51:52 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)
May 20 13:51:52 elmer upsdrvctl[2658]: USB communication driver 0.33
May 20 13:51:52 elmer upsdrvctl[2658]: No matching HID UPS found
May 20 13:51:52 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)
May 20 13:51:58 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not (or perhaps not yet) supported
May 20 13:51:58 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have an up-to-date version of NUT. If
May 20 13:51:58 elmer upsdrvctl[2658]: this does not fix the problem, try running the driver with the
May 20 13:51:58 elmer upsdrvctl[2658]: '-x productid=3024' option. Please report your results to the NUT user's
May 20 13:51:58 elmer upsdrvctl[2658]: mailing list <nut-upsuser at lists.alioth.debian.org<mailto:nut-upsuser at lists.alioth.debian.org>>.
May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver 0.41 (2.7.4)
May 20 13:51:58 elmer upsdrvctl[2658]: USB communication driver 0.33
May 20 13:51:58 elmer upsdrvctl[2658]: No matching HID UPS found
May 20 13:51:58 elmer systemd[1]: nut-driver.service: Control process exited, code=exited, status=1/FAILURE
May 20 13:51:58 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)
May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - UPS driver controller 2.7.4
May 20 13:51:58 elmer systemd[1]: nut-driver.service: Failed with result 'exit-code'.
May 20 13:51:58 elmer systemd[1]: Failed to start Network UPS Tools - power device driver controller.

---- On Wed, 20 May 2020 13:46:09 -0400 David Zomaya <David_Zomaya at tripplite.com<mailto:David_Zomaya at tripplite.com>> wrote ----

Tested a Ubuntu 18.04 LTS virtual machine with NUT 2.7.4 and a 3024 protocol Tripp Lite UPS (mine is a INTERNET550U, but same protocol)

:/etc/nut$ lsusb | grep Tripp
Bus 002 Device 004: ID 09ae:3024 Tripp Lite

I it got generally working (outputting reasonable responses to upsc, although there are some issues with variables like frequency) by adding productid=3024 to my ups.conf. Like this:

[TrippLiteUPS3024]
        driver = usbhid-ups
        port = auto
        productid=3024

Here is the upsc output:

:/etc/nut$ sudo upsc TrippLiteUPS3024
Init SSL without certificate database
battery.charge: 100
battery.charge.warning: 30
battery.runtime: 1850
battery.type: PbAc
battery.voltage: 0.0
battery.voltage.nominal: 12.0
device.mfr: Tripp Lite
device.model: INTERNET550U
device.serial: 2951EVLBC87B503245
device.type: ups
driver.name: usbhid-ups
driver.parameter.pollfreq: 30
driver.parameter.pollinterval: 2
driver.parameter.port: auto
driver.parameter.productid: 3024
driver.parameter.synchronous: no
driver.version: 2.7.4
driver.version.data: TrippLite HID 0.82
driver.version.internal: 0.41
input.frequency: 6010.0
input.transfer.high: 145.0
input.transfer.low: 95.0
input.voltage: 0.0
input.voltage.nominal: 120
output.current: 0.0
output.frequency: 6010.0
output.frequency.nominal: 60
output.voltage: 0.0
output.voltage.nominal: 120
ups.beeper.status: disabled
ups.delay.shutdown: 20
ups.delay.start: 30
ups.load: 0
ups.mfr: Tripp Lite
ups.model: INTERNET550U
ups.power: 0.0
ups.power.nominal: 550
ups.productid: 3024
ups.serial: 2951EVLBC87B503245
ups.status: OL
ups.timer.reboot: 65535
ups.timer.shutdown: 65535
ups.timer.start: 65535
ups.vendorid: 09ae
ups.watchdog.status: 0
:/etc/nut$

Tom: Let me know if this helps you.

List in general: would this help solve general 3024 issues?

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________

From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at alioth-lists.debian.net<mailto:tripplite.com at alioth-lists.debian.net>> on behalf of David Zomaya
Sent: Wednesday, May 20, 2020 8:49 AM
To: Tom Cooper
Cc: nut-upsuser
Subject: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U

Will do. Ball in my court for now.

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________

From: Tom Cooper <tom at cooperfamily.xyz<mailto:tom at cooperfamily.xyz>>
Sent: Wednesday, May 20, 2020 8:47:28 AM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

That would be great.  If there is something I can do to collect data or troubleshoot, please let me know.

---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <David_Zomaya at tripplite.com<mailto:David_Zomaya at tripplite.com>> wrote ----

I'm still working remotely, but I should be able to get something set up soon.

I'll reply all here once I have something to report.

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________

From: Tom Cooper <tom at cooperfamily.xyz<mailto:tom at cooperfamily.xyz>>
Sent: Wednesday, May 20, 2020 7:48:32 AM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

I'm running Raspbian Buster, but given that the error seems to be "higher order" than a hardware issue - one of parsing the protocol?  I suspect that Ubuntu would be a decent "lookalike" to model the issue.

---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <David_Zomaya at tripplite.com<mailto:David_Zomaya at tripplite.com>> wrote ----

If I installed and tested against Ubuntu, how useful would that be in general and in this specific case?

I think we've seen a few reports of issues with the newer 3024 protocols and I'd like to help get them sorted out.

Thank you,

David Zomaya

Tripp Lite

________________________________

From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at alioth-lists.debian.net<mailto:tripplite.com at alioth-lists.debian.net>> on behalf of Charles Lepple <clepple at gmail.com<mailto:clepple at gmail.com>>
Sent: Tuesday, May 19, 2020 9:24 PM
To: Tom Cooper
Cc: nut-upsuser
Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

This is an EXTERNAL email.  Please take a moment and think before clicking any links or opening any attachments from this email.  If suspicious, please forward to ishelpdesk at tripplite.com<mailto:ishelpdesk at tripplite.com> for review.

______________________________________________________________________
On May 19, 2020, at 9:21 PM, Tom Cooper <tom at cooperfamily.xyz<mailto:tom at cooperfamily.xyz>> wrote:
>
> Bus 001 Device 004: ID 09ae:3024 Tripp Lite
>
We have only had reports of success with protocol 2010 of INTERNET600U (which would be 09ae:2010 in lsusb).

More details: https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e=

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This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information.

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This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information.
________________________________
This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information.

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This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information.

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This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information.
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