[Pkg-auth-maintainers] Bug#823950: yubikey-personalization-gui 3.1.16 stops responding

Sam Kuper sampablokuper at gmail.com
Tue May 10 16:55:56 UTC 2016

Package: yubikey-personalization-gui
Version: 3.1.16-1
Severity: important

Dear Maintainer,

Running yubikey-personalization-gui, with a Yubikey NEO-n plugged in, results
in yubikey-personalization-gui starting as expected, on the "About" tab.
Information about the plugged-in Yubikey appears in the pane at the
right hand side of the window, and seems to be correct.

Within a minute or two, however, the right hand pane's information is replaced
as follows:

'Unknown error occurred

Programming status

Firmware version:

Serial number

Dec:    N/A
Hex:    N/A
Modhex: N/A

Features Supported

Yubico OTP         N/A
2 Configurations   N/A
OATH-HOTP          N/A
Static Password    N/A
Scan Code Mode     N/A
Challenge Response N/A
Updatable          N/A
Ndef               N/A'

Shortly after that, a dialog box (presumably belonging to Gnome, and which
the Alt-Tab menu calls 'mutter-dialog') appears, which says:

'“YubiKey Personalization Tool” is not responding.

You may choose to wait a short while for it to continue or force the application to quit entirely.'

This dialog box has two buttons, 'Force Quit' and 'Wait'.

Pressing the 'Wait' button, and waiting, does not resolve the problem.

If the 'Wait' button has been pressed, and the user tires of waiting, (s)he
can no longer close the yubikey-personalization-gui window using the 'X'
button at the corner of the window, but must instead either wait for the
'mutter-dialog' to be shown again, and choose the 'Force Quit' button, or
must resort to using `xkill` or similar.

All of this effectively prevents the user from performing any useful tasks
with yubikey-personalization-gui.

Thank you in advance for your help,

Sam Pablo Kuper

-- System Information:
Debian Release: 8.4
  APT prefers stable-updates
  APT policy: (500, 'stable-updates'), (500, 'stable')
Architecture: i386 (i686)

Kernel: Linux 3.16.0-4-686-pae (SMP w/2 CPU cores)
Locale: LANG=en_GB.UTF-8, LC_CTYPE=en_GB.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)

Versions of packages yubikey-personalization-gui depends on:
ii  libc6                     2.19-18+deb8u4
ii  libgcc1                   1:4.9.2-10
ii  libgl1-mesa-glx [libgl1]  10.3.2-1+deb8u1
ii  libqt5core5a              5.3.2+dfsg-4+deb8u1
ii  libqt5gui5                5.3.2+dfsg-4+deb8u1
ii  libqt5widgets5            5.3.2+dfsg-4+deb8u1
ii  libstdc++6                4.9.2-10
ii  libykpers-1-1             1.16.0-1
ii  libyubikey0               1.12-2

yubikey-personalization-gui recommends no packages.

yubikey-personalization-gui suggests no packages.

-- no debconf information

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