[pkg-cryptsetup-devel] ITIL Intermediate Service Operations

[Nesma Gamal]

ITIL Intermediate Service Operations
ITIL Intermediate Service Operations:

The ITIL Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.

For ITIL Foundation holders we invite you to Book Your Seat Now:

Duration: 3 Days 
Included : course ware – Lunch Break - Foundation revision 
Who Should Attend?

Project managers, Business managers, and Business process owners.
CIOs, CTOs, and IT Managers.
IT Network and System Administrators.
IT Consultants & IT Auditors.
IT Developers.
Service Operations Examination is as follow:
Multiple choice examination questions
Eight questions per paper
28 marks required to pass (out of 40 available) – 70%
90 minutes’ duration
Closed book.
Course Outline
 
The ITIL Service Operations course has been divided into 8 chapters to cover the Introduction to Service Management and each of the five Service Life-cycle books as follows:
Module 1 - Introduction to Service Operations
Module 2 - Service Operations principles
Module 3 - Service Operations processes
Module 4 - Common Service Operational activities
Module 5 - Organizing for Service Operations
Module 6 - Technology Considerations
Module 7 - Implementing & Improving Service Operations
Module 8 - Challenges, critical success factors and risks
More about the ITIL Service Operations
Contact us to arrange online training

Address : 93 Mostafa Alnahas, Nasr City, Cairo, Egypt
Tel : +202 26709916  |  +202 26709961
Mobile : +2 010 640 100 04
Fax : +202 26709957  
Email : info at herotec.net | corporate at herotec.net
Website: herotec.net

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