[pkg-cryptsetup-devel] ITIL Intermediate Continual Service Improvement (CSI)

[Nesma Gamal]

ITIL Intermediate 
Continual Service Improvement (CSI)
ITIL Intermediate Continual Service Improvement (CSI) :

The ITIL CSI Continual Service Improvement module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, but does not go into detail about specific processes.

The ITIL® Intermediate Qualification: ITIL CSI Continual Service Improvement Certificate purpose is to learn how to align IT services with changing business needs by identifying and implementing improvements to IT services that support business processes – Support all life cycle stages & to improve Service Effectiveness, Process Effectiveness & Cost Effectiveness.

For ITIL Foundation holders we invite you to Book Your Seat Now:

Duration: 3 Days 
Included : course ware – Lunch Break - Foundation revision 
Who Should Attend?

Project managers, Business managers, and Business process owners.
CIOs, CTOs, and IT Managers.
IT Network and System Administrators.
IT Consultants & IT Auditors.
IT Developers.
Continual Service Improvement Examination is as follow:
Multiple choice examination questions
Eight questions per paper
28 marks required to pass (out of 40 available) – 70%
90 minutes’ duration
Closed book.
Course Outline
 
The ITIL Continual Service Improvement course has been divided into 8 modules to cover the Introduction to Service Management and each of the five Service Lifecycle books as follows: 
Module 1 - Introduction to Continual Service Improvement 
Module 2 - Continual Service Improvement principles 
Module 3 - Continual Service Improvement processes 
Module 4 - Governance 
Module 5 - Organizing for Continual Service Improvement 
Module 6 - Technology Considerations 
Module 7 - Implementing Continual Service Improvement 
Module 8 - Challenges, critical success factors and risks
More about the ITIL Continual Service Improvement (CSI)
Contact us to arrange online training

Address : 93 Mostafa Alnahas, Nasr City, Cairo, Egypt
Tel : +202 26709916  |  +202 26709961
Mobile : +2 010 640 100 04
Fax : +202 26709957  
Email : info at herotec.net | corporate at herotec.net
Website: herotec.net

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