[pkg-cryptsetup-devel] ITIL Foundation

[Dina Sherif]

ITIL Foundation


About the course:
ITIL stands for Information Technology Infrastructure Library. It is a set of practices for aligning services with needs. 
IT services are made compatible with needs of the clients with the help of these practices. The practices might not be organization specific but they are quite useful in increasing output.

Foundation Level:
It is the basic course that gives an introduction of how the practices are used. Students learn about Information Technology Infrastructure Library, its design, structure, values and uses.
 

Learning Benefits:
Upon successful passing of the ITIL Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme. Delegates will be ready for the exam in the last day

Who Should Attend ?
IT management, IT network & System administrators, IT team leaders, IT consultants, business managers, Business process owners, IT Developers, Project managers.


	Course Outline:
The Course is divided in total of nine logical modules to cover the syllabus for ITIL 2011 course, as prescribed by the Examiner. The modules have been arranged in a logical sequence to ensure continuity and consistency of the covered topics.
•	Module 1: Service Management as Practice
•	Module 2: Service Lifecycle
•	Module 3: Service Strategy
•	Module 4: Service Design
•	Module 5: Service Transition
•	Module 6: Service Operations
•	Module 7: CSI
•	Module 8: Roles, Competency & Training
•	Module 9: Technology & Architecture



More about the ITIL



 

 
	 


Address : 93 Mostafa Alnahas, Nasr City, Cairo, Egypt
Tel : +202 26709916  |  +202 26709961
Mobile : +2 010 640 100 04
Fax : +202 26709957  
Email : info at herotec.net | corporate at herotec.net
Website: herotec.net

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