Bug#719816: printing PDF fails from evince; succeeds from commandline

James Dietrich jdietrch at fastmail.fm
Thu Aug 15 16:23:38 UTC 2013

Package: evince
Version: 3.4.0-3.1
Severity: normal

I tried to print a very simple PDF containing only two lines of text,
and it did not work. The job is sent to the printer, but it never
The printer lights blink for a bit, and then the printer goes back to
idle. At first I thought the fault might be with the original PDF or
the printing subsystem (CUPS), or even with the printer itself (which
is a Brother DCP-8085DN). But then I printed the PDF from the
command line, and that worked perfectly. So the PDF is fine, and
CUPS is working fine, and so is the printer. That makes me think that
there is something wrong with the data that evince is sending to CUPS.

I have attached two files which I hope will be helpful:
CD_label_CRtheme.pdf is the original PDF.
d00118-001 is the file that CUPS receives from evince. In the CUPS
web interface, I paused the printer, and then printed the file from
and then retrieved this file d00118-001 from /var/spool/cups

The problem is not limited to this one PDF. I am having the same problem
with other files, but this PDF was particularly small and simple, so I
it would be a good minimal example.

One other bit of information: I also tried printing this file from
evince in a
VM running i386 Debian testing, and that worked just fine. So perhaps
bug is not in evince itself, but in one of the libraries it uses?

If there is anything else I can do or any other information I can
to assist in getting to the bottom of this issue, please let me know.

Thank you,
James Dietrich

-- System Information:
Debian Release: 7.1
  APT prefers stable-updates
  APT policy: (500, 'stable-updates'), (500, 'stable')
Architecture: amd64 (x86_64)
Foreign Architectures: i386

Kernel: Linux 3.2.0-4-amd64 (SMP w/2 CPU cores)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash

Versions of packages evince depends on:
ii  evince-common            3.4.0-3.1
ii  gnome-icon-theme         3.4.0-2
ii  libatk1.0-0              2.4.0-2
ii  libc6                    2.13-38
ii  libcairo-gobject2        1.12.2-3
ii  libcairo2                1.12.2-3
ii  libevdocument3-4         3.4.0-3.1
ii  libevview3-3             3.4.0-3.1
ii  libgail-3-0              3.4.2-6
ii  libgdk-pixbuf2.0-0       2.26.1-1
ii  libglib2.0-0             2.33.12+really2.32.4-5
ii  libgnome-keyring0        3.4.1-1
ii  libgtk-3-0               3.4.2-6
ii  libice6                  2:1.0.8-2
ii  libnautilus-extension1a  3.4.2-1+build1
ii  libpango1.0-0            1.30.0-1
ii  libsm6                   2:1.2.1-2
ii  libx11-6                 2:1.5.0-1+deb7u1
ii  libxml2                  2.8.0+dfsg1-7+nmu1
ii  shared-mime-info         1.0-1+b1
ii  zlib1g                   1:1.2.7.dfsg-13

Versions of packages evince recommends:
ii  dbus-x11  1.6.8-1+deb7u1
ii  gvfs      1.12.3-4

Versions of packages evince suggests:
pn  nautilus      <none>
ii  poppler-data  0.4.5-10
pn  unrar         <none>

-- no debconf information

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