Bug#1122266: Lost all accounts

[Guido Günther]

Package: gnome-authenticator
Version: 4.6.2-9
Severity: grave

Starting authenticator today greeted me with the "No accounts"
page. Looking at the command line I see:

2025-12-09T13:41:55.728475Z ERROR authenticator::models::account: Failed to load account '<redacted>' with error Could not get item with token identifier '<redacted>' from keyring

for each account that I had configured. There weren't any updates
since the last usage of the application.

Cheers,
 -- Guido


-- System Information:
Debian Release: forky/sid
  APT prefers testing
  APT policy: (990, 'testing'), (500, 'unstable-debug'), (500, 'testing-debug'), (500, 'unstable'), (500, 'stable'), (1, 'experimental-debug'), (1, 'experimental')
Architecture: amd64 (x86_64)
Foreign Architectures: i386, arm64

Kernel: Linux 6.17.8+deb14-amd64 (SMP w/22 CPU threads; PREEMPT)
Locale: LANG=de_DE.UTF-8, LC_CTYPE=de_DE.UTF-8 (charmap=UTF-8), LANGUAGE not set
Shell: /bin/sh linked to /usr/bin/dash
Init: systemd (via /run/systemd/system)
LSM: AppArmor: enabled

Versions of packages gnome-authenticator depends on:
ii  dconf-gsettings-backend [gsettings-backend]  0.49.0-2
ii  gnome-keyring                                48.0-5
ii  gstreamer1.0-gtk4                            0.14.3-1
ii  gstreamer1.0-plugins-bad                     1.26.8-1
ii  libadwaita-1-0                               1.8.1-1
ii  libbz2-1.0                                   1.0.8-6
ii  libc6                                        2.41-12
ii  libcairo2                                    1.18.4-1+b1
ii  libgcc-s1                                    15.2.0-7
ii  libgdk-pixbuf-2.0-0                          2.44.4+dfsg-1
ii  libglib2.0-0t64                              2.86.1-1
ii  libgraphene-1.0-0                            1.10.8-5
ii  libgstreamer-plugins-base1.0-0               1.26.8-1
ii  libgstreamer1.0-0                            1.26.8-1
ii  libgtk-4-1                                   4.20.2+ds-2
ii  liblzma5                                     5.8.1-2
ii  libpango-1.0-0                               1.56.3-2
ii  libsqlite3-0                                 3.46.1-8
ii  libssl3t64                                   3.5.4-1
ii  libzstd1                                     1.5.7+dfsg-2
ii  zlib1g                                       1:1.3.dfsg+really1.3.1-1+b1

gnome-authenticator recommends no packages.

gnome-authenticator suggests no packages.

-- no debconf information