[Pkg-kde-extras] Service Level Agreements (SLAs) Masterclass

[E Avant Sdn Bhd]

E Avant Sdn Bhd
Presents

Service Level Agreements (SLAs) Masterclass

16 - 17 May 2013, 9am - 5pm
Kuala Lumpur, Malaysia

Certificate will be awarded to delegates who complete the course

 

Dear Colleague,

The Service Level Agreement (SLA) is a key tool for vendor management and for managing internal and external services. Internal SLAs are frequently implemented in association with Balanced Scorecard or other strategic initiatives. They help to provide harmony between service providers (both internal and external) and their customers.

The Service Level Agreement is a commitment entered into between a service provider and a customer that define the scope, timeframes and quality of the services. It is a powerful tool to manage any service provision, internal or external.

This course is intended for participants who have some prior knowledge of SLAs and for those embarking on a SLA project. It is an intensive, practical workshop studded with real life case studies and examples. The workshop will use cumulative exercises and videos to emphasize learning points.

 

Benefits after Attending this Workshop

Learn how SLAs can deliver Value for Money (V4$)
Appreciate the benefits and constraints of SLAs
Learn how SLAs can reduce the risk of supply chain failure and support
Discover how to develop and implement a SLA project
Know what to include in a SLA
Understand how to create manageable and effective SLAs

 

 

For more information & Registration
To request e-brochure and find out more about this event, please email / reply to keith at eavant.asia with subject title "Brochure-SLA"

 

Contact Person
Keith M.

Registration | In House Training | Media Partner | Sponsorship

Tel: +603 9082 9416

Email: keith at eavant.asia

Official Website: "eavant.asia"

 

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