[Pkg-kde-extras] SLA & Services Management Masterclass 18 - 19 August 2014

[Asia Iknowledge]

I K N O W L E D G E 
TRAINING I CONFERENCE I CONSULTANCY


SLA & Services Management Masterclass
 18 – 19 August 2014 | Kuala Lumpur, Malaysia
** HRDF CLAIMABLE **


This 2 day workshop will give all you need to know to design, develop, implement and manage high quality SLAs and services for your organisation. It will also show you how to build a continuous improvement program to ensure your services always meet or exceed the quality expectations of the organisation. 

 FREE TAKEAWAYS! 
• Examples of actual service definitions using the Service Definition template covered during the workshop 
• SERVQUAL templates to enable you to conduct your own Service Quality Surveys 
• Copies of all workshop and case study materials 


WHO SHOULD ATTEND
• CIOs / IT Managers
• COOs / Operation Managers
• Planning Managers
• Service Delivery / Customer Service Managers
• Technical Support / Customer Support Managers
• Business Process Managers
• HR Directors
• Finance Directors
• Project Managers


TESTIMONIALS OF TRAINER

“Excellent trainer! A truly value adding experience. Topics covered can immediately be used in real-life situations” 
~ Information Technology Director, Pepsi-Cola Products Philippines, Inc. 

“Good content, good documentation – with some templates which can be used at work” 
~ Senior Manager, IT Division, TPT Petrochemicals PCL 

“This event is very good not only for senior executives with much experience about SLA but also for the beginners. This training presents a comprehensive set of knowledge about SLA and Services Based Costing. It’s very excellent” 
~ Service Quality Assurance Officer, PT Bank Rakyat Indonesia 




(Call in for Customized In House Training Solutions & Save up to 30% & Above)


For more information & registration
To request e-brochure and find out more about this event, please email to hailey at ik-trainings.com with subject title "Brochure-SLA" or contact Hailey at +603 7651 1066



We want to hear from you !
If you are not getting the right event to meet your learning needs, please update us with the related topic of interest by replying to hailey at ik-trainings.com
 
 

 


 
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