Bug#785739: mate-screensaver: Not able to authenticate when screen is locked

[John Paul Adrian Glaubitz]

Control: tags -1 unreproducible
Control: tags -1 moreinfo

Hello Shirish!

On 05/19/2015 08:36 PM, shirish शिरीष wrote:
> Now even if I type the credentials the asteriks that should appear
> (*******************) don't appear and authentication fails.

I just tried to reproduce your problem and I was unable to,
mate-screensaver 1.8.1-2 works as expected on my system. I can
lock the screen and then type my password to unlock my screen
again without any issues.

Furthermore I would like to give you an advise: The bug you are
reporting here would basically be a regression of a fundamental
functionality of the screensaver, i.e. locking the screen and being
able to unlock it with the correct password.

If you ever encounter such a fundamental issue, your first thought
shouldn't be: "Oh, looks like I found a bug, I'll just go ahead and
report it." Rather you should actually absolutely make sure you didn't
mess up anything with your installation. If you really want to file
useful bug reports, you should actually test such issues on a clean
installation. This is the only way to make sure that the problem you
are seeing is not a local configuration problem or whatsoever.

You can also do some googling to figure out whether there are others
who already ran into the same problem. Given the fact that the problem
you found is such a fundamental issue, chances are very high that
many others already ran into the same problem and potentially have
reported your bug upstream or to other distribution bug trackers
or just posted the issues on community support forums for you
to find it.

But your current bug report is rather more like a support ticket that
you would send to your IT department: "Hey, my screensaver doesn't
work properly, please have a look and fix it." But that's not how
a useful bug report should look like. A useful bug report should
rather be like: "See, I upgraded application xyz to 1.9.2 and
started the application to use function abc, then application crashes
reproducibly. However, when I downgrade to 1.9.1, it works as expected."

This would help us much more instead of just the report of something
not working. Don't get me wrong, I absolutely do not want to discourage
you from writing bug reports, bug reports are necessary and always
welcome. However, I would like to ask you to do some more testing
yourself before sending such a report in order to help us trying to
locate and fix the issue. Otherwise chances are, the developers waste
too much time trying to find a bug which doesn't really exist because
it was just a configuration error on machine of the bug submitter.

TL;DR: Needs more info.

Adrian

-- 
 .''`.  John Paul Adrian Glaubitz
: :' :  Debian Developer - glaubitz at debian.org
`. `'   Freie Universitaet Berlin - glaubitz at physik.fu-berlin.de
  `-    GPG: 62FF 8A75 84E0 2956 9546  0006 7426 3B37 F5B5 F913