Make it Personal

Tue May 29 11:45:54 UTC 2012

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Sender's Comment:
My dear , My name is Mrs.Susan, and this country Ivory Coast is in high political deadlock, after the war here, there is high level of killings and assassinations already going on in this country everyday, because of my health condition now, I want to transfer my money and my only son to you in your country now for safety, and I need your partnership in business your help is highly needed immediately. Thanks Mrs.Susan

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Original Message
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Manta Tip of the Day for Friday, May 25, 2012

Make it Personal

Whenever you can, take the effort to personally follow-up with a customer. 

• Send a note after the sale asking if the customer is satisfied with their purchase.
• Make a call to a customer who had a product or service issue to see if everything was resolved.
• Set a meeting with a customer whom you didn’t get the sale to clarify the reason they did not choose you.  

These are easy ways to increase customer loyalty and make sure your customers come back to you.

Weigh in: What’s your personal touch for customer care?

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