Bug#762014: XBMC fails to download any files ("ERROR: CCurlFile::FillBuffer - Failed:, Timeout was reached")

Wed Sep 17 18:38:01 UTC 2014

Package: xbmc-bin
Version: 2:13.1~rc1+dfsg1-1+b2
Severity: normal

Hello,

XBMC fails to download any file from the net using libcurl (i.e., no
updating of addons, no scraping of movies/tv-shows/music, ..). The
logfile repeats the following lines for every file it tries to download:

20:01:37 T:139868360406784   ERROR: CCurlFile::FillBuffer - Failed:
Timeout was reached(28)
20:01:37 T:139868360406784   ERROR: CCurlFile::CReadState::Connect,
didn't get any data from stream.

For example when scraping using thetvdb.com (actual show name anonymized):

20:01:27 T:139868360406784   DEBUG: FindMovie: Searching for 'The TV
Show' using The TVDB scraper (path:
'/home/abc/.xbmc/addons/metadata.tvdb.com', content: 'tvshows', version:
'1.5.8')
20:01:27 T:139868360406784   DEBUG: scraper: CreateSearchUrl returned
<url
cache="cache-The%20TV%20Show-en.xml">http://thetvdb.com/api/GetSeries.php?seriesname=The%20TV%20Show&language=en</url>
20:01:27 T:139868360406784   DEBUG: CurlFile::Open(0x6738040)
http://thetvdb.com/api/GetSeries.php?seriesname=The%20TV%20Show&language=en
20:01:27 T:139868360406784    INFO: easy_aquire - Created session to
http://thetvdb.com
20:01:27 T:139868360406784   DEBUG: Curl::Debug - TEXT: Hostname was NOT
found in DNS cache
20:01:37 T:139868360406784   DEBUG: Curl::Debug - TEXT: Resolving timed
out after 10009 milliseconds
20:01:37 T:139868360406784   ERROR: CCurlFile::FillBuffer - Failed:
Timeout was reached(28)
20:01:37 T:139868360406784   ERROR: CCurlFile::CReadState::Connect,
didn't get any data from stream.
20:01:37 T:139868360406784   DEBUG: Curl::Debug - TEXT: Closing connection 0
20:01:37 T:139868360406784   ERROR: Run: Unable to parse web site
20:01:37 T:139868360406784   ERROR: Process: Error looking up item The
TV Show
20:01:37 T:139868360406784   DEBUG: Thread VideoInfoDownloader
139868360406784 terminating

Downloading the various failing urls using curl works fine, so I guess
the problem lies either with xbmc's usage of libcurl3-gnutls or some
(XBMC-internal?) DNS problem. I think the problem started to appear with
the recent (lib)curl upgrade to version 7.38.0-1 , but I am not 100% sure.

The problem is reproducable using a newly generated .xbmc folder. If
there are any other ways to manually debug this issue (besides enabling
the debug logging options using the settings GUI and the --debug command
line option), please tell me. I can also provide the full non-anonymized
debug log file, but I'd rather not upload it publicly.

Thanks for your work,
Fabian

-- System Information:
Debian Release: jessie/sid
  APT prefers unstable
  APT policy: (510, 'unstable'), (310, 'experimental')
Architecture: amd64 (x86_64)
Foreign Architectures: i386

Kernel: Linux 3.16-1-amd64 (SMP w/4 CPU cores)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash

Versions of packages xbmc-bin depends on:
ii  libasound2                1.0.28-1
ii  libavahi-client3          0.6.31-4
ii  libavahi-common3          0.6.31-4
ii  libavcodec56              6:11-1
ii  libavfilter5              6:11-1
ii  libavformat56             6:11-1
ii  libavresample2            6:11-1
ii  libavutil54               6:11-1
ii  libbluetooth3             5.23-1
ii  libbz2-1.0                1.0.6-7
ii  libc6                     2.19-11
ii  libcap2                   1:2.24-4
ii  libcdio13                 0.83-4.2
ii  libcurl3-gnutls           7.38.0-1
ii  libdbus-1-3               1.8.8-1
ii  libdvdread4               5.0.0-1
ii  libexpat1                 2.1.0-6
ii  libfreetype6              2.5.2-1.1
ii  libfribidi0               0.19.6-2
ii  libftgl2                  2.1.3~rc5-4+nmu1
ii  libgcc1                   1:4.9.1-14
ii  libgl1-mesa-glx [libgl1]  10.2.6-1
ii  libglew1.10               1.10.0-3
ii  libglu1-mesa [libglu1]    9.0.0-2
ii  libjasper1                1.900.1-debian1-2
ii  libjbig0                  2.1-3
ii  libjpeg8                  8d1-1
ii  liblzo2-2                 2.08-1
ii  libmicrohttpd10           0.9.37+dfsg-1+b1
ii  libmysqlclient18          5.5.39-1
ii  libpcre3                  1:8.35-3
ii  libpcrecpp0               1:8.35-3
ii  libpng12-0                1.2.50-2
ii  libpostproc52             6:0.git20120821-4
ii  libpulse0                 5.0-6
ii  libpython2.7              2.7.8-7
ii  libsamplerate0            0.1.8-8
ii  libsdl-image1.2           1.2.12-5+b2
ii  libsdl1.2debian           1.2.15-10
ii  libsidplay2               2.1.1-14
ii  libsmbclient              2:4.1.11+dfsg-1
ii  libsqlite3-0              3.8.6-1
ii  libssh-4                  0.6.3-3+b1
ii  libssl1.0.0               1.0.1i-2
ii  libstdc++6                4.9.1-14
ii  libswscale3               6:11-1
ii  libtag1c2a                1.9.1-2.1
ii  libtiff5                  4.0.3-10
ii  libtinyxml2.6.2           2.6.2-2
ii  libudev1                  215-4
ii  libva-glx1                1.3.1-3
ii  libva1                    1.3.1-3
ii  libx11-6                  2:1.6.2-3
ii  libxext6                  2:1.3.2-1
ii  libxml2                   2.9.1+dfsg1-4
ii  libxmu6                   2:1.1.2-1
ii  libxrandr2                2:1.4.2-1
ii  libxslt1.1                1.1.28-2
ii  libxt6                    1:1.1.4-1
ii  libyajl2                  2.1.0-2
ii  zlib1g                    1:1.2.8.dfsg-2

Versions of packages xbmc-bin recommends:
ii  libass5         0.10.2-3
ii  libbluray1      1:0.6.2-1
ii  libcec2         2.1.4-2
ii  libcrystalhd3   1:0.0~git20110715.fdd2f19-11
ii  libflac8        1.3.0-2
ii  libhdhomerun1   20140604-1
ii  libmad0         0.15.1b-8
ii  libmodplug1     1:0.8.8.4-4.1
ii  libmp3lame0     3.99.5+repack1-5
ii  libmpeg2-4      0.5.1-6
pn  libnfs4         <none>
ii  libogg0         1.3.2-1
ii  libplist2       1.11-3
ii  librtmp1        2.4+20131018.git79459a2-4
ii  libshairport2   1.2.1~git20120510.cbed0c1-3
ii  libvdpau1       0.7-2
ii  libvorbis0a     1.3.2-1.4
ii  libvorbisenc2   1.3.2-1.4
ii  libvorbisfile3  1.3.2-1.4

xbmc-bin suggests no packages.

-- no debconf information