Bug#726600: otrs2: Internal server error when replying to email ticket

[Patrick Matthäi]

reassign #726600 libmime-tools-perl
thanks

Hello,

could you please update libmime-tools-perl to version 5.504, it should 
fix this issue.

Am 17.10.2013 06:03, schrieb John Seymour:
> Package: otrs2
> Version: 3.2.11-1
> Severity: important
>
> Dear Maintainer,
>
>
> When attempting to reply to a email ticket that was original sent form an iphone ( it includes mime content ). Otrs2 grenerated an internal server error. The folowing appears in the log.
>
> [Thu Oct 17 14:53:47.104008 2013] [:error] [pid 28932] [Thu Oct 17 14:53:47 2013] -e: open body: Invalid argument at /usr/share/perl5/MIME/Entity.pm line 1878.\n
>
>
> yours
> John
>
>
> -- System Information:
> Debian Release: jessie/sid
>    APT prefers testing
>    APT policy: (990, 'testing'), (500, 'unstable')
> Architecture: amd64 (x86_64)
>
> Kernel: Linux 3.10-3-amd64 (SMP w/2 CPU cores)
> Locale: LANG=en_AU.UTF-8, LC_CTYPE=en_AU.UTF-8 (charmap=UTF-8)
> Shell: /bin/sh linked to /bin/dash
>
> Versions of packages otrs2 depends on:
> ii  adduser                      3.113+nmu3
> ii  apache2                      2.4.6-3
> ii  apache2-bin [httpd-cgi]      2.4.6-3
> ii  dbconfig-common              1.8.47+nmu1
> ii  debconf [debconf-2.0]        1.5.51
> ii  dpkg                         1.16.12
> ii  libapache-dbi-perl           1.12-1
> ii  libapache2-reload-perl       0.12-2
> ii  libauthen-sasl-perl          2.1500-1
> ii  libcrypt-passwdmd5-perl      1.3-10
> ii  libcss-minifier-perl         0.01-1
> ii  libdate-pcalc-perl           6.1-2+b1
> ii  libdbd-mysql-perl            4.024-1
> ii  libdbd-pg-perl               2.19.3-2
> ii  libdbi-perl                  1.628-1+b1
> ii  libemail-valid-perl          1.192-1
> ii  libgd-graph-perl             1.44-6
> ii  libgd-text-perl              0.86-8
> ii  libio-interactive-perl       0.0.6-1
> ii  libio-stringy-perl           2.110-5
> ii  libjavascript-minifier-perl  1.05-1
> ii  libjs-jquery                 1.7.2+dfsg-3
> ii  libjs-jquery-ui              1.10.1+dfsg-1
> ii  libjs-prototype              1.7.1-3
> ii  libjs-yui                    2.9.0.dfsg.0.1-0.1
> ii  libjson-perl                 2.59-1
> ii  libmail-imapclient-perl      3.34-1
> ii  libmail-pop3client-perl      2.18-1
> ii  libmailtools-perl            2.12-1
> ii  libmime-tools-perl           5.503-1
> ii  libnet-imap-simple-perl      1.2201-1
> ii  libnet-imap-simple-ssl-perl  1.3-3
> ii  libnet-smtp-ssl-perl         1.01-3
> ii  libpdf-api2-perl             2.020-1
> ii  libsoap-lite-perl            0.716-1
> ii  libtext-csv-perl             1.32-1
> ii  libtext-diff-perl            1.41-1
> ii  libxml-feedpp-perl           0.43-1
> ii  libxml-parser-perl           2.41-1+b2
> ii  libyaml-libyaml-perl         0.38-3+b1
> ii  libyaml-perl                 0.84-1
> ii  perl [libdigest-sha-perl]    5.18.1-4
> ii  ttf-dejavu-core              2.33+svn2514-3
> ii  ttf-dejavu-extra             2.33+svn2514-3
> ii  ucf                          3.0027+nmu1
>
> Versions of packages otrs2 recommends:
> ii  aspell        0.60.7~20110707-1
> ii  mysql-server  5.5.33+dfsg-1
> ii  postgresql    9.3+149
> ii  procmail      3.22-20
>
> Versions of packages otrs2 suggests:
> ii  libencode-hanextra-perl             0.23-2+b3
> ii  libjson-xs-perl                     2.340-1+b1
> ii  libnet-ldap-perl                    1:0.5700-1
> ii  libnet-smtp-tls-butmaintained-perl  0.24-1
> ii  libtext-csv-xs-perl                 1.01-1+b1
> ii  otrs2-doc-en                        20130520-1
>
> -- debconf information:
>    otrs2/pgsql/changeconf: false
>    otrs2/pgsql/authmethod-user: ident
>    otrs2/db/basepath:
>    otrs2/remote/host:
>    otrs2/passwords-do-not-match:
>    otrs2/dbconfig-remove:
>    otrs2/remove-error: abort
>    otrs2/dbconfig-upgrade: true
>    otrs2/internal/skip-preseed: false
>    otrs2/mysql/method: unix socket
>    otrs2/internal/reconfiguring: false
> * otrs2/database-type: pgsql
>    otrs2/missing-db-package-error: abort
> * otrs2/dbconfig-install: true
>    otrs2/remote/newhost:
>    otrs2/db/dbname: otrs2
>    otrs2/pgsql/admin-user: postgres
>    otrs2/pgsql/no-empty-passwords:
>    otrs2/mysql/admin-user: root
>    otrs2/upgrade-error: abort
>    otrs2/purge: false
>    otrs2/pgsql/manualconf:
>    otrs2/dbconfig-reinstall: false
>    otrs2/install-error: abort
>    otrs2/upgrade-backup: true
>    otrs2/remote/port:
>    otrs2/db/app-user: otrs
>    otrs2/pgsql/authmethod-admin: ident
>    otrs2/pgsql/method: unix socket
>


-- 
/*
Mit freundlichem Gruß / With kind regards,
  Patrick Matthäi
  GNU/Linux Debian Developer

   Blog: http://www.linux-dev.org/
E-Mail: pmatthaei at debian.org
         patrick at linux-dev.org
*/