[request-tracker-maintainers] Bug#416097: character set is completely messed up

[Steinar H. Gunderson]

Package: request-tracker3.6
Version: 3.6.1-4
Severity: grave

Hi,

We're running RT via SpeedyCGI from Apache 2, with MySQL as the backend
database. After upgrade from an older RT 3.2 installation, the character
set in the web interface got all screwy -- everything was right in the
database and per e-mail, but in short, any text would be converted from
UTF-8 to ISO 8859-1 and then output raw to stdout... unless it was
somehow close to a character that couldn't be converted to ISO 8859-1
(such as a heart glyph). Note that I'm saying "close"; other text on the
page would still go through the same odd conversion.

Simply adding

  binmode STDOUT, ":utf8";

to the top of mason_handler.scgi fixed the problem immediately.

(It should be noted that we are running using a tiny patch to
mason_handler.scgi, under a different file name, but I'm pretty sure
it has no change of affecting this kind of thing.)

-- Package-specific info:
Changed files:

-- System Information:
Debian Release: 4.0
  APT prefers testing
  APT policy: (500, 'testing'), (500, 'stable')
Architecture: i386 (x86_64)
Shell:  /bin/sh linked to /bin/bash
Kernel: Linux 2.6.18-4-amd64
Locale: LANG=en_DK.UTF-8, LC_CTYPE=en_DK.UTF-8 (charmap=UTF-8)

Versions of packages request-tracker3.6 depends on:
ii  exim4                        4.63-17     metapackage to ease exim MTA (v4) 
ii  exim4-daemon-heavy [mail-tra 4.63-17     exim MTA (v4) daemon with extended
ii  libapache-session-perl       1.81-1      Perl modules for keeping persisten
ii  libcache-cache-perl          1.05-2      Managed caches of persistent infor
ii  libcache-simple-timedexpiry- 0.26-1      Perl module to cache and expire ke
ii  libcalendar-simple-perl      1.17-2      Perl extension to create simple ca
ii  libclass-returnvalue-perl    0.53-1      A return-value object that lets yo
ii  libdbd-mysql-perl            3.0008-1    A Perl5 database interface to the 
ii  libdbi-perl                  1.53-1      Perl5 database interface by Tim Bu
ii  libdbix-searchbuilder-perl   1.45-2      Encapsulate SQL queries and rows i
ii  libexception-class-perl      1.21-1      a module that allows you to declar
ii  libfcgi-perl                 0.67-2      FastCGI Perl module
ii  libfreezethaw-perl           0.43-3      converting Perl structures to stri
ii  libgd-graph-perl             1.43.08-2.1 Graph Plotting Module for Perl 5
ii  libgd-text-perl              0.86-3.1    Text utilities for use with GD
ii  libhtml-mason-perl           1:1.35-2    HTML::Mason Perl module
ii  libhtml-parser-perl          3.55-1      A collection of modules that parse
ii  libhtml-scrubber-perl        0.08-3      Perl extension for scrubbing/sanit
ii  liblocale-maketext-fuzzy-per 0.02-2      Maketext from already interpolated
ii  liblocale-maketext-lexicon-p 0.62-1      Lexicon-handling backends for "Loc
ii  liblog-dispatch-perl         2.11-1      Dispatches messages to multiple Lo
ii  libmailtools-perl            1.74-1      Manipulate email in perl programs
ii  libmime-perl                 5.420-0.1   Perl5 modules for MIME-compliant m
ii  libmldbm-perl                2.01-1      Store multidimensional hash struct
ii  libmodule-versions-report-pe 1.02-3      Report versions of all modules in 
ii  libparams-validate-perl      0.77-1      validate parameters to Perl method
ii  libregexp-common-perl        2.120-4     Provide commonly requested regular
ii  libterm-readkey-perl         2.30-3      A perl module for simple terminal 
ii  libtest-inline-perl          2.103-1     Perl extension for embed tests and
ii  libtext-autoformat-perl      1.13-1      Perl module for automatic text wra
ii  libtext-quoted-perl          1.8-3       Extract the structure of a quoted 
ii  libtext-template-perl        1.44-1.1    Text::Template perl module
ii  libtext-wikiformat-perl      0.78-0.1    translates Wiki formatted text int
ii  libtext-wrapper-perl         1.000-2     Simple word wrapping routine
ii  libtime-modules-perl         2003.1126-2 Various Perl modules for time/date
ii  libtree-simple-perl          1.17-1      A simple tree object
ii  libuniversal-require-perl    0.10-1      Load modules from a variable
ii  libxml-rss-perl              1.05-1      Perl module for managing RSS (RDF 
ii  libxml-simple-perl           2.14-5      Perl module for reading and writin
ii  perl                         5.8.8-7     Larry Wall's Practical Extraction 
ii  rt3.6-apache2                3.6.1-4     Apache 2 specific files for reques
ii  rt3.6-clients                3.6.1-4     Mail gateway and command-line inte
ii  sysklogd [system-log-daemon] 1.4.1-18    System Logging Daemon

Versions of packages request-tracker3.6 recommends:
ii  mysql-server               5.0.32-7etch1 mysql database server (meta packag
ii  mysql-server-5.0 [mysql-se 5.0.32-7etch1 mysql database server binaries

-- no debconf information