[request-tracker-maintainers] Bug#498692: Bug#498692: request-tracker3.6: hangs when displaying merged tickets

[Niko Tyni]

On Fri, Sep 12, 2008 at 12:19:11PM +0200, Ansgar Burchardt wrote:
> Package: request-tracker3.6
> Version: 3.6.7-3
> Severity: grave
> Justification: renders package unusable
> 
> I am using request-tracket3.6 with Apache 2 (FastCGI), Postfix and Postgres
> backend.  When trying to display a merged ticket, RT's FastCGI process
> just hangs.  This results in RT no longer being accessible over the Web
> interface at all.

>     Sep 12 11:37:46 bistromathics RT: We found a merged ticket.124/123
>     Sep 12 11:38:52 bistromathics last message repeated 177 times

Hi,

I can't reproduce this here. The number of syslog messages is certainly
excessive, and the ticket display takes a bit longer than I would expect
(five seconds or so), but it does work for me.

> Running strace on the process shows this in a loop:

That looks just suboptimal syslogging, it's trying a stream socket
first and falling back to a datagram one. The question is why it's
looping there.

Is this on a fresh 3.6.7 install, or was it upgraded from an earlier one
(which)? Does it hang for all of your merged tickets or just some of
them?
-- 
Niko Tyni   ntyni at debian.org