[request-tracker-maintainers] Bug#498692: request-tracker3.6: hangs when displaying merged tickets

[Ansgar Burchardt]

Hi,

Niko Tyni wrote:
> > I can't reproduce this here. The number of syslog messages is certainly
> > excessive, and the ticket display takes a bit longer than I would expect
> > (five seconds or so), but it does work for me.
> 
> Ah, the problem is that the Sys::Syslog version bundled with Perl
> 5.10 can only log about 4 messages per second to a unix socket. See
> [rt.cpan.org #34753]:
> 
>  http://rt.cpan.org/Public/Bug/Display.html?id=34753
> 
> The quick fix is to install the separate libsys-syslog-perl package,
> which has a fixed version, or raise the logging priority ($LogToSyslog)
> from 'debug' in RT_SiteConfig.pm. Please let me know if this fixes the
> hang for you or if there's something else than this slowness going on.

Both ways did solve the problem for me.  I will stay with the raised
$LogToSyslog for now.

Thank you very much for your help!

Regards,
Ansgar

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