[request-tracker-maintainers] Bug#522286: Bug#522286: request-tracker3.8: notification mail on owner change

[Dominic Hargreaves]

On Thu, Apr 02, 2009 at 02:19:13PM +0200, Nico Golde wrote:
> it would be nice if rt could also send a mail if the owner of a ticket
> changes (without any reply to the ticket). I set me as the owner of a ticket in 
> the debian rt instance and no notification was sent which then resulted in 
> coordination problems.  So this would be a nice feature.

RT allows you to specify the various workflows via "scrips" which allow
you to combine triggers and actions.

eg:

Condition: On Owner Change
Action: Notify AdminCCs

(via Configuration->Queues->your queue->Scrips->New scrip) 

should do what you want.

There's more information spread around the documentation wiki:
http://wiki.bestpractical.com/view/Documentation

You probably don't need any modification to RT to do this, so I will
resolve this bug without any change unless you disagree.

BTW, good to hear that the Debian RT instance is now using our packages
:)

Cheers,
Dominic.

-- 
Dominic Hargreaves | http://www.larted.org.uk/~dom/
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