[request-tracker-maintainers] Bug#582932: Bug#582932: Errror After install

[Dominic Hargreaves]

[CCing Debian BTS and other requestor]

On Wed, Jul 21, 2010 at 09:00:18AM -0400, Joseph wrote:

> I have just heard from RT that this has been fixed in the latest RT release.

Thanks for letting me know; I wasn't watching that upstream ticket.

What they've done is to make the error less severe (and allow you to
continue to use the system) but not fix the actual problem, which is
probably a problem with the Debian configuration system for RT not being
accurate in its documentation/prompts.

What happens is that ticket links contain references to the Organization
in them (in the database), and reminders use links. If Organizations
changes, those links are lost, and the reminder display code breaks
(also, other links will not be viewable).

The debconf prompt and default value for Organization is rather misleading
as it suggests using the system hostname. This is obviously going to
lead to problems when migrating databases between systems and is
contrary to upstream recommendations.

I'll ensure that this is documented better in future, but what you do
for the best now is up to you. If you've got rid of the problematic
reminders but haven't created any new links, you should be able to
change your Organization to the old value and get your other old links
back. Likewise, if you haven't got rid of the problematic reminders,
and consequently can't access your front page, then again all you
need to do is change your Organiztaion to the old value.

If you *have* created new links/reminders on the new system, you're
probably going to need to edit the database one way or another to
correct instances of the old Organization name to the new one, or
vice versa (and change your config back).

Dominic.

-- 
Dominic Hargreaves | http://www.larted.org.uk/~dom/
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