[request-tracker-maintainers] Bug#598740: request-tracker3.8: Bug#598740: Preferences/Settings dialog cannot be saved

Alexandre Maciel tickets at prestus.com.br
Sun Oct 3 00:43:13 UTC 2010 

Package: request-tracker3.8
Version: 3.8.8-4
Severity: normal


Hi, Dominic,

Thanks for your reply, I could workaround the bug disabling GnuPG option. I'm sending the Apache logs:

[Sun Oct  3 00:23:22 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check whether each address belongs to RT or not. It is especially important to set this option if RT recieves emails on addresses that are not in the database or config. (/usr/share/request-tracker3.8/lib/RT/Config.pm:343)
[Sun Oct  3 00:23:28 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to check whether each address belongs to RT or not. It is especially important to set this option if RT recieves emails on addresses that are not in the database or config. (/usr/share/request-tracker3.8/lib/RT/Config.pm:343)
[Sat Oct 02 21:23:33 2010] [notice] Apache/2.2.16 (Debian) mod_perl/2.0.4 Perl/v5.10.1 configured -- resuming normal operations
[Sun Oct  3 00:24:55 2010] [error]: gpg: error reading key: public key not found (/usr/share/request-tracker3.8/lib/RT/Crypt/GnuPG.pm:2115)
[Sun Oct  3 00:24:56 2010] [error]: gpg: error reading key: public key not found (/usr/share/request-tracker3.8/lib/RT/Crypt/GnuPG.pm:2115)
[Sun Oct  3 00:24:57 2010] [error]: gpg: error reading key: public key not found (/usr/share/request-tracker3.8/lib/RT/Crypt/GnuPG.pm:2115)
[Sun Oct  3 00:24:57 2010] [error]: gpg: error reading key: public key not found (/usr/share/request-tracker3.8/lib/RT/Crypt/GnuPG.pm:2115)

I hope it can help.

Best regards,
Alexandre

-- Package-specific info:
Changed files:

-- System Information:
Debian Release: squeeze/sid
  APT prefers testing
  APT policy: (500, 'testing')
Architecture: i386 (i686)

Kernel: Linux 2.6.32-5-686 (SMP w/1 CPU core)
Locale: LANG=pt_BR, LC_CTYPE=pt_BR (charmap=ISO-8859-1)
Shell: /bin/sh linked to /bin/dash

Versions of packages request-tracker3.8 depends on:
ii  dbconfig-common             1.8.46       common framework for packaging dat
ii  debconf [debconf-2.0]       1.5.35       Debian configuration management sy
ii  libapache-session-perl      1.87-1       Perl modules for keeping persisten
ii  libcache-simple-timedexpiry 0.27-2       Perl module to cache and expire ke
ii  libcalendar-simple-perl     1.21-1       module for producing simple calend
ii  libcgi-fast-perl            5.10.1-14    CGI::Fast Perl module
ii  libcgi-pm-perl              3.49-1       module for Common Gateway Interfac
ii  libclass-returnvalue-perl   0.55-1       A return-value object that lets yo
ii  libcss-squish-perl          0.09-1       module to compact many CSS files i
ii  libdata-ical-perl           0.16+dfsg-1  Perl module for manipulating iCale
ii  libdbi-perl                 1.612-1      Perl Database Interface (DBI)
ii  libdbix-searchbuilder-perl  1.56-1       Perl implementation of a simple OR
ii  libdevel-stacktrace-perl    1.2100-1     Perl module containing stack trace
ii  libemail-address-perl       1.889-2      RFC 2822 Address Parsing and Creat
ii  libfcgi-procmanager-perl    0.18-2       Functions for managing FastCGI app
ii  libfile-sharedir-perl       1.00-0.1     Locate per-dist and per-module sha
ii  libgd-graph-perl            1.44-3       Graph Plotting Module for Perl 5
ii  libgd-text-perl             0.86-5       Text utilities for use with GD
ii  libgnupg-interface-perl     0.42-3       Perl interface to GnuPG
ii  libgraphviz-perl            2.04-1       Perl interface to the GraphViz gra
ii  libhtml-mason-perl          1:1.44-1     HTML::Mason Perl module
ii  libhtml-parser-perl         3.66-1       collection of modules that parse H
ii  libhtml-rewriteattributes-p 0.03-1       concise attribute rewriting
ii  libhtml-scrubber-perl       0.08-4       Perl extension for scrubbing/sanit
ii  libipc-run-safehandles-perl 0.02-1       Use IPC::Run and IPC::Run3 safely
ii  libjs-prototype             1.6.1-1      JavaScript Framework for dynamic w
ii  libjs-scriptaculous         1.8.3-1      JavaScript library for dynamic web
ii  liblocale-maketext-fuzzy-pe 0.10-1       Maketext from already interpolated
ii  liblocale-maketext-lexicon- 0.82-1       lexicon-handling backends for Loca
ii  liblog-dispatch-perl        2.22-1       Dispatches messages to multiple Lo
ii  libmailtools-perl           2.06-1       Manipulate email in perl programs
ii  libmime-tools-perl [libmime 5.428-1      Perl5 modules for MIME-compliant m
ii  libmime-types-perl          1.30-1       Perl extension for determining MIM
ii  libmodule-versions-report-p 1.06-1       Report versions of all modules in 
ii  libperlio-eol-perl          0.14-1+b1    PerlIO layer for normalizing line 
ii  libregexp-common-perl       2010010201-1 module with common regular express
ii  libtext-autoformat-perl     1.669002-1   module for automatic text wrapping
ii  libtext-quoted-perl         2.06-1       Perl module to extract the structu
ii  libtext-template-perl       1.45-1       Text::Template perl module
ii  libtext-wikiformat-perl     0.78-1       translates Wiki formatted text int
ii  libtext-wrapper-perl        1.02-1       Simple word wrapping routine
ii  libtime-modules-perl        2006.0814-2  Various Perl modules for time/date
ii  libtimedate-perl            1.2000-1     collection of modules to manipulat
ii  libtree-simple-perl         1.18-1       A simple tree object
ii  libuniversal-require-perl   0.13-1       Load modules from a variable
ii  libxml-rss-perl             1.48-1       Perl module for managing RSS (RDF 
ii  libxml-simple-perl          2.18-3       Perl module for reading and writin
ii  perl                        5.10.1-14    Larry Wall's Practical Extraction 
ii  perl-modules [libcgi-pm-per 5.10.1-14    Core Perl modules
ii  postfix [mail-transport-age 2.7.1-1      High-performance mail transport ag
ii  rsyslog [system-log-daemon] 4.6.4-1      enhanced multi-threaded syslogd
ii  rt3.8-apache2               3.8.8-4      Apache 2 specific files for reques
ii  rt3.8-clients               3.8.8-4      mail gateway and command-line inte
ii  rt3.8-db-mysql              3.8.8-4      MySQL database backend for request
ii  ucf                         3.0025+nmu1  Update Configuration File: preserv

Versions of packages request-tracker3.8 recommends:
ii  libdatetime-locale-perl       1:0.45-1   Perl extension providing localizat
ii  libdatetime-perl              2:0.6100-2 module for manipulating dates, tim
ii  speedy-cgi-perl               2.22-13    speed up perl scripts by making th

Versions of packages request-tracker3.8 suggests:
pn  rt3.8-rtfm                    <none>     (no description available)

-- debconf information:
  request-tracker3.8/mysql/app-pass: (password omitted)
  request-tracker3.8/password-confirm: (password omitted)
  request-tracker3.8/pgsql/app-pass: (password omitted)
  request-tracker3.8/app-password-confirm: (password omitted)
  request-tracker3.8/mysql/admin-pass: (password omitted)
* request-tracker3.8/initial-root-password: (password omitted)
  request-tracker3.8/pgsql/admin-pass: (password omitted)
* request-tracker3.8/organization: rt01.prestus.com.br
  request-tracker3.8/pgsql/authmethod-user: password
* request-tracker3.8/install-error: retry (skip questions)
  request-tracker3.8/dbconfig-remove:
* request-tracker3.8/mysql/method: tcp/ip
  request-tracker3.8/dbconfig-reinstall: false
* request-tracker3.8/db/dbname: rtdb
  request-tracker3.8/missing-db-package-error: abort
* request-tracker3.8/dbconfig-install: true
  request-tracker3.8/remove-error: abort
  request-tracker3.8/warn-sqlite-file:
  request-tracker3.8/remote/newhost: 192.168.10.1
  request-tracker3.8/pgsql/admin-user: postgres
* request-tracker3.8/db/app-user: rtuser
* request-tracker3.8/remote/host: 192.168.10.1
* request-tracker3.8/rtname: rt01.prestus.com.br
  request-tracker3.8/internal/reconfiguring: false
  request-tracker3.8/passwords-do-not-match:
* request-tracker3.8/database-type: mysql
  request-tracker3.8/pgsql/no-empty-passwords:
* request-tracker3.8/handle-siteconfig-permissions: true
* request-tracker3.8/correspondaddress: rt at rt01.prestus.com.br
* request-tracker3.8/install-cronjobs: true
  request-tracker3.8/upgrade-error: abort
* request-tracker3.8/mysql/admin-user: amaciel
* request-tracker3.8/remote/port:
  request-tracker3.8/pgsql/changeconf: false
  request-tracker3.8/dbconfig-upgrade: true
  request-tracker3.8/pgsql/method: unix socket
  request-tracker3.8/purge: false
  request-tracker3.8/pgsql/authmethod-admin: ident
  request-tracker3.8/pgsql/manualconf:
* request-tracker3.8/webpath: /rt
  request-tracker3.8/upgrade-backup: true
  request-tracker3.8/db/basepath:
  request-tracker3.8/internal/skip-preseed: false
* request-tracker3.8/webbaseurl: http://rt01.prestus.com.br
* request-tracker3.8/commentaddress: rt-comment at rt01.prestus.com.br

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